Tag Archive for: IT

Flaw in Cyberoam firewalls exposed corporate networks to hackers

Sophos said it is fixing a vulnerability in its Cyberoam firewall appliances, which a security researcher says can allow an attacker to gain access to a company’s internal network without needing a password.

The vulnerability allows an attacker to remotely gain “root” permissions on a vulnerable device, giving them the highest level of access, by sending malicious commands across the internet. The attack takes advantage of the web-based operating system that sits on top of the Cyberoam firewall.

Once a vulnerable device is accessed, an attacker can jump onto a company’s network, according to the researcher who shared their findings exclusively with TechCrunch.

Cyberoam devices are typically used in large enterprises, sitting on the edge of a network and acting as a gateway to allow employees in while keeping hackers out. These devices filter out bad traffic, and prevent denial-of-service attacks and other network-based attacks. They also include virtual private networking (VPN), allowing remote employees to log on to their company’s network when they are not in the office.

It’s a similar vulnerability to recently disclosed flaws in corporate VPN providers, notably Palo Alto Networks, Pulse Secure and Fortinet, which allowed attackers to gain access to a corporate network without needing a user’s password. Many large tech companies, including Twitter and Uber, were affected by the vulnerable technology, prompting Homeland Security to issue an advisory to warn of the risks.

Sophos, which bought Cyberoam in 2014, issued a short advisory this week, noting that the company rolled out fixes on September 30.

The researcher, who asked to remain anonymous, said an attacker would only need an IP address of a vulnerable device. Getting vulnerable devices was easy, they said, by using search engines like Shodan, which lists around 96,000 devices accessible to the internet. Other search engines put the figure far higher.

A Sophos spokesperson disputed the number of devices affected, but would not provide a clearer figure.

“Sophos issued an automatic hotfix to all supported versions in September, and we know that 99% of devices have already been automatically patched,” said the spokesperson. “There are a small amount of devices that have not as of yet been patched because the customer has turned off auto-update and/or are not internet-facing devices.”

Customers still affected can update their devices manually, the spokesperson said. Sophos said the fix will be included in the next update of its CyberoamOS operating system, but the spokesperson did not say when that software would be released.

The researcher said they expect to release the proof-of-concept code in the coming months.

Top VCs, founders share how to build a successful SaaS company

Last week at TechCrunch Disrupt in San Francisco, we hosted a panel on the Extra Crunch stage on “How to build a billion-dollar SaaS company.” A better title probably would have been “How to build a successful SaaS company.”

We spoke to Whitney Bouck, COO at HelloSign; Jyoti Bansal, CEO and founder at Harness, and Neeraj Agrawal, a partner at Battery Ventures to get their view on how to move through the various stages to build that successful SaaS company.

While there is no magic formula, we covered a lot of ground, including finding a product-market fit, generating early revenue, the importance of building a team, what to do when growth slows and finally, how to resolve the tension between growth and profitability.

Finding product-market fit

Neeraj Agrawal: When we’re talking to the market, what we’re really looking for is a repeatable pattern of use cases. So when we’re talking to prospects — the words they use, the pain point they use — are very similar from call to call to call? Once we see that pattern, we know we have product-market fit, and then we can replicate that.

Jyoti Bansal: Revenue is one measure of product-market fit. Are customers adopting it and getting value out of it and renewing? Until you start getting a first set of renewals and a first set of expansions and happy successful customers, you don’t really have product-market fit. So that’s the only way you can know if the product is really working or not.

Whitney Bouck: It isn’t just about revenue — the measures of success at all phases have to somewhat morph. You’ve got to be looking at usage, at adoption, value renewals, expansion, and of course, the corollary, churn, to give you good health indicators about how you’re doing with product-market fit.

Generating early revenue

Jyoti Bansal: As founders we’ve realized, getting from idea to early revenue is one of the hardest things to do. The first million in revenue is all about street fighting. Founders have to go out there and win business and do whatever it takes to get to revenue.

As your revenue grows, what you focus on as a company changes. Zero to $1 million, your goal is to find the product-market fit, do whatever it takes to get early customers. One million to $10 million, you start scaling it. Ten million to $75 million is all about sales, execution, and [at] $75 million plus, the story changes to how do you go into new markets and things like that.

Whitney Bouck: You really do have to get that poll from the market to be able to really start the momentum and growth. The freemium model is one of the ways that we start to engage people — getting visibility into the product, getting exposure to the product, really getting people thinking about, and frankly, spreading the word about how this product can provide value.

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Photo: Kimberly White/Getty Images for TechCrunch

 

SAP’s Bill McDermott on stepping down as CEO

SAP’s CEO Bill McDermott today announced that he wouldn’t seek to renew his contract for the next year and would step down immediately after nine years at the helm of the German enterprise giant.

Shortly after the announcement, I talked to McDermott, as well as SAP’s new co-CEOs Jennifer Morgan and Christian Klein. During the call, McDermott stressed that his decision to step down was very much a personal one, and that while he’s not ready to retire just yet, he simply believes that now is the right time for him to pass on the reins of the company.

To say that today’s news came as a surprise is a bit of an understatement, but it seems like it’s something McDermott has been thinking about for a while. But after talking to McDermott, Morgan and Klein, I can’t help but think that the actual decision came rather recently.

I last spoke to McDermott about a month ago, during a fireside chat at our TechCrunch Sessions: Enterprise event. At the time, I didn’t come away with the impression that this was a CEO on his way out (though McDermott reminded me that if he had already made his decision a month ago, he probably wouldn’t have given it away).

Keeping an Enterprise Behemoth on Course with Bill McDermott SAPDSC00240

“I’m not afraid to make decisions. That’s one of the things I’m known for,” he told me when I asked him about how the process unfolded. “This one, I did a lot of deep soul searching. I really did think about it very heavily — and I know that it’s the right time and that’s why I’m so happy. When you can make decisions from a position of strength, you’re always happy.”

He also noted that he has been with SAP for 17 years, with almost 10 years as CEO, and that he recently spent some time talking to fellow high-level CEOs.

“The consensus was 10 years is about the right amount of time for a CEO because you’ve accomplished a lot of things if you did the job well, but you certainly didn’t stay too long. And if you did really well, you had a fantastic success plan,” he said.

In “the recent past,” McDermott met with SAP chairman and co-founder Hasso Plattner to explain to him that he wouldn’t renew his contract. According to McDermott, both of them agreed that the company is currently at “maximum strength” and that this would be the best time to put the succession plan into action.

SAP's new co-CEO Jennifer Morgan.

SAP co-CEO Jennifer Morgan

“With the continuity of Jennifer and Christian obviously already serving on the board and doing an unbelievable job, we said let’s control our destiny. I’m not going to renew, and these are the two best people for the job without question. Then they’ll get a chance to go to Capital Markets Day [in November]. Set that next phase of our growth story. Kick off the New Year — and do so with a clean slate and a clean run to the finish line.

“Very rarely do CEOs get the joy of handing over a company at maximum strength. And today is a great day for SAP. It’s a great day for me personally and Hasso Plattner, the chairman and [co-]founder of SAP. And also — and most importantly — a great day for Jennifer Morgan and Christian Klein.”

Don’t expect McDermott to just fade into the background, though, now that he is leaving SAP. If you’ve ever met or seen McDermott speak, you know that he’s unlikely to simply retire. “I’m busy. I’m passionate and I’m just getting warmed up,” he said.

As for the new leadership, Morgan and Klein noted that they hadn’t had a lot of time to think about the strategy going forward. Both previously held executive positions in the company and served on SAP’s board together for the last few years. For now, it seems, they are planning to continue on a similar path as McDermott.

“We’re excited about creating a renewed focus on the engineering DNA of SAP, combining the amazing strength and heritage of SAP — and many of the folks who have built the products that so many customers around the world run today — with a new DNA that’s come in from many of the cloud acquisitions that we’ve made,” Morgan said, noting that both she and Klein spent a lot of time over the last few months bringing their teams together in new ways. “So I think for us, that tapestry of talent and that real sense of urgency and support of our customers and innovation is top of mind for us.”

SAP co-CEO Christian Klein

SAP co-CEO Christian Klein

Klein also stressed that he believes SAP’s current strategy is the right one. “We had unbelievable deals again in Q3 where we actually combined our latest innovations — where we combined Qualtrics with SuccessFactors with S/4 [Hana] to drive unbelievable business value for our customers. This is the way to go. The business case is there. I see a huge shift now towards S/4, and the core and business case is there, supporting new business models, driving automation, steering the company in real time. All of these assets are now coming together with our great cloud assets, so for me, the strategy works.”

Having co-CEOs can be a recipe for conflict, but McDermott’s time as CEO also started out as co-CEO, so the company does have some experience there. Morgan and Klein noted that they worked together on the SAP board before and know each other quite well.

What’s next for the new CEOs? “There has to be a huge focus on Q4,” Klein said. “And then, of course, we will continue like we did in the past. I’ve known Jen now for quite a while — there was a lot of trust there in the past and I’m really now excited to really move forward together with her and driving huge business outcomes for our customers. And let’s not forget our employees. Our employee morale is at an all-time high. And we know how important that is to our employees. We definitely want that to continue.”

It’s hard to imagine SAP with McDermott, but we’ve clearly not seen the last of him yet. I wouldn’t be surprised if we saw him pop up as the CEO of another company soon.

Below is my interview with McDermott from TechCrunch Sessions: Enterprise.

Why it might have been time for new leadership at SAP

SAP CEO Bill McDermott announced he was stepping down last night after a decade at the helm in an announcement that shocked many. It’s always tough to measure the performance of an enterprise leader when he or she leaves. Some people look at stock price over their tenure. Some at culture. Some at the acquisitions made. Whatever the measure, it will be up to the new co-CEOs Jennifer Morgan and Christian Klein to put their own mark on the company.

What form that will take remains to be seen. McDermott’s tenure ended without much warning, but it also happened against a wider backdrop that includes other top executives and board members leaving the company over the last year, an activist investor coming on board and some controversial licensing changes in recent years.

Why now?

The timing certainly felt sudden. McDermott, who was interviewed at TechCrunch Sessions: Enterprise last month sounded more like a man who was fully engaged in the job, not one ready to leave, but a month later he’s gone.

But as McDermott told our own Frederic Lardinois last night, after 10 years, it seemed like the right time to leave. “The consensus was 10 years is about the right amount of time for a CEO because you’ve accomplished a lot of things if you did the job well, but you certainly didn’t stay too long. And if you did really well, you had a fantastic success plan,” he said in the interview.

There is no reason to doubt that, but you should at least look at context and get a sense of what has been going in the company. As the new co-CEOs take over for McDermott, several other executives including SAP SuccessFactors COO Brigette McInnis-Day, Robert Enslin, president of its cloud business and a board member, CTO Björn Goerke and Bernd Leukert, a member of the executive board have all left this year.

Descartes Labs snaps up $20M more for its AI-based geospatial imagery analytics platform

Satellite imagery holds a wealth of information that could be useful for industries, science and humanitarian causes, but one big and persistent challenge with it has been a lack of effective ways to tap that disparate data for specific ends.

That’s created a demand for better analytics, and now, one of the startups that has been building solutions to do just that is announcing a round of funding as it gears up for expansion. Descartes Labs, a geospatial imagery analytics startup out of Santa Fe, New Mexico, is today announcing that it has closed a $20 million round of funding, money that CEO and founder Mark Johnson described to me as a bridge round ahead of the startup closing and announcing a larger growth round.

The funding is being led by Union Grove Venture Partners, with Ajax Strategies, Crosslink Capital, and March Capital Partners (which led its previous round) also participating. It brings the total raised by Descartes Labs to $60 million, and while Johnson said the startup would not be disclosing its valuation, PitchBook notes that it is $220 million ($200 million pre-money in this round).

As a point of comparison, another startup in the area of geospatial analytics, Orbital Insight, is reportedly now raising money at a $430 million valuation (that data is from January of this year, and we’ve contacted the company to see if it ever closed).

Santa Fe — a city popular with retirees that counts tourism as its biggest industry — is an unlikely place to find a tech startup. Descartes Labs’ presence there is a result of that fact that it is a spinoff from the Los Alamos National Laboratory near the city.

Johnson — who had lived in San Francisco before coming to Santa Fe to help create Descartes Labs (his previous experience building Zite for media, he said, led the Los Alamos scientists to first conceive of the Descartes Labs IP as the basis of a kind of search engine) — admitted that he never thought the company would stay headquartered there beyond a short initial phase of growth of six months.

However, it turned out that the trends around more distributed workforces (and cloud computing to enable that), engineers looking for employment alternatives to living in pricey San Francisco, plus the heated competition for talent you get in the Valley all came together in a perfect storm that helped Descartes Labs establish and thrive on its home turf.

Descartes Labs — named after the seminal philosopher/mathematician Rene Descartes — describes itself as a “data refinery”. By this, it means it injests a lot of imagery and unstructured data related to the earth that is picked up primarily by satellites but also other sensors (Johnson notes that its sources include data from publicly available satellites; data from NASA and the European space agency, and data from the companies themselves); applies AI-based techniques including computer vision analysis and machine learning to make sense of the sometimes-grainy imagery; and distills and orders it to create insights into what is going on down below, and how that is likely to evolve.

Screenshot 2019 10 11 at 13.26.33

This includes not just what is happening on the surface of the earth, but also in the air above it: Descartes Labs has worked on projects to detect levels of methane gas in oil fields, the spread of wildfires, and how crops might grow in a particular area, and the impact of weather patterns on it all.

It has produced work for a range of clients that have included governments (the methane detection, pictured above, was commissioned as part of New Mexico’s effort to reduce greenhouse gas emissions), energy giants and industrial agribusiness, and traders.

“The idea is to help them take advantage of all the new data going online,” Johnson said, noting that this can help, for example, bankers forecast how much a commodity will trade for, or the effect of a change in soil composition on a crop.

The fact that Descartes Labs’ work has connected it with the energy industry gives an interesting twist to the use of the phrase “data refinery”. But in case you were wondering, Johnson said that the company goes through a process of vetting potential customers to determine if the data Descartes Labs provides to them is for a positive end, or not.

“We have a deep belief that we can help them become more efficient,” he said. “Those looking at earth data are doing so because they care about the planet and are working to try to become more sustainable.”

Johnson also said (in answer to my question about it) that so far, there haven’t been any instances where the startup has been prohibited to work with any customers or countries, but you could imagine how — in this day of data being ‘the new oil’ and the fulcrum of power — that could potentially be an issue. (Related to this: Orbital Insight counts In-Q-Tel, the CIA’s venture arm, as one of its backers.)

Looking ahead, the company is building what it describes as a “digital twin” of the earth, the idea being that in doing so it can better model the imagery that it injests and link up data from different regions more seamlessly (since, after all, a climatic event in one part of the world inevitably impacts another). Notably, “digital twinning” is a common concept that we see applied in other AI-based enterprises to better predict activity: this is the approach that, for example, Forward Networks takes when building models of an enterprise’s network to determine how apps will behave and identify the reasons behind an outage.

In addition to the funding round, Descartes Labs named Phil Fraher its new CFO, and is announcing Veery Maxwell, Director for Energy Innovation and Patrick Cairns, who co-founded UGVP, as new board observers.

Bill McDermott steps down as SAP’s CEO

SAP today announced that Bill McDermott, its CEO for the last nine years, is stepping down immediately. The company says he decided not to renew his contract. SAP Executive Board members Jennifer Morgan and Christian Klein have been appointed co-CEOs.

McDermott, who started his business career as a deli owner in Amityville, Long Island and recently spoke at our TechCrunch Sessions: Enterprise event, joined SAP in 2002 as the head of SAP North America. He became co-CEO, together with SAP co-founder Hasso Plattner, in 2008 and the company’s sole CEO in 2014, making him the first American to take on this role at the German enterprise giant. Under his guidance, SAP’s annual revenue and stock price continued to increase. He’ll remain with the company in an advisory role for the next two months.

It’s unclear why McDermott decided to step down at this point. Activist investor Elliott Management recently disclosed a $1.35 billion stake in SAP, but when asked for a comment about today’s news, an Elliott spokesperson told us that it didn’t have any “immediate comment.”

It’s also worth noting that the company saw a number of defections among its executive ranks in recent months, with both SAP SuccessFactors COO Brigette McInnis-Day and Robert Enslin, the president of its cloud business and a board member, leaving the company for Google Cloud.

Keeping an Enterprise Behemoth on Course with Bill McDermott SAPDSC00248

“SAP would not be what it is today without Bill McDermott,” said Plattner in today’s announcement. “Bill made invaluable contributions to this company and he was a main driver of SAP’s transition to the cloud, which will fuel our growth for many years to come. We thank him for everything he has done for SAP. We also congratulate Jennifer and Christian for this opportunity to build on the strong foundation we have for the future of SAP. Bill and I made the decision over a year ago to expand Jennifer and Christian’s roles as part of a long-term process to develop them as our next generation of leaders. We are confident in their vision and capabilities as we take SAP to its next phase of growth and innovation.”

McDermott’s biggest bet in recent years came with the acquisition of Qualtrics for $8 billion. At our event last month, McDermott compared this acquisition to Apple’s acquisition of Next and Facebook’s acquisition of Instagram. “Qualtrics is to SAP what those M&A moves were to those wonderful companies,” he said. Under his leadership, SAP also acquired corporate expense and travel management company Concur for $8.3 billion and SuccessFactors for $3.4 billion.

“Now is the moment for everyone to begin an exciting new chapter, and I am confident that Jennifer and Christian will do an outstanding job,” McDermott said in today’s announcement. “I look forward to supporting them as they finish 2019 and lay the foundation for 2020 and beyond. To every customer, partner, shareholder and colleague who invested their trust in SAP, I can only relay my heartfelt gratitude and enduring respect.”

Updating…

Suse’s OpenStack Cloud dissipates

Suse, the newly independent open-source company behind the eponymous Linux distribution and an increasingly large set of managed enterprise services, today announced a bit of a new strategy as it looks to stay on top of the changing trends in the enterprise developer space. Over the course of the last few years, Suse put a strong emphasis on the OpenStack platform, an open-source project that essentially allows big enterprises to build something in their own data centers akin to the core services of a public cloud like AWS or Azure. With this new strategy, Suse is transitioning away from OpenStack . It’s ceasing both production of new versions of its OpenStack Cloud and sales of its existing OpenStack product.

“As Suse embarks on the next stage of our growth and evolution as the world’s largest independent open source company, we will grow the business by aligning our strategy to meet the current and future needs of our enterprise customers as they move to increasingly dynamic hybrid and multi-cloud application landscapes and DevOps processes,” the company said in a statement. “We are ideally positioned to execute on this strategy and help our customers embrace the full spectrum of computing environments, from edge to core to cloud.”

What Suse will focus on going forward are its Cloud Application Platform (which is based on the open-source Cloud Foundry platform) and Kubernetes-based container platform.

Chances are, Suse wouldn’t shut down its OpenStack services if it saw growing sales in this segment. But while the hype around OpenStack died down in recent years, it’s still among the world’s most active open-source projects and runs the production environments of some of the world’s largest companies, including some very large telcos. It took a while for the project to position itself in a space where all of the mindshare went to containers — and especially Kubernetes — for the last few years. At the same time, though, containers are also opening up new opportunities for OpenStack, as you still need some way to manage those containers and the rest of your infrastructure.

The OpenStack Foundation, the umbrella organization that helps guide the project, remains upbeat.

“The market for OpenStack distributions is settling on a core group of highly supported, well-adopted players, just as has happened with Linux and other large-scale, open-source projects,” said OpenStack Foundation COO Mark Collier in a statement. “All companies adjust strategic priorities from time to time, and for those distro providers that continue to focus on providing open-source infrastructure products for containers, VMs and bare metal in private cloud, OpenStack is the market’s leading choice.”

He also notes that analyst firm 451 Research believes there is a combined Kubernetes and OpenStack market of about $11 billion, with $7.7 billion of that focused on OpenStack. “As the overall open-source cloud market continues its march toward eight figures in revenue and beyond — most of it concentrated in OpenStack products and services — it’s clear that the natural consolidation of distros is having no impact on adoption,” Collier argues.

For Suse, though, this marks the end of its OpenStack products. As of now, though, the company remains a top-level Platinum sponsor of the OpenStack Foundation and Suse’s Alan Clark remains on the Foundation’s board. Suse is involved in some of the other projects under the OpenStack brand, so the company will likely remain a sponsor, but it’s probably a fair guess that it won’t continue to do so at the highest level.

Satya Nadella looks to the future with edge computing

Speaking today at the Microsoft Government Leaders Summit in Washington, DC, Microsoft CEO Satya Nadella made the case for edge computing, even while pushing the Azure cloud as what he called “the world’s computer.”

While Amazon, Google and other competitors may have something to say about that, marketing hype aside, many companies are still in the midst of transitioning to the cloud. Nadella says the future of computing could actually be at the edge, where computing is done locally before data is then transferred to the cloud for AI and machine learning purposes. What goes around, comes around.

But as Nadella sees it, this is not going to be about either edge or cloud. It’s going to be the two technologies working in tandem. “Now, all this is being driven by this new tech paradigm that we describe as the intelligent cloud and the intelligent edge,” he said today.

He said that to truly understand the impact the edge is going to have on computing, you have to look at research, which predicts there will be 50 billion connected devices in the world by 2030, a number even he finds astonishing. “I mean this is pretty stunning. We think about a billion Windows machines or a couple of billion smartphones. This is 50 billion [devices], and that’s the scope,” he said.

The key here is that these 50 billion devices, whether you call them edge devices or the Internet of Things, will be generating tons of data. That means you will have to develop entirely new ways of thinking about how all this flows together. “The capacity at the edge, that ubiquity is going to be transformative in how we think about computation in any business process of ours,” he said. As we generate ever-increasing amounts of data, whether we are talking about public sector kinds of use case, or any business need, it’s going to be the fuel for artificial intelligence, and he sees the sheer amount of that data driving new AI use cases.

“Of course when you have that rich computational fabric, one of the things that you can do is create this new asset, which is data and AI. There is not going to be a single application, a single experience that you are going to build, that is not going to be driven by AI, and that means you have to really have the ability to reason over large amounts of data to create that AI,” he said.

Nadella would be more than happy to have his audience take care of all that using Microsoft products, whether Azure compute, database, AI tools or edge computers like the Data Box Edge it introduced in 2018. While Nadella is probably right about the future of computing, all of this could apply to any cloud, not just Microsoft.

As computing shifts to the edge, it’s going to have a profound impact on the way we think about technology in general, but it’s probably not going to involve being tied to a single vendor, regardless of how comprehensive their offerings may be.

Forward Networks raises $35M to help enterprises map, track and predict their networks’ behavior

Security breaches and other activities that cause network surges and outages are all on the rise in the enterprise, and today, a startup called Forward Networks, which has built a clever way to help businesses monitor their network traffic to identify when things are going wrong, has raised a round of $35 million to continue expanding its business to meet that demand.

The money, a Series C, is being led by Goldman Sachs, which in this case is both a strategic and financial investor. David Erickson, the startup’s co-founder and CEO, said the investment bank started out as a customer, and Joshua Matheus, MD for technology at Goldman Sachs, was so pleased with the results that he recommended the bank also invest in the company. Others participating in this round include Andreessen Horowitz, Threshold Ventures (previously DFJ Venture) and A. Capital, the three investors that were behind Forward Networks’ previous round of $16 million in 2017.

Erickson, along with other co-founders Nikhil Handigol, Brandon Heller and Peyman Kazemian, were all Stanford PhDs, and the company’s technology is based around work they did there around mathematical modeling. Here, that concept is applied to a company’s network to create essentially a replica of a company’s network architecture, which is in turn used to simulate individual processes and apps running on the network to figure out how they interact and what would represent “normal” versus “abnormal” behavior, which in turn is applied in real time to monitor the network and predict what might happen on it. This is not a fixing platform per se, but in developer operations, there is a fundamental need and gap in the market for products that help engineers identify what is not working in order to know what to try to fix.

If you are familiar with Honeycomb.io — a DevOps platform for running apps to determine when and where bugs or conflicts might arise (which itself recently raised funding) — this seems to be taking a similar approach, but on a network scale.

Considered together, it seems that we’re starting to see a new wave of services and platforms designed to provide more granular and intelligent pictures of how apps and networks behave in our modern technology landscapes.

Erickson tells me that today, the vast majority of Forward Networks’ customers are using the product to monitor on-premises rather than cloud architectures.

“We launched a public cloud product for AWS towards the end of last year, which today is in use by customers, but the dominant use case for us is on-prem,” Erickson said, who said that while the media (ahem) loves to talk about cloud, in many cases large enterprises have actually been slower to migrate processes in cases where legacy services still work well, and they still harbour distrust of public cloud security and reliability. “We see growth towards the cloud but it’s baby steps.”

The company has been growing steadily; today its network monitoring covers some 75,000 devices. In that context, Goldman Sachs is a significant client, with some 15,000 devices in its network alone.

Looking ahead, Erickson said that the funding would be used in part for R&D and in part to continue its business development. There are a number of other solutions and services out there that have identified the opportunity of providing better network management as a route to identifying security threats and other risks, so that also presents an opportunity for M&A for Forward, although Erickson declined to comment further on that.

“We continue to see the value that Forward Networks’ platform brings to large enterprises running complex networks,” said Bill Krause, board partner at Andreessen Horowitz. “They have solved a critical business problem, which presents a real growth opportunity.”

Nadella warns government conference not to betray user trust

Microsoft CEO Satya Nadella, delivering the keynote at the Microsoft Government Leaders Summit in Washington, DC today, had a message for attendees to maintain user trust in their tools technologies above all else.

He said it is essential to earn user trust, regardless of your business. “Now, of course, the power law here is all around trust because one of the keys for us, as providers of platforms and tools, trust is everything,” he said today. But he says it doesn’t stop with the platform providers like Microsoft. Institutions using those tools also have to keep trust top of mind or risk alienating their users.

“That means you need to also ensure that there is trust in the technology that you adopt, and the technology that you create, and that’s what’s going to really define the power law on this equation. If you have trust, you will have exponential benefit. If you erode trust it will exponentially decay,” he said.

He says Microsoft sees trust along three dimensions: privacy, security and ethical use of artificial intelligence. All of these come together in his view to build a basis of trust with your customers.

Nadella said he sees privacy as a human right, pure and simple, and it’s up to vendors to ensure that privacy or lose the trust of their customers. “The investments around data governance is what’s going to define whether you’re serious about privacy or not,” he said. For Microsoft, they look at how transparent they are about how they use the data, their terms of service and how they use technology to ensure that’s being carried out at runtime.

He reiterated the call he made last year for a federal privacy law. With GDPR in Europe and California’s CCPA coming on line in January, he sees a centralized federal law as a way to streamline regulations for business.

As for security, as you might expect, he defined it in terms of how Microsoft was implementing it, but the message was clear that you needed security as part of your approach to trust, regardless of how you implement that. He asked several key questions of attendees.

“Cyber is the second area where we not only have to do our work, but you have to [ask], what’s your operational security posture, how have you thought about having the best security technology deployed across the entire chain, whether it’s on the application side, the infrastructure side or on the endpoint, side, and most importantly, around identity,” Nadella said.

The final piece, one which he said was just coming into play, was how you use artificial intelligence ethically, a sensitive topic for a government audience, but one he wasn’t afraid to broach. “One of the things people say is, ‘Oh, this AI thing is so unexplainable, especially deep learning.’ But guess what, you created that deep learning [model]. In fact, the data on top of which you train the model, the parameters and the number of parameters you use — a lot of things are in your control. So we should not abdicate our responsibility when creating AI,” he said.

Whether Microsoft or the U.S. government can adhere to these lofty goals is unclear, but Nadella was careful to outline them both for his company’s benefit and this particular audience. It’s up to both of them to follow through.