Tag Archive for: IT

Airbud raises $4 million to add a voice interface to your website

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Amazon’s Alexa ushered in a new dawn of user interfaces, bringing voice into the mix as a viable option. Dozens of companies have sprouted because of this, not least of which being Airbud.io.

Airbud allows any company to add a voice interface to its website. The company just closed a $4 million round led by Hanaco Ventures, with participation from ERA and Spider Capital.

Airbud was co-founded by Israel Krush, Uri Valevski and Rom Cohen after the team saw the growth of voice interfaces and wondered how to capitalize on it.

By allowing companies to add voice/chat bot utility to their websites, Airbud hopes to increase retention of end-users on sites and give them easier access to the information they seek. Krush says that Airbud is focusing on websites that you have to be on, rather than the ones you want to be on.

That means Airbud clients are mostly in the healthcare space and travel space, helping end-users find a physician or book a flight using their voice.

Most importantly, Airbud operates on a plug and play system, meaning that clients don’t have to do the usual heavy lifting involved in creating a chat bot. Most of the time, folks who implement chatbots have to build a conversation tree. Airbud uses existing information scraped from the website, paired with an easy plug-and-play system for clients, to automatically build out a knowledge graph and have conversations with end-users.

Airbud charges based on the number of indexed pages and traffic to those pages.

The company plans to use the funding to increase the size of its team from seven to 15.

Ethyca raises $4.2M to simplify GDPR compliance

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GDPR, the European data privacy regulations, have been in effect for more than a year, but it’s still a challenge for companies to comply. Ethyca, a New York City startup, has created a solution from the ground up to help customers adhere to the regulations, and today it announced a $4.2 million investment led by IA Ventures and Founder Collective.

Table Management, Sinai Ventures, Cheddar founder Jon Steinberg and Moat co-founder Jonah Goodhart also participated.

At its heart, Ethyca is a data platform that helps companies discover sensitive data, then provides a mechanism for customers to see, edit or delete their data from the system. Finally, the solution enables companies to define who can see particular types of data across the organization to control access. All of these components are designed to help companies comply with GDPR regulations.

ethyca enterprise transaction log

Ethyca enterprise transaction log (Screenshot: Ethyca)

Company co-founder Cillian Kieran says that the automation component is key and should greatly reduce the complexity and cost associated with complying with GDPR rules. From his perspective, current solutions that involve either expensive consultants or solutions that require some manual intervention don’t get companies all the way there.

“These solutions don’t actually solve the issue from an infrastructure point of view. I think that’s the distinction. You can go and use the consultants, or you can use a control panel that tells you what you need to do. But ultimately, at some point you’re either going to have to build or deploy code that fixes some issues, or indeed manually manage or remediate those [issues]. Ethyca is designed for that and takes away those risks because it is managing privacy by design at the infrastructure level,” Kieran explained.

If you’re worried about the privacy of providing information like this to a third-party vendor, Kieran says that his company never actually sees the raw data. “We are a suite of tools that sits between business processes. We don’t capture raw data, We don’t see personal information. We find information based on unique identifiers,” he said.

The company has been around for more than a year, but has been spending its first year developing the solution. He sees this investment as validation of the problem his startup is trying to solve. “I think the investment represents the growing awareness fundamentally from both with the investor community, and also in the tech world, that data privacy as a regulatory constraint is real and will compound itself,” he said.

He also points out that GDPR is really just the tip of the privacy regulation iceberg, with laws in Australia, Brazil and Japan, as well as California and other states in the U.S. due to come online next year. He says his solution has been designed to deal with a variety of privacy frameworks beyond GDPR. If that’s so, his company could be in a good position moving forward.

WTF is GDPR?

CrunchMatch simplifies networking at TC Sessions: Enterprise 2019

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Get ready to experience world-class networking TechCrunch-style at TC Sessions: Enterprise 2019. On September 5, more than 1,000 of the top enterprise software minds and makers, movers and shakers will descend on San Francisco’s Yerba Buena Center for the Arts. It’s a day-long conference featuring distinguished speakers, panel discussions, demos and workshops.

It’s also a prime opportunity to connect and build relationships with enterprise software founders, technologists and investors. Make the most of that opportunity by using CrunchMatch, our free business match-making service.

The automated platform lets you find people based on specific mutual business criteria, goals and interests. It helps you sift through the noise and make the most of your valuable time. After all, connecting with the right people produces better results.

Here’s how CrunchMatch (powered by Brella) works. When CrunchMatch goes live — several weeks before the main event — we’ll email a sign-up link to all ticket holders. You’ll be able to access the platform and create a profile with your specific details — your role (technologist, founder, investor, etc.) and a description of the types of people you want to connect with at the event.

CrunchMatch works its algorithmic magic and suggests meetings, which you can then vet, approve and schedule or decline. It’s an efficient and productive way to network. Take a look at how CrunchMatch helped Yoolox increase distribution.

All that time-saving efficiency will free you up to enjoy more of the presentations and hear from speakers like the renowned founder, investor, AI expert and Stanford professor, Andrew Ng. You won’t want to miss his take on how AI will transform the enterprise world — like nothing else since the cloud and SaaS. And that’s just a taste of what you can expect.

If you haven’t already done so, buy your tickets now and save $100 before the prices go up on August 9. Early-bird tickets cost $249 and student tickets sell for $75. Buy 4+ tickets to get the group rate and save another 20%.

ROI tip: For every ticket you buy to TC Sessions: Enterprise, we’ll register you for a free Expo-only pass to TechCrunch Disrupt SF 2019.

We can’t wait to see you at TC Sessions: Enterprise 2019 in San Francisco on September 5. Join your community, explore the top enterprise trends and companies and make productive connections with the influential people who can help you reach your goals. Buy your ticket today.

Interested in sponsoring TC Sessions: Enterprise? Fill out this form and a member of our sales team will contact you.

Nearly a third of US households don’t have a broadband connection

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Over the past several years, many have suggested that broadband internet should be regarded as a public utility, like water or gas. Staying connected has become an essential part of nearly every facet of life, but according to a new report, high-speed connections may not be as prevalent here in the States as you may think.

In its new Rural America and Technology study, NPD notes that 31% of U.S. households don’t have broadband (25Mbps downloads and up) internet connections. The number works out to roughly 100 million per the report. That figure, unsurprisingly, is highly concentrated in rural areas — less than one-fifth of that population has a broadband connection.

While broadband was considered something of a luxury in the not so distant past, it’s grown into an increasingly essential aspect of modern existence, from work to health to entertainment. The concentration of access to the technology in urban versus rural areas has been a major aspect in what analysts have referred to as the “digital divide.” Rural areas make up nearly 97% of the total U.S. land.

On the upside, the report suggests that 5G could have a profound impact on those numbers. “The roll out of 5G will have a significant impact in rural America, disrupting the limited broadband carrier market and delivering broadband to many households that have not previously had access,” NPD’s Eddie Hold said in a statement released with the report. “This will inevitably provide an opportunity for manufacturers and retailers to reach new consumers with advanced devices.”

Given the speed and spottiness with which the technology has been rolled out thus far, however, coupled with the high prices of first-generation handsets, it will likely take several years before that comes to pass.

Alibaba to help Salesforce localize and sell in China

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Salesforce, the 20-year-old leader in customer relationship management (CRM) tools, is making a foray into Asia by working with one of the country’s largest tech firms, Alibaba.

Alibaba will be the exclusive provider of Salesforce to enterprise customers in mainland China, Hong Kong, Macau, and Taiwan, and Salesforce will become the exclusive enterprise CRM software suite sold by Alibaba, the companies announced on Thursday.

The Chinese internet has for years been dominated by consumer-facing services such as Tencent’s WeChat messenger and Alibaba’s Taobao marketplace, but enterprise software is starting to garner strong interest from businesses and investors. Workflow automation startup Laiye, for example, recently closed a $35 million funding round led by Cathay Innovation, a growth-stage fund that believes “enterprise software is about to grow rapidly” in China.

The partners have something to gain from each other. Alibaba does not have a Salesforce equivalent serving the raft of small-and-medium businesses selling through its e-commerce marketplaces or using its cloud computing services, so the alliance with the American cloud behemoth will fill that gap.

On the other hand, Salesforce will gain sales avenues in China through Alibaba, whose cloud infrastructure and data platform will help the American firm “offer localized solutions and better serve its multinational customers,” said Ken Shen, vice president of Alibaba Cloud Intelligence, in a statement.

“More and more of our multinational customers are asking us to support them wherever they do business around the world. That’s why today Salesforce announced a strategic partnership with Alibaba,” said Salesforce in a statement.

Overall, only about 10% of Salesforce revenues in the three months ended April 30 originated from Asia, compared to 20% from Europe and 70% from the Americas.

Besides gaining client acquisition channels, the tie-up also enables Salesforce to store its China-based data at Alibaba Cloud. China requires all overseas companies to work with a domestic firm in processing and storing data sourced from Chinese users.

“The partnership ensures that customers of Salesforce that have operations in the Greater China area will have exclusive access to a locally-hosted version of Salesforce from Alibaba Cloud, who understands local business, culture and regulations,” an Alibaba spokesperson told TechCrunch.

Cloud has been an important growth vertical at Alibaba and nabbing a heavyweight ally will only strengthen its foothold as China’s biggest cloud service provider. Salesforce made some headway in Asia last December when it set up a $100 million fund to invest in Japanese enterprise startups and the latest partnership with Alibaba will see the San Francisco-based firm actually go after customers in Asia.

Salesforce at 20 offers lessons for startup success

Revolut tweaks business accounts with new pricing structure

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Fintech startup Revolut announced changes to its business accounts this week. The good news is that if you were thinking about trying Revolut for your business needs, it’s now cheaper to get started. But there are some limits.

While Revolut is better known for its regular consumer accounts that let you receive, send and spend money all around the world, the company has been offering launched business accounts for a couple of years.

The main advantage of Revolut for Business is that you can hold multiple currencies. If you work with clients or suppliers in other countries, you can exchange money and send it to your partners directly from Revolut’s interface.

The company also lets you issue prepaid corporate cards and track expenses. Revolut for Business also has an API so you can automate payments and connect with third-party services, such as Xero, Slack and Zapier.

None of this is changing today. Revolut is mostly tweaking the pricing structure.

Previously, you had to pay £25 per month to access the service with a £100,000 top-up limit per month. Bigger companies had to pay more to raise that ceiling.

Now, Revolut is moving a bit more toward a software-as-a-service approach. Instead of making you pay more to receive and hold more money, you pay more as your team gets bigger and you use Revolut for Business more intensively.

The basic plan is free with two team members, five free local transfers per month and 0.4% in foreign exchange fees. If you want to add more team members or initiate more transfers, you pay some small fees.

If you were paying £25 before, you can now top up as much money as you want in your Revolut account, but there are some limits when it comes to team members (10), local transfers (100 per month) and international transfers (10 per month, interbank exchange rate up to £10,000).

Once again, going over the limits doesn’t necessarily mean that you need to change to a new plan. You’ll pay £0.20 per extra local transfer, £3 per extra international transfer, etc.

Here’s a full breakdown of the new plans:

Screen Shot 2019 07 24 at 7.35.45 PM

If you’re a freelancer, there’s now a free plan. You’ll pay 0.4% on foreign exchange and £3 per international transfer, but there’s no top-up limit anymore.

Similarly, the old £7 plan for freelancers has been replaced by a new £7 plan that removes the limit on inbound transfers but adds some limits on transfers.

It’s good news if you’re a small customer. But if you vastly exceed the transfer limit in one of the categories, you might pay more than before. With this change, the company wanted to make Revolut for Business more accessible instead of making small customers subsidize bigger customers with high entry pricing.

Existing customers can switch to a new plan starting today. Revolut plans to switch everyone to the new plans on October 1st, 2019.

Revolut for Business 2

Buy a demo table at TC Sessions: Enterprise 2019

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Early-stage enterprise startup founders listen up. That sound you hear is opportunity knocking. Answer the call, open the door and join us for TC Sessions: Enterprise on September 5 in San Francisco. Our day-long conference not only explores the promises and challenges of this $500 billion market, it also provides an opportunity for unparalleled exposure.

How’s that? Buy a Startup Demo Package and showcase your genius to more than 1,000 of the most influential enterprise founders, investors, movers and shakers. This event features the enterprise software world’s heaviest hitters. People like SAP CEO Bill McDermott; Aaron Levie, Box co-founder, chairman and CEO; and George Brady, executive VP in charge of technology operations at Capital One.

Demo tables are reserved for startups with less than $3 million, cost $2,000 and include four tickets to the event. We have a limited number of demo tables available, so don’t wait to introduce your startup to this very targeted audience.

The entire day is a full-on deep dive into the big challenges, hot topics and potential promise facing enterprise companies today. Forget the hype. TechCrunch editors will interview founders and leaders — established and emerging — on topics ranging from intelligent marketing automation and the cloud to machine learning and AI. You’ll hear from VCs about where they’re directing their enterprise investments.

Speaking of investors and hot topics, Jocelyn Goldfein, a managing director at Zetta Venture Partners, will join TechCrunch editors and other panelists for a discussion about the growing role of AI in enterprise software.

Check out our growing (and amazing, if we do say so ourselves) roster of speakers.

Our early-bird pricing is still in play, which means tickets cost $249 and students pay only $75. Plus, for every TC Sessions: Enterprise ticket you buy, we’ll register you for a complimentary Expo Only pass to TechCrunch Disrupt SF on October 2-4.

TC Sessions: Enterprise takes place September 5 at San Francisco’s Yerba Buena Center for the Arts. Buy a Startup Demo Package, open the door to opportunity and place your early-stage enterprise startup directly in the path of influential enterprise software founders, investors and technologists.

Looking for sponsorship opportunities? Contact our TechCrunch team to learn about the benefits associated with sponsoring TC Sessions: Enterprise 2019.

Google updates its speech tech for contact centers

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Last July, Google announced its Contact Center AI product for helping businesses get more value out of their contact centers. Contact Center AI uses a mix of Google’s machine learning-powered tools to help build virtual agents and help human agents as they do their job. Today, the company is launching several updates to this product that will, among other things, bring improved speech recognition features to the product.

As Google notes, its automated speech recognition service gets to very high accuracy rates, even on the kind of noisy phone lines that many customers use to complain about their latest unplanned online purchase. To improve these numbers, Google is now launching a feature called “Auto Speech Adaptation in Dialogflow,” (with Dialogflow being Google’s tool for building conversational experiences). With this, the speech recognition tools are able to take into account the context of the conversation and hence improve their accuracy by about 40%, according to Google.

Speech Recognition Accuracy

In addition, Google is launching a new phone model for understanding short utterances, which is now about 15% more accurate for U.S. English, as well as a number of other updates that improve transcription accuracy, make the training process easier and allow for endless audio streaming to the Cloud Speech-to-Text API, which previously had a five-minute limit.

If you want to, you also can now natively download MP3s of the audio (and then burn them to CDs, I guess).

dialogflow virtual agent.max 1100x1100

Slack speeds up its web and desktop client

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Slack is launching a major update to its web and desktop today that doesn’t introduce any new features or a new user interface. Instead, it’s almost a complete rebuild of the underlying technology that makes these two experiences work. Over the course of the last year or so, Slack worked on shifting the web and desktop clients (which essentially use the same codebase) to a modern stack and away from jQuery and other technologies it used when it first introduced these tools in 2012.

“We want people to be able to run Slack alongside anything else they’re using to get their job done and have that be easy, uncumbersome, delightful even. So we took a look at the environment we’re in,” Jaime DeLanghe, director of Product Management at Slack, told me. “I think the other thing to note is that the ecosystem for client-side development has just changed a lot in the past five years. There have been some major updates to JavaScript and new technologies like React and Redux to make it easier to build dynamic web applications. We also wanted to update our stack to fit in with the modern paradigm.”

02 Speed Slack desktop side by side

Over the course of the last few months, the team actually quietly rolled out a lot of the prep work for this move, though the full extent of the work is only going to become apparent once you update the client to the latest version, as it’s the new Electron app that will bring it all together.

Slack promises that this new version will use up to 50% less memory than before and that Slack will load 33% faster. Joining an incoming call will also be 10 times faster now.

A lot of these changes will be especially apparent to users who are part of multiple workspaces. That’s because, as DeLanghe stressed, the team designed the new architecture with the assumption that many users are now part of multiple workspaces. Those used to take up a lot of memory and CPU cycles when you switched between them, as each workspace used to get its own Electron process in the old app. 2019 07 21 1907

In the updated app, Slack went with React to build all of the UI components, and instead of waiting for all the data to load before displaying the UI, the new app now lazily loads data as it becomes available.

The result of this is an experience that also now allows you to at least read previously opened channels and conversations when you are offline.

04 Low connectivity Slack desktop side by side

What’s maybe even more important, though, is that Slack now has a modern client to build on, which should speed up feature development going forward. “I’m not going to over-promise,” DeLanghe said. “This removes one of the barriers that any company that’s scaling and building features at the same time has to think about. […] This makes that trade-off a little bit easier.”

The update will roll out to all users over the course of the next few weeks. That’s because this is a two-part change. You’ll need both the new desktop application and become eligible for the new version. Some of this is out of Slack’s hands, as your IT department may decide how it rolls out updates, for example.

03 Memory Slack desktop side by side

Serverless, Inc. expands free Framework to include monitoring and security

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Serverless development has largely been a lonely pursuit until recently, but Serverless, Inc. has been offering a free framework for intrepid programmers since 2015. At first, that involved development, deployment and testing, but today the company announced it is expanding into monitoring and security to make it an end-to-end tool — and it’s available for free.

Serverless computing isn’t actually server-free, but it’s a form of computing that provides a way to use only the computing resources you need to carry out a given function — and no more. When the process is complete, the resources effectively go away. That has the potential to be more cost-effective than having a server that’s always on, regardless of whether you’re using it or not. That requires a new way of thinking about how developers write code.

While serverless offers a compelling value proposition, up until Serverless, Inc. came along with some developer tooling, early adherents were pretty much stuck building their own tooling to develop, deploy and test their programs. Today’s announcement expands the earlier free Serverless, Inc. Framework to provide a more complete set of serverless developer tools.

Company founder and CEO Austen Collins says that he has been thinking a lot about what developers need to develop and deploy serverless programs, and talking to customers. He says that they really craved a more integrated approach to serverless development than has been available until now.

“What we’re trying to do is build this perfectly integrated solution for developers and developer teams because we want to enable them to innovate as much as possible and be as autonomous as possible,” Collins told TechCrunch. He says at the same time, he recognizes that operations need to connect to other tools, and the Serverless Framework provides hooks into other systems, as well.

Screenshot 2019 07 22 09.27.24

The new tooling includes an integrated environment, so that once you deploy, you can simply click an error or security event and drill down to a dashboard for more information about the issue. You can click for further detail to see the exact spot in the code where the issue occurred, which should make it easier to resolve more quickly.

While no tool is 100% comprehensive, and most large organizations, and even individual developers, will have a set of tools they prefer to use, this is an attempt to build a one-stop solution for serverless developers for the first time. That in itself is significant, as serverless moves beyond early adopters and begins to become more of a mainstream kind of programming and deployment option. People starting now probably won’t want to cobble together their own toolkits, and the Serverless, Inc. Framerwork gives them a good starting point.

Serverless, Inc. was founded by Collins in 2015 out of a need for serverless computing tooling. He has raised more than $13.5 million since inception.

Serverless and containers: Two great technologies that work better together