Customer data platform ActionIQ extends its latest funding round to $100M

ActionIQ, which helps companies use their customer data to deliver personalized experiences, is announcing that it has extended its Series C funding, bringing the round to a total size of $100 million.

That number includes the $32 million that ActionIQ announced in January of last year. Founder and CEO Tasso Argyros said the company is framing this as an extension rather than a separate round because it comes from existing investors — including March Capital — and because ActionIQ still has most of that $32 million in the bank.

Argyros told me that there were two connected reasons to raise additional money now. For one thing, ActionIQ has seen 100% year-over-year revenue growth, allowing it to increase its valuation by more than 250%. (The company isn’t not disclosing the actual valuation.) That growth has also meant that ActionIQ is getting “a lot more ambitious” in its plans for product development and customer growth.

“We raised more money because we can, and because we need to,” Argyros said.

The company continues to develop the core platform, for example by introducing more support for real-time data and analysis. But Argyros suggested that the biggest change has been in the broader market for customer data platforms, with companies like Morgan Stanley, The Hartford, Albertsons, JCPenney and GoPro signing on with ActionIQ in the past year.

Some of these enterprises, he said, “normally would not work with a cutting-edge technology company like us, but because of the pandemic, they’re willing to take some risk and really invest in their customer base and their customer experience.”

Argyros also argued that as regulators and large platforms restrict the ways that businesses can buy and sell third-party data, platforms like ActionIQ, focusing on the first-party data that companies collect for their own use, will become increasingly important. And he said that ActionIQ’s growth comes as the big marketing clouds have “failed” — either announcing products that have yet to launch or launching products that don’t match ActionIQ’s capabilities.

Companies that were already using ActionIQ include The New York Times. In fact, the funding announcement includes a statement from The Times’ senior vices president of data and insights Shane Murray declaring that the newspaper is using ActionIQ to deliver “hundreds of billions of personalized customer experiences” across “mail, in-app, site, and paid media.”

ActionIQ has now raised around $145 million total, according to Crunchbase.


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RedTorch Formed from Ashes of Norse Corp.

Remember Norse Corp., the company behind the interactive “pew-pew” cyber attack map shown in the image below? Norse imploded rather suddenly in 2016 following a series of managerial missteps and funding debacles. Now, the founders of Norse have launched a new company with a somewhat different vision: RedTorch, which for the past two years has marketed a mix of services to high end celebrity clients, including spying and anti-spying tools and services.

A snapshot of Norse’s semi-live attack map, circa Jan. 2016.

Norse’s attack map was everywhere for several years, and even became a common sight in the “brains” of corporate security operations centers worldwide. Even if the data that fueled the maps was not particularly useful, the images never failed to enthrall visitors viewing them on room-sized screens.

“In the tech-heavy, geek-speak world of cybersecurity, these sorts of infographics and maps are popular because they promise to make complicated and boring subjects accessible and sexy,” I wrote in a January 2016 story about Norse’s implosion. “And Norse’s much-vaunted interactive attack map was indeed some serious eye candy: It purported to track the source and destination of countless Internet attacks in near real-time, and showed what appeared to be multicolored fireballs continuously arcing across the globe.”

That story showed the core Norse team had a history of ambitious but ultimately failed or re-branded companies. One company proclaimed it was poised to spawn a network of cyber-related firms, but instead ended up selling cigarettes online. That company, which later came under investigation by state regulators concerned about underage smokers, later rebranded to another start-up that tried to be an online copyright cop.

Flushed with venture capital funding in 2012, Norse’s founders started hiring dozens of talented cybersecurity professionals. By 2014 it was throwing lavish parties at top  Internet security conferences. It spent quite a bit of money on marketing gimmicks and costly advertising stunts, burning through millions in investment funding. In 2016, financial reality once again would catch up with the company’s leadership when Norse abruptly ceased operations and was forced to lay off most of its staff.

Now the top executives behind Norse Corp. are working on a new venture: A corporate security and investigations company called RedTorch that’s based in Woodland Hills, Calif, the home of many Hollywood celebrities.

RedTorch’s website currently displays a “We’re coming soon” placeholder page. But a version of the site that ran for two years beginning in 2018 explained what clients can expect from the company’s services:

  • “Frigg Mobile Intelligence,” for helping celebrities and other wealthy clients do background checks on the people in their lives;
  • “Cheetah Counter Surveillance” tools/services to help deter others from being able to spy on clients electronically;
  • A “Centurion Research” tool for documenting said snooping on others.

An ad for RedTorch’s “Cheetah” counter-surveillance tech. The Guy Fawkes mask/Anonymous threat featured prominently and often on RedTorch’s website.

The closest thing to eye candy for RedTorch is its Cheetah Counter Surveillance product line, a suite of hardware and software meant to be integrated into other security products which — according to RedTorch — constantly sweeps the client’s network and physical office space with proprietary technology designed to detect remote listening bugs and other spying devices.

Frigg, another core RedTorch offering, is…well, friggin’ spooky:

“Frigg is the easiest way to do a full background check and behavioral analysis on people,” the product pitch reads. “Frigg not only shows background checks, but social profiles and a person’s entire internet footprint, too. This allows one to evaluate a person’s moral fiber and ethics. Frigg employs machine learning and analytics on all known data from a subject’s footprint, delivering instant insight so you can make safer decisions, instantly.”

The background checking service from RedTorch, called Frigg, says it’s building “one of the world’s largest facial recognition databases and a very accurate facial recognition match standard.”

Frigg promises to include “elements that stems [sic] from major data hacks of known systems like Ashley Madison, LinkedIn, Dropbox, Fling.com, AdultFriendFinder and hundreds more. Victims of those breaches lost a lot of private data including passwords, and Frigg will help them secure their private data in the future. The matching that is shown will use email, phone and full name correlation.”

From the rest of Frigg:

Frigg references sanction lists such as OFAC, INTERPOL wanted persons, and many more international and domestic lists. Known locations results are based on social media profiles and metadata where, for example, there was an image posted that showed GPS location, or the profile mentions locations among its comments.

Frigg provides the option of continuous monitoring on searched background reports. Notification will be sent or shown once an important update or change has been detected

The flagship version of Frigg will allow a user to upload a picture of a face and get a full background check instantly. RedTorch is working to develop one of the world’s largest facial recognition databases and a very accurate facial recognition match standard.

WHO IS REDTORCH?

The co-founders of Norse Networks, “Mr. White” (left) Norse Corp. co-founder and RedTorch CEO Henry Marx;, and “Mr. Grey,” CTO and Norse Corp. co-founder Tommy Stiansen.

RedTorch claims it is building a huge facial recognition database, so it’s perhaps no surprise that its founders prefer to obscure theirs. The contact email on RedTorch says henry @redtorch dot com. That address belongs to RedTorch Inc. CEO Henry Marx, a former music industry executive and co-founder of Norse Networks.

Marx did not respond to requests for comment. Nor did any of the other former Norse Corp. executives mentioned throughout this story. So I should emphasize that it’s not even clear whether the above-mentioned products and services from RedTorch actually exist.

One executive at Red Torch told this author privately that the company had plenty of high-paying clients, although that person declined to be more specific about what RedTorch might do for those clients or why the company’s site was currently in transition.

Now a cadre of former Norse Corp. employees who have been tracking the company’s past executives say they’ve peered through the playful subterfuge in the anonymous corporate identities on the archived RedTorch website.

Marx appears to be the “Mr. White” referenced in the screenshot above, taken from an archived Aug. 2020 version of RedTorch.com. He is wearing a Guy Fawkes mask, a symbol favored by the Anonymous hacker collective, the doomed man behind the failed Gunpowder plot of 1604 in England, and by possibly the most annoying costumes that darken your front door each Halloween.

Mr. White says he has “over 30 years in the entertainment industry; built numerous brands and controlled several areas of the entertainment business side,” and that he’s “accomplished over 200 million sold artist performances.”

Pictured beside Mr. White is RedTorch’s co-founder, “Mr. Grey.” Norse watchers say that would be Tommy Stiansen, the Norwegian former co-founder of Norse Corp. whose LinkedIn profile says is now chief technology officer at RedTorch. One of his earliest companies provided “operational billing solutions for telecom networks.”

“Extensive experience from Telecom industry as executive and engineer,” reads Mr. Grey’s profile at RedTorch. “Decades of Cyber security experience, entrepreneurship and growing companies; from single employee to hundreds of employees. Been active on computers since 7 years old, back in mid-80’s and have pioneered many facets of the internet and cyber security market we know today. Extensive government work experience from working with federal governments.”

Stiansen’s leadership at Norse coincided with the company’s release of a report in 2014 on Iran’s cyber prowess that was widely trounced as deeply flawed and headline-grabbing. Norse’s critics said the company’s founders had gone from selling smokes to selling smoke and mirrors.

In its report, Norse said it saw a half-million attacks on industrial control systems by Iran in the previous 24 months — a 115 percent increase in attacks! But there was just one problem: The spike in attacks Norse cited weren’t real attacks against actual industrial targets. Rather, they were against “honeypot” systems set up by Norse to mimic a broad range of devices online.

Translation: The threats Norse warned about weren’t actionable, and weren’t anything that people could use to learn about actual attack events hitting sensitive control system networks.

In a scathing analysis of Norse’s findings, critical infrastructure security expert Robert M. Lee said Norse’s claim of industrial control systems being attacked and implying it was definitively the Iranian government was disingenuous at best. Lee had obtained an advanced copy of a draft version of the Norse report that was shared with unclassified government and private industry channels, and said the data in the report simply did not support its conclusions.

Around the same time, Stiansen was reportedly telling counterparts at competing security firms that Norse had data showing that the Sony Pictures hack in November 2014 — in which Sony’s internal files and emails were published online — was in fact the work of a disgruntled insider at Sony.

Norse’s crack team of intelligence analysts had concluded that the FBI and other intelligence sources were wrong in publicly blaming the massive breach on North Korean hackers. But Norse never published that report, nor did it produce any data that might support their insider claim in the Sony hack.

Last month, the U.S. Justice Department unsealed indictments against three North Korean hackers accused of plundering and pillaging Sony Pictures, launching the WannaCry ransomware contagion of 2017, and stealing more than $200 million from banks and other victims worldwide.

Norse’s conclusions on Iran and Sony were supported by Tyson Yee, a former Army intelligence analyst who worked at Norse from 2012 to Jan. 2016. Yee is listed on LinkedIn as director of intelligence at RedTorch, and his LinkedIn profile says his work prior to RedTorch in Nov. 2018 was for two years as a “senior skunk works analyst” at an unnamed employer.

Camunda snares $98M Series B as process automation continues to flourish

It’s clear that automated workflow tooling has become increasingly important for companies. Perhaps that explains why Camunda, a Berlin startup that makes open source process automation software, announced an €82 million Series B today. That translates into approximately $98 million U.S.

Insight Partners led the round with help from A round investor Highland Europe. When combined with the $28 million A investment from December 2018, it brings the total raised to approximately $126 million.

What’s attracting this level of investment says Jakob Freund, co-founder and CEO at Camunda is the company is solving a problem that goes beyond pure automation. “There’s a bigger thing going on which you could call end-to-end automation or end-to-end orchestration of endpoints, which can be RPA bots, for example, but also micro services and manual work [by humans],” he said.

He added, “Camunda has become this endpoint agnostic orchestration layer that sits on top of everything else.” That means that it provides the ability to orchestrate how the automation pieces work in conjunction with one another to create this full workflow across a company.

The company has 270 employees and approximately 400 customers at this point including Goldman Sachs, Lufthansa, Universal Music Group, and Orange. Matt Gatto, managing director at Insight Partners sees a tremendous market opportunity for the company and that’s why his firm came in with such a big investment.

“Camunda’s success demonstrates how an open, standards-based, developer-friendly platform for end-to-end process automation can increase business agility and improve customer experiences, helping organizations truly transform to a digital enterprise,” Gatto said in a statement.

Camunda is not your typical startup. Its history actually dates back to 2008 as a business process management (BPM) consulting firm. It began the Camunda open source project in 2013, and that was the start of pivoting to become an open source software company with a commercial component built on top of that.

It took the funding at the end of 2018 because the market was beginning to catch up with the idea, and they wanted to build on that. It’s going so well that company reports it’s cash-flow positive, and will use the additional funding to continue accelerating the business.

No-code business intelligence service y42 raises $2.9M seed round

Berlin-based y42 (formerly known as Datos Intelligence), a data warehouse-centric business intelligence service that promises to give businesses access to an enterprise-level data stack that’s as simple to use as a spreadsheet, today announced that it has raised a $2.9 million seed funding round led by La Famiglia VC. Additional investors include the co-founders of Foodspring, Personio and Petlab.

The service, which was founded in 2020, integrates with over 100 data sources, covering all the standard B2B SaaS tools from Airtable to Shopify and Zendesk, as well as database services like Google’s BigQuery. Users can then transform and visualize this data, orchestrate their data pipelines and trigger automated workflows based on this data (think sending Slack notifications when revenue drops or emailing customers based on your own custom criteria).

Like similar startups, y42 extends the idea data warehouse, which was traditionally used for analytics, and helps businesses operationalize this data. At the core of the service is a lot of open source and the company, for example, contributes to GitLabs’ Meltano platform for building data pipelines.

y42 founder and CEO Hung Dang

y42 founder and CEO Hung Dang.

“We’re taking the best of breed open-source software. What we really want to accomplish is to create a tool that is so easy to understand and that enables everyone to work with their data effectively,” Y42 founder and CEO Hung Dang told me. “We’re extremely UX obsessed and I would describe us as no-code/low-code BI tool — but with the power of an enterprise-level data stack and the simplicity of Google Sheets.”

Before y42, Vietnam-born Dang co-founded a major events company that operated in over 10 countries and made millions in revenue (but with very thin margins), all while finishing up his studies with a focus on business analytics. And that in turn led him to also found a second company that focused on B2B data analytics.

Image Credits: y42

Even while building his events company, he noted, he was always very product- and data-driven. “I was implementing data pipelines to collect customer feedback and merge it with operational data — and it was really a big pain at that time,” he said. “I was using tools like Tableau and Alteryx, and it was really hard to glue them together — and they were quite expensive. So out of that frustration, I decided to develop an internal tool that was actually quite usable and in 2016, I decided to turn it into an actual company. ”

He then sold this company to a major publicly listed German company. An NDA prevents him from talking about the details of this transaction, but maybe you can draw some conclusions from the fact that he spent time at Eventim before founding y42.

Given his background, it’s maybe no surprise that y42’s focus is on making life easier for data engineers and, at the same time, putting the power of these platforms in the hands of business analysts. Dang noted that y42 typically provides some consulting work when it onboards new clients, but that’s mostly to give them a head start. Given the no-code/low-code nature of the product, most analysts are able to get started pretty quickly  — and for more complex queries, customers can opt to drop down from the graphical interface to y42’s low-code level and write queries in the service’s SQL dialect.

The service itself runs on Google Cloud and the 25-people team manages about 50,000 jobs per day for its clients. the company’s customers include the likes of LifeMD, Petlab and Everdrop.

Until raising this round, Dang self-funded the company and had also raised some money from angel investors. But La Famiglia felt like the right fit for y42, especially due to its focus on connecting startups with more traditional enterprise companies.

“When we first saw the product demo, it struck us how on top of analytical excellence, a lot of product development has gone into the y42 platform,” said Judith Dada, General Partner at LaFamiglia VC. “More and more work with data today means that data silos within organizations multiply, resulting in chaos or incorrect data. y42 is a powerful single source of truth for data experts and non-data experts alike. As former data scientists and analysts, we wish that we had y42 capabilities back then.”

Dang tells me he could have raised more but decided that he didn’t want to dilute the team’s stake too much at this point. “It’s a small round, but this round forces us to set up the right structure. For the series, A, which we plan to be towards the end of this year, we’re talking about a dimension which is 10x,” he told me.

The Good, the Bad and the Ugly in Cybersecurity – Week 12

The Good

This week’s good news is a string of convictions displaying law enforcement and the legal system’s determination to fight cybercrime. A Cypriot national who hacked major websites as a teenager and threatened to release the stolen user information unless the websites paid a ransom has been sentenced to federal prison. Joshua Polloso Epifaniou hacked several sites of US companies between October 2014 and November 2016 while living with his mother in Cyprus.

In another case, a Nebraska Man was sentenced to 21 months in prison for stealing and selling data from his employer. Timothy Young, 50, of Moorefield, Nebraska, worked at a data analytics and risk assessment firm based in New Jersey. He obtained confidential, non-public information such as names, login names, passwords, email addresses, and telephone numbers belonging to some of the company’s clients. Young was sentenced to three years of supervised release and was ordered to pay restitution of $296,370.

Graham Ivan Clark was behind a headline-hitting hack on Twitter last summer. He has taken a plea deal with prosecutors that will see him serve three years in prison, followed by three years probation.

Graham, who orchestrated the hack of famous Twitter accounts including President Joe Biden, former President Barack Obama, Elon Musk, Kanye West, Bill Gates, Jeff Bezos and others, was only 17 at the time of the offense. Consequently, he was sentenced as a “youthful offender” and avoided the minimum 10-year sentence that would have applied if he’d been convicted as an adult.

The Bad

Cyber criminals have been targeting healthcare facilities again this past week, and with fury. Australia’s Eastern Health, the operator of four hospitals in Melbourne, was the victim of a cyber attack that took some of its IT systems offline and forced it to postpone all elective surgeries. The nature of the attack is unclear, but actors targeting healthcare facilities are typically looking to extort victims via ransomware.

Eastern Health stated that “Patient safety has not been compromised”.


The healthcare sector is not the only part of our public infrastructure under attack. The targeting of higher education institutions, K-12 schools and seminaries in 12 US states and the UK has prompted the FBI to issue an alert to the education sector about a ransomware variant called Pysa (also known as Mespinoza).

The variant has been tracked by the FBI since March 2020 and uses an initial penetration vector of either phishing emails or RDP endpoints hijacked via compromised credentials.

Open source Advanced Port Scanners and IP Scanners are then used for network reconnaissance, before more open source tools such as PowerShell and Mimikatz are utilized to upload additional malware, grab passwords and exfiltrate sensitive information to cloud storage site Mega.nz. Pysa also seeks to disable legacy anti-virus capabilities on the victim’s network before deploying the ransomware, the FBI warned.

The Ugly

Election fraud is something we’ve all been worried about in recent times, but this week electronic vote rigging took a highly unexpected turn. As Hollywood has taught generations of parents and kids, the high school prom is an emotional event in every American teenager’s life. One of the most important aspects of this is the homecoming queen selection ritual. The movies depict how the process of selecting “the most popular girl” can often turn into a beauty contest that gets rather ugly. Now in real life it seems that it has prompted some anxious parent or teen to go so far as committing cyber crimes. A Florida high school conducted online voting to select the winning queen last October, but later found out that 117 votes came from the same IP address within a short period of time.

The fake votes were cast by abusing a system called FOCUS, which houses a wide range of confidential student information, including grades, medical history, test scores, attendance and disciplinary records.

It appears that the winning teen’s mom was a Faculty member in the school’s district and had access to the system. Allegedly, the mother or daughter used this access to obtain over a hundred pupil credentials and use those to cast votes in favor of the daughter. The pair were arrested and charged with fraudulently accessing confidential student information, according to the Florida Department of Law Enforcement.


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Fetcher raises $6.5M to automate parts of the recruiting process

Fetcher, a startup that promises to make the recruiting process easier while also diversifying the candidate pool, is announcing that it has raised $6.5 million in Series A funding.

Originally known as Scout, the New York startup was founded by CEO Andres Blank, CPO Chris Calmeyn and engineering directors Javier Castiarena and Santi Aimetta.

Blank told me that Fetcher automates parts of recruiters’ jobs, namely finding job candidates and sending the initial outreach emails. When I wondered whether that just leads to more spammy recruiting messages, he said that Fetcher emails actually result in “a very good response rate” because they’re targeted at the right candidates.

“The reality is that if you’re looking for a job, you don’t need an email to be so amazing, and if you’re a recruiter, you don’t want to spend 10 minutes thinking about what to write to each candidate,” he said.

He also described Fetcher’s approach as a “human in the loop” approach. Yes, the initial outreach is automated, but then the recruiter handles the conversations with candidates who respond.

Fetcher screenshot

Image Credits: Fetcher

“By automating both the sourcing [and] outreach sides of recruiting, Fetcher reduces the amount of time a recruiter spends in front of a computer searching for candidates, making a recruiter’s job more balanced, strategic and impactful, all while continuing to build a robust, diverse pipeline for the company,” Blank wrote in a follow-up email.

He also suggested that automated sourcing allows recruiters to reach a much more diverse candidate pool than they would through traditional methods. For example, he sent me a case study in which Fetcher helped video collaboration startup Frame.io hire 11 new employees in less than 12 months, nine of whom were women and/or underrepresented minorities.

“Fetcher has freed up time and given us the capacity to diversify our pipeline more organically,” said Anna Chalon, Frame.io’s senior director of talent and diversity, equity and inclusion, in a statement. “This has allowed us to make some incredible hires, mostly from underrepresented groups, over the last year.”

Blank added that after Fetcher has seen its revenue increase every month since July of last year, owing to shrinking recruiting teams needing to be able to do more with fewer resources, as well as a greater corporate focus on the aforementioned diversity, equity and inclusion.

Fetcher has now raised a total of $12 million. The Series A was led by G20 Ventures, with participation from KFund, Slow Ventures and Accomplice. Blank said he’s planning to double the employee count (currently 80) by the end of the year and to build out additional analytics (including diversity analytics) and CRM tools.

Cloud infrastructure spending passed on-prem data centers in 2020

There is a prevailing notion that while the cloud infrastructure market is growing fast, the vast majority of workloads remain on premises. While that could be true, new research from Synergy Research Group found that cloud infrastructure spending surpassed on-prem spending for the first time in 2020 — and did so by a wide margin.

“New data from Synergy Research Group shows that enterprise spending on cloud infrastructure services continued to ramp up aggressively in 2020, growing by 35% to reach almost $130 billion. Meanwhile enterprise spending on data center hardware and software dropped by 6% to under $90 billion,” the firm said in a statement.

While the numbers have been trending toward the cloud for a decade, the spending favored on-prem software until last year when the two numbers pulled even, according to Synergy data. John Dinsdale, chief analyst and research director at Synergy says that this new data shows that CIOs have shifted their spending to the cloud in 2020.

“Where the rubber meets the road is what are companies spending their money on, and that is what we are covering here. Quite clearly CIOs are choosing to spend a lot more money on cloud services and are severely crimping their spend on on-prem (or collocated) data center assets,” Dinsdale told me.

Chart comparing on prem spending to cloud infrastructure spending from Synergy Research.

Image Credits: Synergy Research Group

The total for on-prem spending includes servers, storage, networking, security and related software required to run the hardware. “The software pieces included in this data is mainly server OS and virtualization software. Comparing SaaS with on-prem business apps software is a whole other story,” Dinsdale said.

As we see on-prem/cloud numbers diverging in this way, it’s worth asking how these numbers compare to research from Gartner and others that the cloud remains a relatively small percentage of global IT spend. As workloads move back and forth in today’s hybrid world, Dinsdale says that makes it difficult to quantify where it lives at any given moment.

“I’ve seen plenty of comments about only a small percentage of workloads running on public clouds. That may or may not be true (and I tend more toward the latter), but the problem I have with this is that the concept of ‘workloads’ is such a fungible issue, especially when you try to quantify it,” he said.

It’s worth noting that the pandemic has led to companies moving to the cloud much faster than they might have without a forcing event, but Dinsdale says that the trend has been moving this way over years, even if COVID might have accelerated it.

Whatever numbers you choose to look at, it’s clear that the cloud infrastructure market is growing much faster now than its on-premises counterpart, and this new data from Synergy shows that CIOs are beginning to place their bets on the cloud.

It’s time to abandon business intelligence tools

Organizations spend ungodly amounts of money — millions of dollars — on business intelligence (BI) tools. Yet, adoption rates are still below 30%. Why is this the case? Because BI has failed businesses.

Logi Analytics’ 2021 State of Analytics: Why Users Demand Better survey showed that knowledge workers spend more than five hours a day in analytics, and more than 99% consider analytics very to extremely valuable when making critical decisions. Unfortunately, many are dissatisfied with their current tools due to the loss of productivity, multiple “sources of truth,” and the lack of integration with their current tools and systems.

A gap exists between the functionalities provided by current BI and data discovery tools and what users want and need.

Throughout my career, I’ve spoken with many executives who wonder why BI continues to fail them, especially when data discovery tools like Qlik and Tableau have gained such momentum. The reality is, these tools are great for a very limited set of use cases among a limited audience of users — and the adoption rates reflect that reality.

Data discovery applications allow analysts to link with data sources and perform self-service analysis, but still come with major pitfalls. Lack of self-service customization, the inability to integrate into workflows with other applications, and an overall lack of flexibility seriously impacts the ability for most users (who aren’t data analysts) to derive meaningful information from these tools.

BI platforms and data discovery applications are supposed to launch insight into action, informing decisions at every level of the organization. But many are instead left with costly investments that actually create inefficiencies, hinder workflows and exclude the vast majority of employees who could benefit from those operational insights. Now that’s what I like to call a lack of ROI.

Business leaders across a variety of industries — including “legacy” sectors like manufacturing, healthcare and financial services — are demanding better and, in my opinion, they should have gotten it long ago.

It’s time to abandon BI — at least as we currently know it.

Here’s what I’ve learned over the years about why traditional BI platforms and newer tools like data discovery applications fail and what I’ve gathered from companies that moved away from them.

The inefficiency breakdown is killing your company

Traditional BI platforms and data discovery applications require users to exit their workflow to attempt data collection. And, as you can guess, stalling teams in the middle of their workflow creates massive inefficiencies. Instead of having the data you need to make a decision readily available to you, instead, you have to exit the application, enter another application, secure the data and then reenter the original application.

According to the 2021 State of Analytics report, 99% of knowledge workers had to spend additional time searching for information they couldn’t easily locate in their analytics solution.

Seven months after Drone acquisition, Harness announces significant updates

The running line from any CEO of an acquired company is that the company can do so much more with resources of the company that acquired it than it could on its own. Just seven months after being acquired, Drone co-founder Brad Rydzewski says that his company really has benefited greatly from being part of Harness, and today the company announced a significant overhaul of the open-source project.

The artist formerly known as Drone is now called “Harness CI Community Edition” and Rydzewski says the Harness CEO and founder Jyoti Bansal kept his word when he said he was 100% committed to continue developing the open-source Drone product.

“Over the past seven months since the acquisition, a lot of community work has been around taking advantage of the resources that Harness has been able to afford us as a project — like having access to a designer, having access to professional writers — these are luxuries for most open-source projects,” Rydzewski told me.

He says that having access to these additional resources has enabled him to bring a higher level of polish to the project that just wouldn’t have been possible without joining Harness. At the same time, he says the CI team, which has grown from the project’s two co-founders to 15 people, has also been able to build out the professional CI tool as it has become part of the Harness toolset.

Chief among the updates to the community edition is a new sleeker interface that has a much more professional look and feel, according to Rydzewski. In addition, developers can see how projects move along the pipeline in a visualization tool, while benefiting from real-time debugging tools and new governance and security features.

All of this is an embarrassment of riches for Rydzewski, who was used to working on a shoestring budget prior to joining Harness. “Drone came from very humble beginnings as an open-source project, but now I think it can hold its own next to any product in the market today, even products that have raised hundreds of millions of dollars,” he said.


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Atlassian peps up Confluence with new graphical design features

Confluence, Atlassian’s wiki-like collaborative workspace, has been around for more than 15 years, and is often a core knowledge-sharing tool for the companies that implement it. But for the most part, Confluence is a business tool and looks like it, with walls of text and the occasional graph, table or image. But user expectations have changed, and so it’s maybe no major surprise that Atlassian is now bringing a stronger emphasis on design to the service.

Today’s update, for example, brings to the service features like cover images, title emojis and customizable space avatars (that is, “icons that denote a ‘space’ or section of Confluence”). The team also recently introduced smart links, which allow you to paste links from services like YouTube and Trello and have the service immediately recognize them and display them in their native format. Other new features include the ability to schedule when a new page is published and the ability to convert pages to blog posts (because, as it turns out, Atlassian has seen a bit of a resurgence in corporate blogging — mostly for internal audiences — during the pandemic).

Image Credits: Atlassian

“We ended up doing something that we called ‘love sprint,’ where we prioritize about 30 features for the enhancements, which are all — if you think about the themes — about how you design information in this world where you have to read more, where you have to write more,” Natalia Baryshnikova, the head Of Product Management for Atlassian’s Confluence Experience Group, told me. “And there’s the attention span that’s kind of pushing its limits. So how do you design for that situation? How do you discover our content?”

Baryshnikova tells me that the team took a close look at how content production, management and delivery works in the social media world. But some of the new features are also purely a reaction to a changing work environment. Take the ability to schedule when pages are published, for example. Employees who work from home may work especially late or early right now, for example, in order to prioritize childcare. But they still want the content they produce to be seen inside the company, and that can be hard when you would otherwise publish it at 11 p.m., for example.

Image Credits: Atlassian

And having your content get noticed is getting harder because Confluence usage has dramatically increased in the last 12 months. As Atlassian noted today, more than 60,000 companies are now using the service. And inside those companies, those users are also far more active than ever before. The number of Confluence pages created from March 2020 to March 2021 increased by more than 33%. The average user now creates 11% more pages, but the product’s superusers have often doubled or tripled their output.

The use of Confluence has also helped many companies reduce their number of meetings, but as Baryshnikova noted, “not only are pages competing with meetings — but pages are competing with pages.” So using good graphics, for example, is a way for a user’s content to stand out in the noise of corporate content production. Which, I have to admit, strikes me as a somewhat strange dynamic. But I guess that just like on the web, in order to stand out in a corporate environment, you have to make the documents you produce stand out in order to get noticed. Maybe that — as well as the lack of watercooler conversations — is also the reason corporate blogging is seeing an uptick right now.