Tag Archive for: IT

Programmer who took down open-source pieces over Chef ICE contract responds

On Friday afternoon Chef CEO Barry Crist and CTO Corey Scobie sat down with TechCrunch to defend their contract with ICE after a firestorm on social media called for them to cut ties with the controversial agency. On Sunday, programmer Seth Vargo, the man who removed his open-source components, which contributed to a partial shutdown of Chef’s commercial business for a time last week, responded.

While the Chef executives stated that the company was in fact the owner, Vargo made it clear he owned those pieces and he had every right to remove them from the repository. “Chef (the company) was including a third-party software package that I owned. It was on my personal repository on GitHub and personal namespace on RubyGems,” he said. He believes that gave him the right to remove them.

Chef CTO Corey Scobie did not agree. “Part of the challenge was that [Vargo] actually didn’t have authorization to remove those assets. And the assets were not his to begin with. They were actually created under a time when that particular individual [Vargo] was an employee of Chef. And so therefore, the assets were Chef’s assets, and not his assets to remove,” he said.

Vargo says that simply isn’t true and Chef misunderstands the licensing terms. “No OSI license or employment agreement requires me to continue to maintain code of my personal account(s). They are conflating code ownership (which they can argue they have) over code stewardship,” Vargo told TechCrunch.

As further proof, Vargo added that he has even included detailed instructions in his will on how to deal with the code he owns when he dies. “I want to make it absolutely clear that I didn’t “hack” into Chef or perform any kind of privilege escalation. The code lived in my personal accounts. Had I died on Thursday, the exact same thing would have happened. My will requests all my social media and code accounts be deleted. If I had deleted my GitHub account, the same thing would have happened,” he explained.

Vargo said that Chef actually was in violation of the open-source license when they restored those open-source pieces without putting his name on it. “Chef actually violated the Apache license by removing my name, which they later restored in response to public pressure,” he said.

Scobie admitted that the company did forget to include Vargo’s name on the code, but added it back as soon as they heard about the problem. “In our haste to restore one of the objects, we inadvertently removed a piece of metadata that identified him as the author. We didn’t do that knowingly. It was absolutely a mistake in the process of trying to restore customers and our global customer base service. And as soon as we were notified of it, we reverted that change on this specific object in question,” he said.

Vargo says, as for why he took down the open-source components, he was taking a moral stand against the contract, which dates back to the Obama administration. He also explained that he attempted to contact Chef via multiple channels before taking action. “First, I didn’t know about the history of the contract. I found out via a tweet from @shanley and subsequently verified via the USA spending website. I sent a letter and asked Chef publicly via Twitter to respond multiple times, and I was met with silence. I wanted to know how and why code in my personal repositories was being used with ICE. After no reply for 72 hours, I decided to take action,” he said.

Since then, Chef’s CEO Barry Crist has made it clear he was honoring the contract, which Vargo felt further justified his actions. “Contrary to Chef’s CEO’s publicly posted response, I do think it is the responsibility of businesses to evaluate how and for what purposes their software is being used, and to follow their moral compass,” he said.

Vargo has a long career helping build development tools and contributing to open source. He currently works for Google Cloud. Previous positions include HashiCorp and Chef.

Chef CEO does an about face, says company will not renew ICE contract

After stating clearly on Friday that he would honor a $95,000 contract with ICE, CEO Barry Crist must have had a change of heart over the weekend. In a blog post this morning he wrote that the company would not be renewing the contract with ICE after all.

“After deep introspection and dialog within Chef, we will not renew our current contracts with ICE and CBP when they expire over the next year. Chef will fulfill our full obligations under the current contracts,” Crist wrote in the blog post.

He also backed off the seemingly firm position he took on Friday on the matter when he told TechCrunch, “It’s something that we spent a lot of time on, and I want to represent that there are portions of [our company] that do not agree with this, but I as a leader of the company, along with the executive team, made a decision that we would honor the contracts and those relationships that were formed and work with them over time,” he said.

Today, he acknowledged that intense feelings inside the company against the contract led to his decision. The contract began in 2015 under the Obama administration and was aimed at modernizing programming approaches at DHS, but over time as ICE family separation and deportation polices have come under fire, there were calls internally (and later externally) to end the contract. “Policies such as family separation and detention did not yet exist [when we started this contract]. While I and others privately opposed this and various other related policies, we did not take a position despite the recommendation of many of our employees. I apologize for this,” he wrote.

Crist also indicated that the company would be donating the revenue from the contracts to organizations that work with people who have been affected by these policies. It’s a similar approach that Salesforce took when 618 of its employees protested a contract the company has with the Customs and Border Patrol (CBP). In response to the protests, Salesforce pledged $1 million to organizations helping affected families.

After a tweet last week exposed the contract, the protests began on social media, and culminated in programmer Seth Vargo removing pieces of open-source code from the repository in protest of the contract in response. The company sounded firmly committed to fulfilling this contract in spite of the calls for action internally and externally, and the widespread backlash it was facing both inside and outside the company.

Vargo told TechCrunch in an interview that he saw this issue in moral terms, “Contrary to Chef’s CEO’s publicly posted response, I do think it is the responsibility of businesses to evaluate how and for what purposes their software is being used, and to follow their moral compass,” he said. Apparently Crist has come around to this point of view. Vargo chose not to comment on the latest development.

TechCrunch Disrupt offers plenty of options for attendees with an eye on the enterprise

We might have just completed a full-day program devoted completely to enterprise at TechCrunch Sessions: Enterprise last week, but it doesn’t mean we plan to sell that subject short at TechCrunch Disrupt next month in San Francisco. In fact, we have something for everyone from startups to established public companies and everything in between along with investors and industry luminaries to discuss all-things enterprise.

SaaS companies have played a major role in enterprise software over the last decade, and we are offering a full line-up of SaaS company executives to provide you with the benefit of their wisdom. How about Salesforce chairman, co-CEO and co-founder Marc Benioff for starters? Benioff will be offering advice on how to build a socially responsible, successful startup.

If you’re interested in how to take your startup public, we’ll have Box CEO Aaron Levie, who led his company to IPO in 2015 and Jennifer Tejada, CEO at PagerDuty, who did the same just this year. The two executives will discuss the trials and tribulations of the IPO process and what happens after you finally go public.

Meanwhile, Slack co-founder and CTO Cal Henderson, another SaaS company that recently IPOed, will be discussing how to build great products with Megan Quinn from Spark Capital, a Slack investor.

Speaking of investors, Neeraj Agrawal, a general partner at Battery Ventures joins us on a panel with Whitney Bouck, COO at HelloSign and Jyoti Bansal, CEO and founder of Harness (as well as former CEO and co-founder at AppDynamics, which was acquired by Cisco in 2017 for $3.7 billion just before it was supposed to IPO). They will be chatting about what it takes to build a billion dollar SaaS business.

Not enough SaaS for you? How about Diya Jolly, Chief Product Officer at Okta discussing how to iterate your product?

If you’re interested in security, we have Dug Song from Duo, whose company was sold to Cisco in 2018 for $2.35 billion, explaining how to develop a secure startup. We will also welcome Nadav Zafrir from Israeli security incubator Team 8 to talk about the intriguing subject of when spies meet security on our main stage.

You probably want to hear from some enterprise company executives too. That’s why we are bringing Frederic Moll, chief development officer for the digital surgery group at Johnson & Johnson to talk about robots, Marillyn A. Hewson, chairman, president and CEO at Lockheed Martin discussing the space industry and Verizon CEO Hans Vestberg going over the opportunity around 5G.

We’ll also have seasoned enterprise investors, Mamoon Hamid from Kleiner Perkins and Michelle McCarthy from Verizon Ventures, acting as judges at the TechCrunch Disrupt Battlefield competition.

If that’s not enough for you, there will also be enterprise startups involved in the Battlefield and Startup Alley. If you love the enterprise, there’s something for everyone. We hope you can make it.

Still need tickets? You can pick those up right here.

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Facebook has acquired Servicefriend, which builds ‘hybrid’ chatbots, for Calibra customer service

As Facebook prepares to launch its new cryptocurrency Libra in 2020, it’s putting the pieces in place to help it run. In one of the latest developments, it has acquired Servicefriend, a startup that built bots — chat clients for messaging apps based on artificial intelligence — to help customer service teams, TechCrunch has confirmed.

The news was first reported in Israel, where Servicefriend is based, after one of its investors, Roberto Singler, alerted local publication The Marker about the deal. We reached out to Ido Arad, one of the co-founders of the company, who referred our questions to a team at Facebook. Facebook then confirmed the acquisition with an Apple-like non-specific statement:

“We acquire smaller tech companies from time to time. We don’t always discuss our plans,” a Facebook spokesperson said.

Several people, including Arad, his co-founder Shahar Ben Ami, and at least one other indicate that they now work at Facebook within the Calibra digital wallet group on their LinkedIn profiles. Their jobs at the social network started this month, meaning this acquisition closed in recent weeks. (Several others indicate that they are still at Servicefriend, meaning they too may have likely made the move as well.)

Although Facebook isn’t specifying what they will be working on, the most obvious area will be in building a bot — or more likely, a network of bots — for the customer service layer for the Calibra digital wallet that Facebook is developing.

Facebook’s plan is to build a range of financial services for people to use Calibra to pay out and receive Libra — for example, to send money to contacts, pay bills, top up their phones, buy things and more.

It remains to be seen just how much people will trust Facebook as a provider of all these. So that is where having “human” and accessible customer service experience will be essential.

“We are here for you,” Calibra notes on its welcome page, where it promises 24-7 support in WhatsApp and Messenger for its users.

Screenshot 2019 09 21 at 23.25.18

Servicefriend has worked on Facebook’s platform in the past: specifically it built “hybrid” bots for Messenger for companies to use to complement teams of humans, to better scale their services on messaging platforms. In one Messenger bot that Servicefriend built for Globe Telecom in the Philippines, it noted that the hybrid bot was able to bring the “agent hours” down to under 20 hours for each 1,000 customer interactions.

Bots have been a relatively problematic area for Facebook. The company launched a personal assistant called M in 2015, and then bots that let users talk to businesses in 2016 on Messenger, with quite some fanfare, although the reality was that nothing really worked as well as promised, and in some cases worked significantly worse than whatever services they aimed to replace.

While AI-based assistants such as Alexa have become synonymous with how a computer can carry on a conversation and provide information to humans, the consensus around bots these days is that the most workable way forward is to build services that complement, rather than completely replace, teams.

For Facebook, getting its customer service on Calibra right can help it build and expand its credibility (note: another area where Servicefriend has build services is in using customer service as a marketing channel). Getting it wrong could mean issues not just with customers, but with partners and possibly regulators.

Chef CEO says he’ll continue to work with ICE in spite of protests

Yesterday, software development tool maker Chef found itself in the middle of a firestorm after a Tweet called them out for doing business with DHS/ICE. Eventually it led to an influential open-source developer removing a couple of key pieces of software from the project, bringing down some parts of Chef’s commercial business.

Chef intends to fulfill its contract with ICE, in spite of calls to cancel it. In a blog post published this morning, Chef CEO Barry Crist defended the decision. “I do not believe that it is appropriate, practical, or within our mission to examine specific government projects with the purpose of selecting which U.S. agencies we should or should not do business.”

He stood by the company’s decision this afternoon in an interview with TechCrunch, while acknowledging that it was a difficult and emotional decision for everyone involved. “For some portion of the community, and some portion of our company, this is a super, super-charged lightning rod, and this has been very difficult. It’s something that we spent a lot of time on, and I want to represent that there are portions of [our company] that do not agree with this, but I as a leader of the company, along with the executive team, made a decision that we would honor the contracts and those relationships that were formed and work with them over time,” he said.

He added, “I think our challenge as leadership right now is how do we collectively navigate through times like this, and through emotionally-charged issues like the ICE contract.”

The deal with ICE, which is a $95,000-a-year contract for software development tools, dates back to the Obama administration when the then DHS CIO wanted to move the department toward more modern agile/DevOps development workflows, according Christ.

He said for people who might think it’s a purely economic decision, the money represents a fraction of the company’s more than $50 million annual revenue (according to Crunchbase data), but he says it’s about a long-term business arrangement with the government that transcends individual administration policies. “It’s not about the $100,000, it’s about decisions we’ve made to engage the government. And I appreciate that not everyone in our world feels the same way or would make that same decision, but that’s the decision that we made as a leadership team,” Crist said.

Shortly after word of Chef’s ICE contract appeared on Twitter, according to a report in The Register, former Chef employee Seth Vargo removed a couple of key pieces of open-source software from the repository, telling The Register that “software engineers have to operate by some kind of moral compass.” This move brought down part of Chef’s commercial software and it took them 24 hours to get those services fully restored, according to Chef CTO Corey Scobie.

Crist says he wants to be clear that his decision does not mean he supports current ICE policies. “I certainly don’t want to be viewed as I’m taking a strong stand in support of ICE. What we’re taking a strong stand on is our consistency with working with our customers, and again, our work with DHS  started in the previous administration on things that we feel very good about,” he said.

Google is investing $3.3B to build clean data centers in Europe

Google announced today that it was investing 3 billion euro (approximately $3.3 billion USD) to expand its data center presence in Europe. What’s more, the company pledged the data centers would be environmentally friendly.

This new investment is in addition to the $7 billion the company has invested since 2007 in the EU, but today’s announcement was focused on Google’s commitment to building data centers running on clean energy, as much as the data centers themselves.

In a blog post announcing the new investment, CEO Sundar Pichai, made it clear that the company was focusing on running these data centers on carbon-free fuels, pointing out that he was in Finland today to discuss building sustainable economic development in conjunction with a carbon-free future with prime minister Antti Rinne.

Of the 3 billion Euros, the company plans to spend, it will invest 600 million to expand its presence in Hamina, Finland, which he wrote “serves as a model of sustainability and energy efficiency for all of our data centers.” Further, the company already announced 18 new renewable energy deals earlier this week, which encompass a total of 1,600-megawatts in the US, South America and Europe.

In the blog post, Pichai outlined how the new data center projects in Europe would include some of these previously announced projects:

Today I’m announcing that nearly half of the megawatts produced will be here in Europe, through the launch of 10 renewable energy projects. These agreements will spur the construction of more than 1 billion euros in new energy infrastructure in the EU, ranging from a new offshore wind project in Belgium, to five solar energy projects in Denmark, and two wind energy projects in Sweden. In Finland, we are committing to two new wind energy projects that will more than double our renewable energy capacity in the country, and ensure we continue to match almost all of the electricity consumption at our Finnish data center with local carbon-free sources, even as we grow our operations.

The company is also helping by investing in new skills training, so people can have the tools to be able to handle the new types of jobs these data centers and other high tech jobs will require. The company claims it has previously trained 5 million people in Europe for free in crucial digital skills, and recently opened a Google skills hub in Helsinki.

It’s obviously not a coincidence that company is making an announcement related to clean energy on Global Climate Strike Day, a day when people from around the world are walking out of schools and off their jobs to encourage world leaders and businesses to take action on the climate crisis. Google is attempting to answer the call with these announcements.

Vianai emerges with $50M seed and a mission to simplify machine learning tech

You don’t see a startup get a $50 million seed round all that often, but such was the case with Vianai, an early stage startup launched by Vishal Sikka, former Infosys managing director and SAP executive. The company launched recently with a big check and a vision to transform machine learning.

Just this week, the startup had a coming out party at Oracle Open World where Sikka delivered one of the keynotes and demoed the product for attendees. Over the last couple of years, since he left Infosys, Sikka has been thinking about the impact of AI and machine learning on society and the way it is being delivered today. He didn’t much like what he saw.

It’s worth noting that Sikka got his Ph.D. from Stanford with a specialty in AI in 1996, so this isn’t something that’s new to him. What’s changed, as he points out, is the growing compute power and increasing amounts of data, all fueling the current AI push inside business. What he saw when he began exploring how companies are implementing AI and machine learning today, was a lot of complex tooling, which in his view, was far more complex than it needed to be.

He saw dense Jupyter notebooks filled with code. He said that if you looked at a typical machine learning model, and stripped away all of the code, what you found was a series of mathematical expressions underlying the model. He had a vision of making that model-building more about the math, while building a highly visual data science platform from the ground up.

The company has been iterating on a solution over the last year with two core principles in mind: explorability and explainability, which involves interacting with the data and presenting it in a way that helps the user attain their goal faster than the current crop of model-building tools.

“It is about making the system reactive to what the user is doing, making it completely explorable, while making it possible for the developer to experiment with what’s happening in a in a way that is that is incredibly easy. To make it explainable, means being able to go back and forth with the data and the model, using the model to understand the phenomenon that you’re trying to capture in the data,” Sikka told TechCrunch.

He says the tool isn’t just aimed at data scientists, it’s about business users and the data scientists sitting down together and iterating together to get the answers they are seeking, whether it’s finding a way to reduce user churn or discover fraud. These models do not live in a data science vacuum. They all have a business purpose, and he believes the only way to be successful with AI in the enterprise is to have both business users and data scientists sitting together at the same table working with the software to solve a specific problem, while taking advantage of one another’s expertise.

For Sikka, this means refining the actual problem you are trying to solve. “AI is about problem solving, but before you do the problem solving, there is also a [challenge around] finding and articulating a business problem that is relevant to businesses and that has a value to the organization,” he said.

He is very clear, that he isn’t looking to replace humans, but instead wants to use AI to augment human intelligence to solve actual human problems. He points out that this product is not automated machine learning (AutoML), which he considers a deeply flawed idea. “We are not here to automate the jobs of data science practitioners. We are here to augment them,” he said.

As for that massive seed round, Sikka knew it would take a big investment to build a vision like this, and with his reputation and connections, he felt it would be better to get one big investment up front, and he could concentrate on building the product and the company. He says that he was fortunate enough to have investors who believe in the vision, even though as he says, no early business plan survives the test of reality. He didn’t name specific investors, only referring to friends and wealthy and famous people institutions. A company spokesperson reiterated they were not revealing a list of investors at this time.

For now, the company has a new product and plenty of money in the bank to get to profitability, which he states is his ultimate goal. Sikka could have taken a job running a large organization, but like many startup founders, he saw a problem, and he had an idea how to solve it. That was a challenge he couldn’t resist pursuing.

New Relic launches platform for developers to build custom apps

When Salesforce launched Force.com in 2007 as a place for developers to build applications on top of Salesforce, it was a pivotal moment for the concept of SaaS platforms. Since then, it’s been said that every enterprise SaaS company wants to be a platform play. Today, New Relic achieved that goal when it announced the New Relic One Observability Platform at the company’s FutureStack conference in New York City.

Company co-founder and CEO Lew Cirne explained that in order to be a platform, by definition, it is something that other people can build software on. “What we are shipping is a set of capabilities to enable our customers and partners to build their own observability applications on the very same platform that we’ve built our product,” Cirne told TechCrunch.

He sees these third-party developers building applications to enable additional innovations on top of the New Relic platform that perhaps New Relic’s engineers couldn’t because of time and resource constraints. “There are so many use cases for this data, far more than the engineers that we have at our company could ever do, but a community of people who can do this together can totally unlock the power of this data,” Cirne said.

Like many platform companies, New Relic found that as it expanded its own offering, it required a platform for its developers to access a common set of services to build these additional offerings, and as they built out this platform, it made it possible to open it up to external developers to access the same set of services as the New Relic engineering team.

“What we have is metrics, logs, events and traces coming from our customers’ digital software. So they have access to all that data in real time to build applications, measure the health of their digital business and build applications on top of that. Just as Force.com was the thing that really transformed Salesforce as a company into being a strategic vendor, we think the same thing will happen for us with what we’re offering,” he said.

As a proof point for the platform, the company is releasing a dozen open-source tools built on top of the New Relic platform today in conjunction with the announcement. One example is an application to help identify where companies could be over-spending on their AWS bills. “We’re actually finding 30-40% savings opportunities for them where they’re provisioning larger servers than they need for the workload. Based on the data that we’re analyzing, we’re recommending what the right size deployment should be,” Cirne said.

The New Relic One Observability Platform and the 12 free apps will be available starting today.

Quilt Data launches from stealth with free portal to access petabytes of public data

Quilt Data‘s founders, Kevin Moore and Aneesh Karve, have been hard at work for the last four years building a platform to search for data quickly across vast repositories on AWS S3 storage. The idea is to give data scientists a way to find data in S3 buckets, then package that data in forms that a business can use. Today, the company launched out of stealth with a free data search portal that not only proves what they can do, but also provides valuable access to 3.7 petabytes of public data across 23 S3 repositories.

The public data repository includes publicly available Amazon review data along with satellite images and other high-value public information. The product works like any search engine, where you enter a query, but instead of searching the web or an enterprise repository, it finds the results in S3 storage on AWS.

The results not only include the data you are looking for, it also includes all of the information around the data, such as Jupyter notebooks, the standard workspace that data scientists use to build machine learning models. Data scientists can then use this as the basis for building their own machine learning models.

The public data, which includes more than 10 billion objects, is a resource that data scientists should greatly appreciate it, but Quilt Data is offering access to this data out of more than pure altruism. It’s doing so because it wants to show what the platform is capable of, and in the process hopes to get companies to use the commercial version of the product.

Screen Shot 2019 09 16 at 2.31.53 PM

Quilt Data search results with data about the data found (Image: Quilt Data)

Customers can try Quilt Data for free or subscribe to the product in the Amazon Marketplace. The company charges a flat rate of $550 per month for each S3 bucket. It also offers an enterprise version with priority support, custom features and education and on-boarding for $999 per month for each S3 bucket.

The company was founded in 2015 and was a member of the Y Combinator Summer 2017 cohort. The company has received $4.2 million in seed money so far from Y Combinator, Vertex Ventures, Fuel Capital and Streamlined Ventures, along with other unnamed investors.

Salesforce is building an app to gauge a company’s sustainability progress

Salesforce has always tried to be a socially responsible company, encouraging employees to work in the community, giving 1% of its profits to different causes and building and productizing the 1-1-1 philanthropic model. The company now wants to help other organizations be more sustainable to reduce their carbon footprint, and today it announced it is working on a product to help.

Patrick Flynn, VP of sustainability at Salesforce, says that it sees sustainability as a key issue, and one that requires action right now. The question was how Salesforce could help. As a highly successful software company, it decided to put that particular set of skills to work on the problem.

“We’ve been thinking about how can Salesforce really take action in the face of climate change. Climate change is the biggest, most important and most complex challenge humans have ever faced, and we know right now, every individual, every company needs to step forward and do everything it can,” Flynn told TechCrunch.

And to that end, the company is developing the Salesforce Sustainability Cloud, to help track a company’s sustainability efforts. The tool should look familiar to Salesforce customers, but instead of tracking customers or sales, this tool tracks carbon emissions, renewable energy usage and how well a company is meeting its sustainability goals.

Dashboards

Image: Salesforce

The tool works with internal data and third-party data as needed, and is subject to both an internal audit by the Sustainability team and third-party organizations to be sure that Salesforce (and Sustainability Cloud customers) are meeting their goals.

Salesforce has been using this product internally to measure its own sustainability efforts, which Flynn leads. “We use the product to measure our footprint across all sorts of different aspects of our operations from data centers, public cloud, real estate — and we work with third-party providers everywhere we can to have them make their operations cleaner, and more powered by renewable energy and less carbon intensive,” he said. When there is carbon generated, the company uses carbon offsets to finance sustainability projects such as clean cookstoves or helping preserve the Amazon rainforest.

Flynn says increasingly the investor community is looking for proof that companies are building a real, verifiable sustainability program, and the Sustainability Cloud is an effort to provide that information both for Salesforce and for other companies that are in a similar position.

The product is in beta now and is expected to be ready next year. Flynn could not say how much they plan to charge for this service, but he said the goal of the product is positive social impact.

Hear Salesforce chairman, co-founder and CEO Marc Benioff discuss business as the greatest platform for change at Disrupt SF October 2-4. Get your passes to the biggest startup show around.