Yes, Slack is down. Update: Slack’s back

Update: It’s baaaaaack. Back to work, erm, slackers. Official word, per Slack:

We’re pleased to report that we have the all clear, and all functionality is now restored. Thanks so much for bearing with us in the meantime.

Are your co-workers ignoring you? Welcome to my world! In your case, however, that is probably because Slack is currently down (as of about 11AM EST). According to its status page, some workspaces are experiencing issues with messages sending and loading.

Slack outage notice

Slack outage notice

 

The outage follows a number of recent issues for the popular workplace chat service, include a big one that hit in late-June. Interestingly, the company just issued a major update to its underlying infrastructure. The refresh didn’t include any cosmetic changes to the service, but instead presented a large-scale push away from jQuery and other older technologies to a newer stack.

Update: Things appear to be on the upswing now. Here’s what’s been going on, per Slack:

Customers may be running into trouble accessing their Slack workspaces completely. We’re actively looking into this and apologize for the interruption to your day.

Some workspaces might be experiencing issues with messages sending, and slow performance across the board. Our team is on the case and we’ll report back once we have an update to share.

Adobe’s latest Customer Experience Platform updates take aim at data scientists

Adobe’s Customer Experience Platform provides a place to process all of the data that will eventually drive customer experience applications in the Adobe Experience Cloud. This involves bringing in vast amounts of transactional and interactional data being created across commerce platforms. This process is complex and involves IT, applications developers and data scientists.

Last fall, the company introduced a couple of tools in beta for the last group. Data scientists need familiar kinds of tools to work with the data as it streams into the platform in order to create meaningful models for the application developers to build upon. Today, it made two of those tools generally available — Query Service and Data Science Workspaces — which should go a long way toward helping data scientists feel comfortable working with data on this platform.

Ronell Hugh, group manager at Adobe Experience Platform, says these tools are about helping data scientists move beyond pure data management and getting into deriving more meaningful insights from it. “Data scientists were just bringing data in and trying to manage and organize it, and now we see that with Experience Platform, they are able to do that in a more seamless way, and can spend more time doing what they really want to do, which is deriving insights from the data to be actionable in the organization,” Hugh told TechCrunch.

Part of that is being able to do queries across the data sets they have brought into the platform. The newly released Query Service will enable data scientists and analysts to write queries to understand the data better and get specific answers based on the data faster.

“With Query Service in Adobe Experience Platform, analysts and data scientists can now poll all of their data sets stored in Experience Platform to answer specific cross-channel and cross-platform questions, faster than ever before. This includes behavioral data, as well as point-of-sale (POS), customer relationship management (CRM) and more,” the company wrote in a blog post announcing the new tool.

In addition, the company made the Data Science Workspace generally available. As the name implies, it provides a place for data scientists to work with the data and build models derived from it. The idea behind this tool is to use artificial intelligence to help automate some of the more mundane aspects of the data science job.

“Data scientists can take advantage of this new AI that fuels deeper data discovery by using Adobe Sensei pre-built models, bringing their existing models or creating custom models from scratch in Experience Platform,” the company wrote in the announcement blog post.

Today, it was the data scientists’ turn, but the platform is designed to help IT manage underlying infrastructure, whether in the cloud or on premises, and for application developers to take advantage of the data models and build customer experience applications on top of that. It’s a complex, yet symbiotic relationship, and Adobe is attempting to pull all of it together in a single platform.

The Exit: The acquisition charting Salesforce’s future

Before Tableau was the $15.7 billion key to Salesforce’s problems, it was a couple of founders arguing with a couple of venture capitalists over lunch about why its Series A valuation should be higher than $12 million pre-money.

Salesforce has generally been one to signify corporate strategy shifts through their acquisitions, so you can understand why the entire tech industry took notice when the cloud CRM giant announced its priciest acquisition ever last month.

The deal to acquire the Seattle-based data visualization powerhouse Tableau was substantial enough that Salesforce CEO Marc Benioff publicly announced it was turning Seattle into its second HQ. Tableau’s acquisition doesn’t just mean big things for Salesforce. With the deal taking place just days after Google announced it was paying $2.6 billion for Looker, the acquisition showcases just how intense the cloud wars are getting for the enterprise tech companies out to win it all.

The Exit is a new series at TechCrunch. It’s an exit interview of sorts with a VC who was in the right place at the right time but made the right call on an investment that paid off. [Have feedback? Shoot me an email at lucas@techcrunch.com]

Scott Sandell, a general partner at NEA (New Enterprise Associates) who has now been at the firm for 25 years, was one of those investors arguing with two of Tableau’s co-founders, Chris Stolte and Christian Chabot. Desperate to close the 2004 deal over their lunch meeting, he went on to agree to the Tableau founders’ demands of a higher $20 million valuation, though Sandell tells me it still feels like he got a pretty good deal.

NEA went on to invest further in subsequent rounds and went on to hold over 38% of the company at the time of its IPO in 2013 according to public financial docs.

I had a long chat with Sandell, who also invested in Salesforce, about the importance of the Tableau deal, his rise from associate to general partner at NEA, who he sees as the biggest challenger to Salesforce, and why he thinks scooter companies are “the worst business in the known universe.”

The interview has been edited for length and clarity. 


Lucas Matney: You’ve been at this investing thing for quite a while, but taking a trip down memory lane, how did you get into VC in the first place? 

Scott Sandell: The way I got into venture capital is a little bit of a circuitous route. I had an opportunity to get into venture capital coming out of Stanford Business School in 1992, but it wasn’t quite the right fit. And so I had an interest, but I didn’t have the right opportunity.

Microsoft acquires data privacy and governance service BlueTalon

Microsoft today announced that it has acquired BlueTalon, a data privacy and governance service that helps enterprises set policies for how their employees can access their data. The service then enforces those policies across most popular data environments and provides tools for auditing policies and access, too.

Neither Microsoft nor BlueTalon disclosed the financial details of the transaction. Ahead of today’s acquisition, BlueTalon had raised about $27.4 million, according to Crunchbase. Investors include Bloomberg Beta, Maverick Ventures, Signia Venture Partners and Stanford’s StartX fund.

BlueTalon Policy Engine How it works

“The IP and talent acquired through BlueTalon brings a unique expertise at the apex of big data, security and governance,” writes Rohan Kumar, Microsoft’s corporate VP for Azure Data. “This acquisition will enhance our ability to empower enterprises across industries to digitally transform while ensuring right use of data with centralized data governance at scale through Azure.”

Unsurprisingly, the BlueTalon team will become part of the Azure Data Governance group, where the team will work on enhancing Microsoft’s capabilities around data privacy and governance. Microsoft already offers access and governance control tools for Azure, of course. As virtually all businesses become more data-centric, though, the need for centralized access controls that work across systems is only going to increase and new data privacy laws aren’t making this process easier.

“As we began exploring partnership opportunities with various hyperscale cloud providers to better serve our customers, Microsoft deeply impressed us,” BlueTalon CEO Eric Tilenius, who has clearly read his share of “our incredible journey” blog posts, explains in today’s announcement. “The Azure Data team was uniquely thoughtful and visionary when it came to data governance. We found them to be the perfect fit for us in both mission and culture. So when Microsoft asked us to join forces, we jumped at the opportunity.”

Google teams up with VMware to bring more enterprises to its cloud

Google today announced a new partnership with VMware that will make it easier for enterprises to run their VMware workloads on Google Cloud. Specifically, Google Cloud will now support VMware Cloud Foundation, the company’s system for deploying and running hybrid clouds. The solution was developed by CloudSimple, not VMware or Google, and Google will offer first-line support, working together with CloudSimple.

While Google would surely love for all enterprises to move to containers and utilize its Anthos hybrid cloud service, most large companies currently use VMware. They may want to move those workloads to a public cloud, but they aren’t ready to give up a tool that has long worked for them. With this new capability, Google isn’t offering anything that is especially new or innovative, but that’s not what this is about. Instead, Google is simply giving enterprises fewer reasons to opt for a competitor without even taking its offerings into account.

“Customers have asked us to provide broad support for VMware, and now with Google Cloud VMware Solution by CloudSimple, our customers will be able to run VMware vSphere-based workloads in GCP,” the company notes in the announcement, which we got an early copy of but which for reasons unknown to us will only go live on the company’s blog tomorrow. “This brings customers a wide breadth of choices for how to run their VMware workloads in a hybrid deployment, from modern containerized applications with Anthos to VM-based applications with VMware in GCP.”

The new solution will offer support for the full VMware stack, including the likes of vCenter, vSAN and NSX-T.

“Our partnership with Google Cloud has always been about addressing customers’ needs, and we’re excited to extend the partnership to enable our mutual customers to run VMware workloads on VMware Cloud Foundation in Google Cloud Platform,” said Sanjay Poonen, chief operating officer, customer operations at VMware. “With VMware on Google Cloud Platform, customers will be able to leverage all of the familiarity and investment protection of VMware tools and training as they execute on their cloud strategies, and rapidly bring new services to market and operate them seamlessly and more securely across a hybrid cloud environment.”

While Google’s announcement highlights that the company has a long history of working with VMware, it’s interesting to note that at least the technical aspects of this partnership are more about CloudSimple than VMware. It’s also worth noting that VMware has long had a close relationship with Google’s cloud competitor AWS, and Microsoft Azure, too, offers tools for running VMware-based workloads on its cloud.

Monday.com raises $150M more, now at $1.9B valuation, for workplace collaboration tools

Workplace collaboration platforms have become a crucial cornerstone of the modern office: workers’ lives are guided by software and what we do on our computers, and collaboration tools provide a way for us to let each other know what we’re working on, and how we’re doing it, in a format that’s (at best) easy to use without too much distraction from the work itself.

Now, Monday.com, one of the faster growing of these platforms, is announcing a $150 million round of equity funding — a whopping raise that points both to its success so far, and the opportunity ahead for the wider collaboration space, specifically around better team communication and team management.

The Series D funding — led by Sapphire Ventures, with Hamilton Lane, HarbourVest Partners, ION Crossover Partners and Vintage Investment Partners also participating — is coming in at what reliable sources tell me is a valuation of $1.9 billion, or nearly four times Monday.com’s valuation when it last raised money a year ago.

The big bump is in part to the company’s rapid expansion: it now has 80,000 organizations as customers, up from a mere 35,000 a year ago, with the number of actual employees within those organizations numbering as high as 4,000 employees, or as little as two, spanning some 200 industry verticals, including a fair number of companies that are non-technical in their nature (but still rely on using software and computers to get their work done). The client list includes Carlsberg, Discovery Channel, Phillips, Hulu and WeWork and a number of Fortune 500 companies.

“We have built flexibility into the platform,” Roy Mann, the CEO who co-founded the company with Eran Zinman, which is one reason he believes why it’s found a lot of stickiness among the wider field of knowledge workers looking for products that work not unlike the apps that they use as average consumers.

All those figures are also helping to put Monday.com on track for an IPO in the near future, said Roy Mann, the CEO who co-founded the company with Eran Zinman.

“An IPO is something that we are considering for the future, he said in an interview. “We are just at 1% of our potential, and we’re in a position for huge growth.” In terms of when that might happen, he and Zinman would not specify a timeline, but Mann added that this potentially could be the last round before a public listing.

On the other hand, there are some big plans up ahead for the startup, including adding in a free usage tier (to date, the only free on Monday.com is a free trial, all usage tiers have been otherwise paid), expanding geographically and into more languages, and continuing to develop the integration and automation technology that underpins the product. The aim is to have 200 applications working with Monday.com by the end of this year.

While the company is already generating cash and it has just raised a significant round, in the current market, that has definitely not kept venture-backed startups from raising more. (Monday.com, which first started life as Dapulse in 2014, has raised $234.1 million to date.)

Monday.com’s rise and growth are coming at an interesting moment for productivity software. There have been software platforms on the market for years aimed at helping workers communicate with each other, as well as to better track how projects and other activity are progressing. Despite being a relatively late entrant, Slack, the now-public workplace chat platform, has arguably defined the space. (It has even entered the modern work lexicon, where people now Slack each other, as a verb.)

That speaks to the opportunity to build products even when it looks like the market is established, but also — potentially — competition. Mann and Zinman are clear to point out that they definitely do not see Slack as a rival, though. “We even use Slack ourselves in the office,” Zinman noted.

The closer rivals, they note, are the likes of Airtable (now valued at $1.1 billion) and Notion (which we’ve confirmed with the company was raising and has now officially closed a round of $10 million on an equally outsized valuation of $800 million), as well as the wider field of project management tools like Jira, Wrike and Asana — although as Mann playfully pointed out, all of those could also feasibly be integrated into Monday.com and they would work better…

The market is still so nascent for collaboration tools that even with this crowded field, Mann said he believes that there is room for everyone and the differentiations that each platform currently offers: Notion, he noted as an example, feels geared towards more personal workspace management, while Airtable is more about taking on spreadsheets.

Within that, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening, with low-chat noise and no need for technical knowledge to gain understanding.

“Monday.com is revolutionizing the workplace software market and we’re delighted to be partnering with Roy, Eran, and the rest of the team in their mission to transform the way people work,” said Rajeev Dham, managing partner at Sapphire Ventures, in a statement. “Monday.com delivers the quality and ease of use typically reserved for consumer products to the enterprise, which we think unlocks significant value for workers and organizations alike.”

No Jail Time for “WannaCry Hero”

Marcus Hutchins, the “accidental hero” who helped arrest the spread of the global WannaCry ransomware outbreak in 2017, will receive no jail time for his admitted role in authoring and selling malware that helped cyberthieves steal online bank account credentials from victims, a federal judge ruled Friday.

Marcus Hutchins, just after he was revealed as the security expert who stopped the WannaCry worm. Image: twitter.com/malwaretechblog

The British security enthusiast enjoyed instant fame after the U.K. media revealed he’d registered and sinkholed a domain name that researchers later understood served as a hidden “kill switch” inside WannaCry, a fast-spreading, highly destructive strain of ransomware which propagated through a Microsoft Windows exploit developed by and subsequently stolen from the U.S. National Security Agency.

In August 2017, FBI agents arrested then 23-year-old Hutchins on suspicion of authoring and spreading the “Kronos” banking trojan and a related malware tool called UPAS Kit. Hutchins was released shortly after his arrest, but ordered to remain in the United States pending trial.

Many in the security community leaped to his defense at the time, noting that the FBI’s case appeared flimsy and that Hutchins had worked tirelessly through his blog to expose cybercriminals and their malicious tools. Hundreds of people donated to his legal defense fund.

In September 2017, KrebsOnSecurity published research which strongly suggested Hutchins’ dozens of alter egos online had a fairly lengthy history of developing and selling various malware tools and services. In April 2019, Hutchins pleaded guilty to criminal charges of conspiracy and to making, selling or advertising illegal wiretapping devices.

At his sentencing hearing July 26, U.S. District Judge Joseph Peter Stadtmueller said Hutchins’ action in halting the spread of WannaCry was far more consequential than the two malware strains he admitted authoring, and sentenced him to time served plus one year of supervised release. 

Marcy Wheeler, an independent journalist who live-tweeted and blogged about the sentencing hearing last week, observed that prosecutors failed to show convincing evidence of specific financial losses tied to any banking trojan victims, virtually all of whom were overseas — particularly in Hutchins’ home in the U.K.

“When it comes to matter of loss or gain,” Wheeler wrote, quoting Judge Stadtmeuller. “the most striking is comparison between you passing Kronos and WannaCry, if one looks at loss & numbers of infections, over 8B throughout world w/WannaCry, and >120M in UK.”

“This case should never have been prosecuted in the first place,” Wheeler wrote. “And when Hutchins tried to challenge the details of the case — most notably the one largely ceded today, that the government really doesn’t have evidence that 10 computers were damaged by anything Hutchins did — the government doubled down and issued a superseding indictment that, because of the false statements charge, posed a real risk of conviction.”

Hutchins’ conviction means he will no longer be allowed to stay in or visit the United States, although Judge Stadtmeuller reportedly suggested Hutchins should seek a presidential pardon, which would enable him to return and work here.

“Incredibly thankful for the understanding and leniency of the judge, the wonderful character letter you all sent, and everyone who helped me through the past two years, both financially and emotionally,” Hutchins tweeted immediately after the sentencing. “Once t[h]ings settle down I plan to focus on educational blog posts and livestreams again.”

The Good, the Bad and the Ugly in Cybersecurity – Week 30

The Good

The NSA, which has something of a reputation for offensive security practices, is to launch a defensive division called the Cybersecurity Directorate on October 1st. Its mission will be to focus on protecting the US against foreign cyber threats and involve collaborating with other US government departments such as US Cyber Command, the FBI and Homeland Security. There’s also a stated promise that the new Directorate will share information “with our customers so they are equipped to defend against malicious cyber activity”. Wondering just who the NSA’s customers are? That’d be the Five Eyes partners and other government departments, including the President. It’ll be interesting to see if the new Directorate takes a similar approach to US Cyber Command and shares some of that intel with the public and the rest of the security industry.

image of nsa on twitter

However, don’t let the new emphasis on defense fool anyone into thinking the NSA are getting all warm and fluffy. After making the announcement, NSA director General Nakasone implicitly warned any potential foreign enemies that “The American public should rest assured that there will be consequences for taking the US on.”

More good news for the NSA this week as confirmation of news @VK_Intel first broke on this blog back on May 9th came in that their (ahem…the) Eternalblue toolkit was not in fact involved in the Baltimore ransomware incident. City of Baltimore Mayor Bernard C. “Jack” Young confirmed the ransomware attack they experienced (Robinhood ransomware) was not caused by BlueKeep nor Eternalblue

The Bad

Another day, another data breach…it’s not uncommon to hear of data breaches these days that leak millions of user records, so the estimated 5 million people affected by a breach of the Bulgarian tax office might not seem like big news until you factor in that Bulgaria’s total population is only around 7 million people. That pretty much means every tax paying adult in the country has been affected, and reports indicate the data is already circulating online. Things may get worse for the Bulgarian government, too. Since the nation is a member of the EU and enforces GDPR data laws, it may end up having to fine itself for breach of its own cyber security regulations. Leaking the personal data of your entire adult population seems to bring new meaning to the term “nation state hacking”.

The Internet of Things (Iot) has been in the news again this week, and that rarely bodes well for security. A Brazillian botnet of 400,000 infected IoT devices has been conducting a massive DDoS campaign over 13 days against an entertainment service provider. Meanwhile, ICANN and IBM have separately warned that the massive growth of IoT devices using DNS to locate remote services could put serious stress on DNS infrastructure and result in unintentional DDoS attacks. What might happen, for example, if hundreds of thousands of devices simultaneously run DNS lookups as they try to download an automatic software update? The reports also sound the alarm over the potential for cloud-connected IoT devices to serve as an infection vector to deliver malware to corporate cloud servers.

The Ugly

It had to happen sooner or later: someone’s dropped a working exploit for BlueKeep. No, we don’t mean the Chinese language slides that surfaced last week. US government contractor Immunity have developed a working exploit and included it in their penetration testing suite, Canvas. The move has divided researchers, with some arguing it’s best that defenders can test their networks knowing that there’s bound to be some actors that have already developed private exploits, and others suggesting that publishing a working exploit will unleash a “WannaCry” style storm. For the time being, Immunity’s exploit is closed source and only available to their customers. Watch this space!

Bugs! Nobody likes them and we all love to see them squashed, but if there’s one thing worse than a bug that you have to patch it’s a patch that introduces a showstopping bug. Some Apple Mac users still running macOS 10.13 High Sierra are reporting kernel panics when their Macs sleep after applying the latest security update from the Cupertino outfit. Apple have since removed the update from their software catalog, but that’s cold comfort for those that have followed security best practice to “update early, update often”.

image of mac kernel panic

Even after reverting the system via a snapshot, it appears the issue remains, which suggests the update may have patched the device firmware (technically, the culprit is suspected to be a patch to the T1/T2 chip and appears not to affect models without it). Nothing to be done except wait for Apple to release a fix.


Like this article? Follow us on LinkedIn, Twitter, YouTube or Facebook to see the content we post.

Read more about Cyber Security

David and Goliath: Approaching the ‘deal’

It is a simple question with a complex answer. How does a startup get from zero to execution when negotiating contracts with potential customers that are large enterprises? The 800-pound gorillas. Situations in which your negotiating leverage is limited (often severely so).

As a commercial contracts attorney, clients often ask me about the one right way to approach deals. Many are looking for a cheat sheet of universal terms they should push for in contracts. But there is no one answer.

Deals are not cookie-cutter, and neither are the contracts on which they are built. That said, a basic framework can help provide startups with some grounding to better think about negotiations with large enterprises. The idea is to avoid over-lawyering, and instead approach the discussion with a legally prudent yet deal-centric mindset.

There are generally six overarching considerations as you head into negotiations with large, enterprise organizations.

Emergence’s Jason Green joins TC Sessions: Enterprise this September

Picking winners from the herd of early-stage enterprise startups is challenging — so much competition, so many disruptive technologies, including mobile, cloud and AI. One investor who has consistently identified winners is Jason Green, founder and general partner at Emergence, and TechCrunch is very pleased to announce that he will join the investor panel at TC Sessions: Enterprise on September 5 at the Yerba Buena Center in San Francisco. He will join two other highly accomplished VCs, Maha Ibrahim, general partner at Canaan Partners and Rebecca Lynn, co-founder and general partner at Canvas Ventures. They will join TechCrunch’s Connie Loizos to discuss important trends in early-stage enterprise investments as well as the sectors and companies that have their attention. Green will also join us for the investor Q&A in a separate session.

Jason Green founded Emergence in 2003 with the aim of “looking around the corner, identifying themes and aiming to win big in the long run.” The firm has made 162 investments, led 64 rounds and seen 29 exits to date. Among the firm’s wins are Zoom, Box, Sage Intacct, ServiceMax, Box and SuccessFactors. Emergence has raised $1.4 billion over six funds.

Green is also the founding chairman of the Kauffman Fellow Program and a founding member of Endeavor. He serves on the boards of BetterWorks, Drishti, GroundTruth, Lotame, Replicon and SalesLoft.

Come hear from Green and these other amazing investors at TC Sessions: Enterprise by booking your tickets today — $249 early-bird tickets are still on sale for the next two weeks before prices go up by $100. Book your tickets here.

Startups, get noticed with a demo table at the conference. Demo tables come with four tickets to the show and prime exhibition space for you to showcase your latest enterprise technology to some of the most influential people in the business. Book your $2,000 demo table right here.