KrebsOnSecurity turns 13 years old today. That’s a crazy long time for an independent media outlet these days, but then again I’m bound to keep doing this as long as they keep letting me. Heck, I’ve been doing this so long I briefly forgot which birthday this was!

Thanks to your readership and support, I was able to spend more time in 2022 on some deep, meaty investigative stories — the really satisfying kind with the potential to affect positive change. Some of that work is highlighted in the 2022 Year in Review review below.

Until recently, I was fairly active on Twitter, regularly tweeting to more than 350,000 followers about important security news and stories here. For a variety of reasons, I will no longer be sharing these updates on Twitter. I seem to be doing most of that activity now on Mastodon, which appears to have absorbed most of the infosec refugees from Twitter, and in any case is proving to be a far more useful, civil and constructive place to post such things. I will also continue to post on LinkedIn about new stories in 2023.

Here’s a look at some of the more notable cybercrime stories from the past year, as covered by KrebsOnSecurity and elsewhere. Several strong themes emerged from 2022’s crop of breaches, including the targeting or impersonating of employees to gain access to internal company tools; multiple intrusions at the same victim company; and less-than-forthcoming statements from victim firms about what actually transpired.

JANUARY

You just knew 2022 was going to be The Year of Crypto Grift when two of the world’s most popular antivirus makers — Norton and Avira — kicked things off by installing cryptocurrency mining programs on customer computers. This bold about-face dumbfounded many longtime Norton users because antivirus firms had spent years broadly classifying all cryptomining programs as malware.

Suddenly, hundreds of millions of users — many of them old enough to have bought antivirus from Peter Norton himself back in the day — were being encouraged to start caring about and investing in crypto. Big Yellow and Avira weren’t the only established brands cashing in on crypto hype as a way to appeal to a broader audience: The venerable electronics retailer RadioShack wasted no time in announcing plans to launch a cryptocurrency exchange.

By the second week of January, Russia had amassed more than 100,000 troops along its southern border with Ukraine. The Kremlin breaks with all tradition and announces that — at the request of the United States — it has arrested 14 people suspected of working for REvil, one of the more ruthless and profitable Russian ransomware groups.

Security and Russia experts dismiss the low-level arrests as a kind of “ransomware diplomacy,” a signal to the United States that if it doesn’t enact severe sanctions against Russia for invading Ukraine, Russia will continue to cooperate on ransomware investigations.

The Jan. 19th story IRS Will Soon Require Selfies For Online Access goes immediately viral for pointing out something that apparently nobody has noticed on the U.S. Internal Revenue Service website for months: Anyone seeking to create an account to view their tax records online would soon be required to provide biometric data to a private company in Virginia — ID.me.

Facing a backlash from lawmakers and the public, the IRS soon reverses course, saying video selfies will be optional and that any biometric data collected will be destroyed after verification.

FEBRUARY

Super Bowl Sunday watchers are treated to no fewer than a half-dozen commercials for cryptocurrency investing. Matt Damon sells his soul to Crypto.com, telling viewers that “fortune favors the brave” — basically, “only cowards would fail to buy cryptocurrency at this point.” Meanwhile, Crypto.com is trying to put space between it and recent headlines that a breach led to $30 million being stolen from hundreds of customer accounts. A single bitcoin is trading at around $45,000.

Larry David, the comedian who brought us years of awkward hilarity with hits like Seinfeld and Curb Your Enthusiasm, plays the part of the “doofus, crypto skeptic” in a lengthy Super Bowl ad for FTX, a cryptocurrency exchange then valued at over $20 billion that is pitched as a “safe and easy way to get into crypto.” [Last month, FTX imploded and filed for bankruptcy; the company’s founder now faces civil and criminal charges from three different U.S. agencies].

On Feb. 24, Russia invades Ukraine, and fault lines quickly begin to appear in the cybercrime underground. Cybercriminal syndicates that previously straddled Russia and Ukraine with ease are forced to reevaluate many comrades who are suddenly working for The Other Side.

Many cybercriminals who operated with impunity from Russia and Ukraine prior to the war chose to flee those countries following the invasion, presenting international law enforcement agencies with rare opportunities to catch most-wanted cybercrooks. One of those is Mark Sokolovsky, a 26-year-old Ukrainian man who operated the popular “Raccoon” malware-as-a-service offering; Sokolovsky was busted in March after fleeing Ukraine’s mandatory military service orders.

Also nabbed on the lam is Vyacheslav “Tank” Penchukov, a senior Ukrainian member of a transnational cybercrime group that stole tens of millions of dollars over nearly a decade from countless hacked businesses. Penchukov was arrested after leaving Ukraine to meet up with his wife in Switzerland.

Tank, seen here performing as a DJ in Ukraine in an undated photo from social media.

Ransomware group Conti chimes in shortly after the invasion, vowing to attack anyone who tries to stand in Mother Russia’s way. Within hours of that declaration several years worth of internal chat logs stolen from Conti were leaked online. The candid employee conversations provide a rare glimpse into the challenges of running a sprawling criminal enterprise with more than 100 salaried employees. The records also reveal how Conti dealt with its own internal breaches and attacks from private security firms and foreign governments.

Faced with an increasing brain drain of smart people fleeing the country, Russia floats a new strategy to address a worsening shortage of qualified information technology experts: Forcing tech-savvy people within the nation’s prison population to perform low-cost IT work for domestic companies.

Chipmaker NVIDIA says a cyberattack led to theft of information on more than 71,000 employees. Credit for that intrusion is quickly claimed by LAPSUS$, a group of 14-18 year-old cyber hooligans mostly from the United Kingdom who specialized in low-tech but highly successful methods of breaking into companies: Targeting employees directly over their mobile phones.

LAPSUS$ soon employs these skills to successfully siphon source code and other data from some of the world’s biggest technology firms, including Microsoft, Okta, Samsung, T-Mobile and Uber, among many others.

MARCH

We learn that criminal hackers are compromising email accounts and websites for police departments worldwide, so that they can impersonate police and send legal requests to obtain sensitive customer data from mobile providers, ISPs and social media companies. That story prompts revelations that several companies — including Apple, Discord and Meta/Facebook — have complied with the fake requests, and draws the attention of Congress to the problem.

APRIL

It emerges that email marketing giant Mailchimp got hacked. The unknown intruders gained access to internal Mailchimp tools and customer data by social engineering employees at the company, and then started sending targeted phishing attacks to owners of Trezor hardware cryptocurrency wallets.

The FBI warns about a massive surge in victims from “pig butchering” scams, in which flirtatious strangers online lure people into investing in cryptocurrency scams. Investigative reports reveal pig butchering’s link to organized crime gangs in Asia that attract young job seekers with the promise of customer service jobs. Instead, those who show up at the appointed time and place are kidnapped, trafficked across the border into neighboring countries like Cambodia, and pressed into a life of indentured servitude scamming others online.

The now-defunct and always phony cryptocurrency trading platform xtb-market[.]com, which was fed by pig butchering scams.

MAY

KrebsOnSecurity reports that hackers who specialize in filing fake police requests for subscriber data gained access to a U.S. Drug Enforcement Administration (DEA) portal that taps into 16 different federal law enforcement databases.

The government of Costa Rica is forced to declare a state of emergency after a ransomware attack by Conti cripples government systems. Conti  publishes nearly 700 GB worth of government records after the country’s leaders decline to pay a $20 million ransom demand. Read more

Photo: BrandonKleinPhoto / Shutterstock.com

Two U.S. men have been charged with hacking into the Ring home security cameras of a dozen random people and then “swatting” them — falsely reporting a violent incident at the target’s address to trick local police into responding with force. Prosecutors say the duo used the compromised Ring devices to stream live video footage on social media of police raiding their targets’ homes, and to taunt authorities when they arrived.

Prosecutors in Los Angeles allege 20-year-old James Thomas Andrew McCarty, a.k.a. “Aspertaine,” of Charlotte, N.C., and Kya Christian Nelson, a.k.a. “ChumLul,” 22, of Racine, Wisc., conspired to hack into Yahoo email accounts belonging to victims in the United States. From there, the two allegedly would check how many of those Yahoo accounts were associated with Ring accounts, and then target people who used the same password for both accounts.

An indictment unsealed this week says that in the span of just one week in November 2020, McCarty and Nelson identified and swatted at least a dozen different victims across the country.

“The defendants then allegedly accessed without authorization the victims’ Ring devices and transmitted the audio and video from those devices on social media during the police response,” reads a statement from Martin Estrada, the U.S. Attorney for the Central District of California. “They also allegedly verbally taunted responding police officers and victims through the Ring devices during several of the incidents.”

James Thomas Andrew McCarty.

The indictment charges that McCarty continued his swatting spree in 2021 from his hometown in Kayenta, Ariz., where he called in bomb threats or phony hostage situations on more than two dozen occasions.

The Telegram and Discord aliases allegedly used by McCarty — “Aspertaine” and “Couch,” among others — correspond to an identity that was active in certain channels dedicated to SIM-swapping, a crime that involves stealing wireless phone numbers and hijacking the online financial and social media accounts tied to those numbers.

Aspertaine bragged on Discord that he’d amassed more than $330,000 in virtual currency. On Telegram, the Aspertaine/Couch alias frequented several popular SIM-swapping channels, where they initially were active as a “holder” — a low-level but key SIM-swapping group member who agrees to hold stolen cryptocurrency after an account takeover is completed. Aspertaine later claimed more direct involvement in individual SIM-swapping attacks.

In September, KrebsOnSecurity broke the news about a wide-ranging federal investigation into “violence-as-a-service” offerings on Telegram and other social media networks, wherein people can settle scores by hiring total strangers to carry out physical attacks such as brickings, shootings, and firebombings at a target’s address.

The story observed that SIM swappers were especially enamored of these “IRL” or “In Real Life” violence services, which they frequently used to target one another in response to disagreements over how stolen money should be divided amongst themselves. And a number of Aspertaine’s peers on these SIM-swapping channels claimed they’d been ripped off after Aspertaine took more than a fair share from them.

On April 30, 2022, a member of a popular SIM-swapping group on Telegram who was slighted by Aspertaine put out the word that he was looking for some physical violence to be visited on McCarty’s address in North Carolina. “Anyone live near here and wants to [do] a job for me,” the job ad with McCarty’s home address read. “Jobs range from $1k-$50k. Payment in BTC [bitcoin].” It’s unclear if anyone responded to that job offer.

In May 2021, KrebsOnSecurity published The Wages of Password ReUse: Your Money or Your Life, which noted that when normal computer users fall into the nasty habit of recycling passwords, the result is most often some type of financial loss. Whereas, when cybercriminals reuse passwords, it often costs them their freedom.

But perhaps that story should be updated, because it’s now clear that password reuse can also put you in mortal danger. Swatting attacks are dangerous, expensive hoaxes that sometimes end in tragedy.

In June 2021, an 18-year-old serial swatter from Tennessee was sentenced to five years in prison for his role in a fraudulent swatting attack that led to the death of a 60-year-old man.

In 2019, prosecutors handed down a 20-year sentence to Tyler Barriss, a then 26-year-old serial swatter from California who admitted making a phony emergency call to police in late 2017 that led to the shooting death of an innocent Kansas man.

McCarty was arrested last week, and charged with conspiracy to intentionally access computers without authorization. Prosecutors said Nelson is currently incarcerated in Kentucky in connection with unrelated investigation.

If convicted on the conspiracy charge, both defendants would face a statutory maximum penalty of five years in federal prison. The charge of intentionally accessing without authorization a computer carries a maximum possible sentence of five years. A conviction on the additional charge against Nelson — aggravated identity theft — carries a mandatory two-year consecutive sentence.

The U.S. Department of Justice (DOJ) today seized four-dozen domains that sold “booter” or “stresser” services — businesses that make it easy and cheap for even non-technical users to launch powerful Distributed Denial of Service (DDoS) attacks designed knock targets offline. The DOJ also charged six U.S. men with computer crimes related to their alleged ownership of the popular DDoS-for-hire services.

The booter service OrphicSecurityTeam[.]com was one of the 48 DDoS-for-hire domains seized by the Justice Department this week.

The DOJ said the 48 domains it seized helped paying customers launch millions of digital sieges capable of knocking Web sites and even entire network providers offline.

Booter services are advertised through a variety of methods, including Dark Web forums, chat platforms and even youtube.com. They accept payment via PayPal, Google Wallet, and/or cryptocurrencies, and subscriptions can range in price from just a few dollars to several hundred per month. The services are generally priced according to the volume of traffic to be hurled at the target, the duration of each attack, and the number of concurrent attacks allowed.

Prosecutors in Los Angeles say the booter sites supremesecurityteam[.]com and royalstresser[.]com were the brainchild of Jeremiah Sam Evans Miller, a.k.a. “John the Dev,” a 23-year-old from San Antonio, Texas. Miller was charged this week with conspiracy and violations of the Computer Fraud and Abuse Act (CFAA). The complaint against Miller alleges Royalstresser launched nearly 200,000 DDoS attacks between November 2021 and February 2022.

Defendant Angel Manuel Colon Jr., a.k.a Anonghost720 and Anonghost1337, is a 37-year-old from Belleview, Fla. Colon is suspected of running the booter service securityteam[.]io. He was also charged with conspiracy and CFAA violations. The feds say the SecurityTeam stresser service conducted 1.3 million attacks between 2018 and 2022, and attracted some 50,000 registered users.

Charged with conspiracy were Corey Anthony Palmer, 22, of Lauderhill, Fla, for his alleged ownership of booter[.]sx; and Shamar Shattock, 19, of Margate, Fla., for allegedly operating the booter service astrostress[.]com, which had more than 30,000 users and blasted out some 700,000 attacks.

Two other alleged booter site operators were charged in Alaska. John M. Dobbs, 32, of Honolulu, HI is charged with aiding and abetting violations of the CFAA related to the operation of IPStresser[.]com, which he allegedly ran for nearly 13 years until last month. During that time, IPstresser launched approximately 30 million DDoS attacks and garnered more than two million registered users.

Joshua Laing, 32, of Liverpool, NY, also was charged with CFAA infractions tied to his alleged ownership of the booter service TrueSecurityServices[.]io, which prosecutors say had 18,000 users and conducted over 1.2 million attacks between 2018 and 2022.

Purveyors of stressers and booters claim they are not responsible for how customers use their services, and that they aren’t breaking the law because — like most security tools — stresser services can be used for good or bad purposes. For example, all of the above-mentioned booter sites contained wordy “terms of use” agreements that required customers to agree they will only stress-test their own networks — and that they won’t use the service to attack others.

Dobbs, the alleged administrator of IPStresser, gave an interview to ZDNet France in 2015, in which he asserted that he was immune from liability because his clients all had to submit a digital signature attesting that they wouldn’t use the site for illegal purposes.

“Our terms of use are a legal document that protects us, among other things, from certain legal consequences,” Dobbs told ZDNet. “Most other sites are satisfied with a simple checkbox, but we ask for a digital signature in order to imply real consent from our customers.”

But the DOJ says these disclaimers usually ignore the fact that most booter services are heavily reliant on constantly scanning the Internet to commandeer misconfigured devices that are critical for maximizing the size and impact of DDoS attacks.

“None of these sites ever required the FBI to confirm that it owned, operated, or had any property right to the computer that the FBI attacked during its testing (as would be appropriate if the attacks were for a legitimate or authorized purpose),” reads an affidavit (PDF) filed by Elliott Peterson, a special agent in the FBI’s Anchorage field office.

“Analysis of data related to the FBI-initiated attacks revealed that the attacks launched by the SUBJECT DOMAINS involved the extensive misuse of third-party services,” Peterson continued. “All of the tested services offered ‘amplification’ attacks, where the attack traffic is amplified through unwitting third-party servers in order to increase the overall attack size, and to shift the financial burden of generating and transmitting all of that data away from the booter site administrator(s) and onto third parties.”

According to U.S. federal prosecutors, the use of booter and stresser services to conduct attacks is punishable under both wire fraud laws and the Computer Fraud and Abuse Act (18 U.S.C. § 1030), and may result in arrest and prosecution, the seizure of computers or other electronics, as well as prison sentences and a penalty or fine.

The charges unsealed today stemmed from investigations launched by the FBI’s field offices in Los Angeles and Alaska, which spent months purchasing and testing attack services offered by the booter sites.

A similar investigation initiating from the FBI’s Alaska field office in 2018 culminated in a takedown and arrest operation that targeted 15 DDoS-for-hire sites, as well as three booter store defendants who later pleaded guilty.

The Justice Department says its trying to impress upon people that even buying attacks from DDoS-for-hire services can land Internet users in legal jeopardy.

“Whether a criminal launches an attack independently or pays a skilled contractor to carry one out, the FBI will work with victims and use the considerable tools at our disposal to identify the person or group responsible,” said Donald Alway, the assistant director in charge of the FBI’s Los Angeles field office.

“Potential users and administrators should think twice before buying or selling these illegal services,” said Special Agent Antony Jung of the FBI Anchorage field office. “The FBI and our international law enforcement partners continue to intensify efforts in combatting DDoS attacks, which will have serious consequences for offenders.”

The United Kingdom, which has been battling its fair share of domestic booter bosses, in 2020 started running online ads aimed at young people who search the Web for booter services. And in Europe, prosecutors have even gone after booter customers.

In conjunction with today’s law enforcement action, the FBI and the Netherlands Police joined authorities in the U.K. in announcing they are now running targeted placement ads to steer those searching for booter services toward a website detailing the potential legal risks of hiring an online attack.

“The purpose of the ads is to deter potential cyber criminals searching for DDoS services in the United States and around the globe, as well as to educate the public on the illegality of DDoS activities,” the DOJ said in a press release.

Here is the full list of booter site domains seized (or in the process of being seized) by the DOJ:

api-sky[.]xyz
astrostress[.]com
blackstresser[.]net
booter[.]sx
booter[.]vip
bootyou[.]net
brrsecurity[.]org
buuter[.]cc
cyberstress[.]us
defconpro[.]net
dragonstresser[.]com
dreams-stresser[.]io
exotic-booter[.]com
freestresser[.]so
instant-stresser[.]com
ipstress[.]org
ipstress[.]vip
ipstresser[.]com
ipstresser[.]us
ipstresser[.]wtf
ipstresser[.]xyz
kraysec[.]com
mcstorm[.]io
nightmarestresser[.]com
orphicsecurityteam[.]com
ovhstresser[.]com
quantum-stresser[.]net
redstresser[.]cc
royalstresser[.]com
securityteam[.]io
shock-stresser[.]com
silentstress[.]net
stresser[.]app
stresser[.]best
stresser[.]gg
stresser[.]is
stresser[.]net/stresser[.]org
stresser[.]one
stresser[.]shop
stresser[.]so
stresser[.]top
stresserai[.]com
sunstresser[.]com
supremesecurityteam[.]com
truesecurityservices[.]io
vdos-s[.]co
zerostresser[.]com

Ransomware groups are constantly devising new methods for infecting victims and convincing them to pay up, but a couple of strategies tested recently seem especially devious. The first centers on targeting healthcare organizations that offer consultations over the Internet and sending them booby-trapped medical records for the “patient.” The other involves carefully editing email inboxes of public company executives to make it appear that some were involved in insider trading.

Alex Holden is founder of Hold Security, a Milwaukee-based cybersecurity firm. Holden’s team gained visibility into discussions among members of two different ransom groups: CLOP (a.k.a. “Cl0p” a.k.a. “TA505“), and a newer ransom group known as Venus.

Last month, the U.S. Department of Health and Human Services (HHS) warned that Venus ransomware attacks were targeting a number of U.S. healthcare organizations. First spotted in mid-August 2022, Venus is known for hacking into victims’ publicly-exposed Remote Desktop services to encrypt Windows devices.

Holden said the internal discussions among the Venus group members indicate this gang has no problem gaining access to victim organizations.

“The Venus group has problems getting paid,” Holden said. “They are targeting a lot of U.S. companies, but nobody wants to pay them.”

Which might explain why their latest scheme centers on trying to frame executives at public companies for insider trading charges. Venus indicated it recently had success with a method that involves carefully editing one or more email inbox files at a victim firm — to insert messages discussing plans to trade large volumes of the company’s stock based on non-public information.

“We imitate correspondence of the [CEO] with a certain insider who shares financial reports of his companies through which your victim allegedly trades in the stock market, which naturally is a criminal offense and — according to US federal laws [includes the possibility of up to] 20 years in prison,” one Venus member wrote to an underling.

“You need to create this file and inject into the machine(s) like this so that metadata would say that they were created on his computer,” they continued. “One of my clients did it, I don’t know how. In addition to pst, you need to decompose several files into different places, so that metadata says the files are native from a certain date and time rather than created yesterday on an unknown machine.”

Holden said it’s not easy to plant emails into an inbox, but it can be done with Microsoft Outlook .pst files, which the attackers may also have access to if they’d already compromised a victim network.

“It’s not going to be forensically solid, but that’s not what they care about,” he said. “It still has the potential to be a huge scandal — at least for a while — when a victim is being threatened with the publication or release of these records.”

The Venus ransom group’s extortion note. Image: Tripwire.com

Holden said the CLOP ransomware gang has a different problem of late: Not enough victims. The intercepted CLOP communication seen by KrebsOnSecurity shows the group bragged about twice having success infiltrating new victims in the healthcare industry by sending them infected files disguised as ultrasound images or other medical documents for a patient seeking a remote consultation.

The CLOP members said one tried-and-true method of infecting healthcare providers involved gathering healthcare insurance and payment data to use in submitting requests for a remote consultation on a patient who has cirrhosis of the liver.

“Basically, they’re counting on doctors or nurses reviewing the patient’s chart and scans just before the appointment,” Holden said. “They initially discussed going in with cardiovascular issues, but decided cirrhosis or fibrosis of the liver would be more likely to be diagnosable remotely from existing test results and scans.”

While CLOP as a money making collective is a fairly young organization, security experts say CLOP members hail from a group of Threat Actors (TA) known as “TA505,” which MITRE’s ATT&CK database says is a financially motivated cybercrime group that has been active since at least 2014. “This group is known for frequently changing malware and driving global trends in criminal malware distribution,” MITRE assessed.

In April, 2021, KrebsOnSecurity detailed how CLOP helped pioneer another innovation aimed at pushing more victims into paying an extortion demand: Emailing the ransomware victim’s customers and partners directly and warning that their data would be leaked to the dark web unless they can convince the victim firm to pay up.

Security firm Tripwire points out that the HHS advisory on Venus says multiple threat actor groups are likely distributing the Venus ransomware. Tripwire’s tips for all organizations on avoiding ransomware attacks include:

• Making secure offsite backups.
• Running up-to-date security solutions and ensuring that your computers are protected with the latest security patches against vulnerabilities.
• Using hard-to-crack unique passwords to protect sensitive data and accounts, as well as enabling multi-factor authentication.
• Encrypting sensitive data wherever possible.
• Continuously educating and informing staff about the risks and methods used by cybercriminals to launch attacks and steal data.

While the above tips are important and useful, one critical area of ransomware preparedness overlooked by too many organizations is the need to develop — and then periodically rehearse — a plan for how everyone in the organization should respond in the event of a ransomware or data ransom incident. Drilling this breach response plan is key because it helps expose weaknesses in those plans that could be exploited by the intruders.

As noted in last year’s story Don’t Wanna Pay Ransom Gangs? Test Your Backups, experts say the biggest reason ransomware targets and/or their insurance providers still pay when they already have reliable backups of their systems and data is that nobody at the victim organization bothered to test in advance how long this data restoration process might take.

“Suddenly the victim notices they have a couple of petabytes of data to restore over the Internet, and they realize that even with their fast connections it’s going to take three months to download all these backup files,” said Fabian Wosar, chief technology officer at Emsisoft. “A lot of IT teams never actually make even a back-of-the-napkin calculation of how long it would take them to restore from a data rate perspective.”

ConnectWise, which offers a self-hosted, remote desktop software application that is widely used by Managed Service Providers (MSPs), is warning about an unusually sophisticated phishing attack that can let attackers take remote control over user systems when recipients click the included link. The warning comes just weeks after the company quietly patched a vulnerability that makes it easier for phishers to launch these attacks.

A phishing attack targeting MSP customers using ConnectWise.

ConnectWise Control is extremely popular among MSPs that manage, protect and service large numbers of computers remotely for client organizations. Their product provides a dynamic software client and hosted server that connects two or more computers together, and provides temporary or persistent remote access to those client systems.

When a support technician wants to use it to remotely administer a computer, the ConnectWise website generates an executable file that is digitally signed by ConnectWise and downloadable by the client via a hyperlink.

When the remote user in need of assistance clicks the link, their computer is then directly connected to the computer of the remote administrator, who can then control the client’s computer as if they were seated in front of it.

While modern Microsoft Windows operating systems by default will ask users whether they want to run a downloaded executable file, many systems set up for remote administration by MSPs disable that user account control feature for this particular application.

In October, security researcher Ken Pyle alerted ConnectWise that their client executable file gets generated based on client-controlled parameters. Meaning, an attacker could craft a ConnectWise Control client download link that would bounce or proxy the remote connection from the MSP’s servers to a server that the attacker controls.

This is dangerous because many organizations that rely on MSPs to manage their computers often set up their networks so that only remote assistance connections coming from their MSP’s networks are allowed.

Using a free ConnectWise trial account, Pyle showed the company how easy it was to create a client executable that is cryptographically signed by ConnectWise and can bypass those network restrictions by bouncing the connection through an attacker’s ConnectWise Control server.

“You as the attacker have full control over the link’s parameters, and that link gets injected into an executable file that is downloaded by the client through an unauthenticated Web interface,” said Pyle, a partner and exploit developer at the security firm Cybir. “I can send this link to a victim, they will click this link, and their workstation will connect back to my instance via a link on your site.”

A composite of screenshots researcher Ken Pyle put together to illustrate the ScreenConnect vulnerability.

On Nov. 29, roughly the same time Pyle published a blog post about his findings, ConnectWise issued an advisory warning users to be on guard against a new round email phishing attempts that mimic legitimate email alerts the company sends when it detects unusual activity on a customer account.

“We are aware of a phishing campaign that mimics ConnectWise Control New Login Alert emails and has the potential to lead to unauthorized access to legitimate Control instances,” the company said.

ConnectWise said it released software updates last month that included new protections against the misdirection vulnerability that Pyle reported.  But the company said there is no reason to believe the phishers they warned about are exploiting any of the issues reported by Pyle.

“Our team quickly triaged the report and determined the risk to partners to be minimal,” said Patrick Beggs, ConnectWise’s chief information security officer. “Nevertheless, the mitigation was simple and presented no risk to partner experience, so we put it into the then-stable 22.8 build and the then-canary 22.9 build, which were released as part of our normal release processes. Due to the low severity of the issue, we didn’t (and don’t plan to) issue a security advisory or alert, since we reserve those notifications for serious security issues.”

Beggs said the phishing attacks that sparked their advisory stemmed from an instance that was not hosted by ConnectWise.

“So we can confirm they are unrelated,” he said. “Unfortunately, phishing attacks happen far too regularly across a variety of industries and products. The timing of our advisory and Mr. Pyle’s blog were coincidental. That said, we’re all for raising more awareness of the seriousness of phishing attacks and the general importance of staying alert and aware of potentially dangerous content.”

The ConnectWise advisory warned users that before clicking any link that appears to come from their service, users should validate the content includes “domains owned by trusted sources,” and “links to go to places you recognize.”

But Pyle said this advice is not terribly useful for customers targeted in his attack scenario because the phishers can send emails directly from ConnectWise, and the short link that gets presented to the user is a wildcard domain that ends in ConnectWise Control’s own domain name — screenconnect.com. What’s more, examining the exceedingly long link generated by ConnectWise’s systems offers few insights to the average user.

“It’s signed by ConnectWise and comes from them, and if you sign up for a free trial instance, you can email people invites directly from them,” Pyle said.

ConnectWise’s warnings come amid breach reports from another major provider of remote support technologies: GoTo disclosed on Nov. 30 that it is investigating a security incident involving “unusual activity within our development environment and third-party cloud storage services. The third-party cloud storage service is currently shared by both GoTo and its affiliate, the password manager service LastPass.

In its own advisory on the incident, LastPass said they believe the intruders leveraged information stolen during a previous intrusion in August 2022 to gain access to “certain elements of our customers’ information.”  However, LastPass maintains that its “customer passwords remain safely encrypted due to LastPass’s Zero Knowledge architecture.”

In short, that architecture means if you lose or forget your all-important master LastPass password — the one needed to unlock access to all of your other passwords stored with them — LastPass can’t help you with that, because they don’t store it. But that same architecture theoretically means that hackers who might break into LastPass’s networks can’t access that information either.

Update, 7:25 p.m. ET: Included statement from ConnectWise CISO.