In December 2021, researchers discovered a new ransomware-as-a-service named ALPHV (a.k.a. “BlackCat“), considered to be the first professional cybercrime group to create and use a ransomware strain written in the Rust programming language. In this post, we’ll explore some of the clues left behind by a developer who was reputedly hired to code the ransomware variant.

Image: Varonis.

According to an analysis released this week by Varonis, ALPHV is actively recruiting operators from several ransomware organizations — including REvil, BlackMatter and DarkSide — and is offering affiliates up to 90 percent of any ransom paid by a victim organization.

“The group’s leak site, active since early December 2021, has named over twenty victim organizations as of late January 2022, though the total number of victims, including those that have paid a ransom to avoid exposure, is likely greater,” Varonis’s Jason Hill wrote.

One concern about more malware shifting to Rust is that it is considered a much more secure programming language compared to C and C++, writes Catalin Cimpanu for The Record. The upshot? Security defenders are constantly looking for coding weaknesses in many ransomware strains, and if more start moving to Rust it could become more difficult to find those soft spots.

Researchers at Recorded Future say they believe the ALPHV/BlackCat author was previously involved with the infamous REvil ransomware cartel in some capacity. Earlier this month the Russian government announced that at the United States’ request it arrested 14 individuals in Russia thought to be REvil operators.

Still, REvil rolls on despite these actions, according to Paul Roberts at ReversingLabs. “The recent arrests have NOT led to a noticeable change in detections of REvil malicious files,” Roberts wrote. “In fact, detections of files and other software modules associated with the REvil ransomware increased modestly in the week following the arrests by Russia’s FSB intelligence service.”

Meanwhile, the U.S. State Department has a standing $10 million reward for information leading to the identification or location of any individuals holding key leadership positions in REvil.

WHO IS BINRS?

A confidential source recently had a private conversation with a support representative who fields questions and inquiries on several cybercrime forums on behalf of a large and popular ransomware affiliate program. The affiliate rep confirmed that a coder for ALPHV was known by the handle “Binrs” on multiple Russian-language forums.

On the cybercrime forum RAMP, the user Binrs says they are a Rust developer who’s been coding for 6 years. “My stack is Rust, nodejs, php, golang,” Binrs said in an introductory post, in which they claim to be fluent in English. Binrs then signs the post with their identification number for ToX, a peer-to-peer instant messaging service.

That same ToX ID was claimed by a user called “smiseo” on the Russian forum BHF, in which smiseo advertises “clipper” malware written in Rust that swaps in the attacker’s bitcoin address when the victim copies a cryptocurrency address to their computer’s temporary clipboard.

The nickname “YBCat” advertised that same ToX ID on Carder[.]uk, where this user claimed ownership over the Telegram account @CookieDays, and said they could be hired to do software and bot development “of any level of complexity.” YBCat mostly sold “installs,” offering paying customers to ability to load malware of their choice on thousands of hacked computers simultaneously.

There is also an active user named Binrs on the Russian crime forum wwh-club[.]co who says they’re a Rust coder who can be reached at the @CookieDays Telegram account.

On the Russian forum Lolzteam, a member with the username “DuckerMan” uses the @CookieDays Telegram account in his signature. In one thread, DuckerMan promotes an affiliate program called CookieDays that lets people make money by getting others to install cryptomining programs that are infected with malware. In another thread, DuckerMan is selling a different clipboard hijacking program called Chloe Clipper.

The CookieDays moneymaking program.

According to threat intelligence firm Flashpoint, the Telegram user DuckerMan employed another alias — Sergey Duck. These accounts were most active in the Telegram channels “Bank Accounts Selling,” “Malware developers community,” and “Raidforums,” a popular English-language cybercrime forum.

I AM DUCKERMAN

The GitHub account for a Sergey DuckerMan lists dozens of code repositories this user has posted online over the years. The majority of these projects were written in Rust, and the rest in PHP, Golang and Nodejs — the same coding languages specified by Binrs on RAMP. The Sergey DuckerMan GitHub account also says it is associated with the “DuckerMan” account on Telegram.

Sergey DuckerMan’s GitHub profile.

Sergey DuckerMan has left many accolades for other programmers on GitHub — 460 to be exact. In June 2020, for example, DuckerMan gave a star to a proof-of-concept ransomware strain written in Rust.

Sergey DuckerMan’s Github profile says their social media account at Vkontakte (Russian version of Facebook/Meta) is vk.com/duckermanit. That profile is restricted to friends-only, but states that it belongs to a Sergey Pechnikov from Shuya, Russia.

A look at the Duckermanit VKontakte profile in Archive.org shows that until recently it bore a different name: Sergey Kryakov. The current profile image on the Pechnikov account shows a young man standing closely next to a young woman.

KrebsOnSecurity reached out to Pechnikov in transliterated Russian via the instant message feature built into VKontakte.

“I’ve heard about ALPHV,” Pechnikov replied in English. “It sounds really cool and I’m glad that Rust becomes more and more popular, even in malware sphere. But I don’t have any connections with ransomware at all.”

I began explaining the clues that led to his VK account, and how a key cybercriminal actor in the ransomware space had confirmed that Binrs was a core developer for the ALPHV ransomware.

“Binrs isn’t even a programmer,” Pechnikov interjected. “He/she can’t be a DuckerMan. I am DuckerMan.”

BK: Right. Well, according to Flashpoint, the Telegram user DuckerMan also used the alias Sergey Duck.

Sergey: Yep, that’s me.

BK: So you can see already how I arrived at your profile?

Sergey: Yep, you’re a really good investigator.

BK: I noticed this profile used to have a different name attached to it. A ‘Sergey Kryakov.’

Sergey: It was my old surname. But I hated it so much I changed it.

BK: What did you mean Binrs isn’t even a programmer?

Sergey: I haven’t found any [of] his accounts on sites like GitHub/stack overflow. I’m not sure, does binrs sell Rust Clipper?

BK: So you know his work! I take it that despite all of this, you maintain you are not involved in coding malware?

Sergey: Well, no, but I have some “connections” with these guys. Speaking about Binrs, I’ve been researching his personality since October too.

BK: Interesting. What made you want to research his personality? Also, please help me understand what you mean by “connections.”

Sergey: I think he is actually a group of some people. I’ve written him on telegram from different accounts, and his way of speaking is different. Maybe some of them somehow tied with ALPHV. But on forums (I’ve checked only XSS and Exploit) his ways of speaking are the same.

BK: …..

Sergey: I don’t know how to explain this. By the way, binrs now is really silent, I think he’s lying low. Well, this is all I know.

No doubt he is. I enjoyed speaking with Sergey, but I also had difficulty believing most of what he said. Also, I was bothered that Sergey hadn’t exactly disputed the logic behind the clues that led to his VK account. In fact, he’d stated several times that he was impressed with the investigation.

In many previous Breadcrumbs stories, it is common at this point for the interviewee to claim they were being set up or framed. But Sergey never even floated the idea.

I asked Sergey what might explain all these connections if he wasn’t somehow involved in coding malicious software. His answer, our final exchange, was again equivocal.

“Well, all I have is code on my github,” he replied. “So it can be used [by] anyone, but I don’t think my projects suit for malwares.”

Up for the “Most Meta Cybercrime Offering” award this year is Accountz Club, a new cybercrime store that sells access to purloined accounts at services built for cybercriminals, including shops peddling stolen payment cards and identities, spamming tools, email and phone bombing services, and those selling authentication cookies for a slew of popular websites.

Criminals ripping off other crooks is a constant theme in the cybercrime underworld; Accountz Club’s slogan  — “the best autoshop for your favorite shops’ accounts” — just normalizes this activity by making logins stolen from users of various cybercrime shops for sale at a fraction of their account balances.

The site says it sells “cracked” accounts, or those that used passwords which could be easily guessed or enumerated by automated tools. All of the credentials being sold by Accountz provide access to services that in turn sell access to stolen information or hijacked property, as in the case of “bot shops” that resell access to infected computers.

One example is Genesis Market, where customers can search for stolen credentials and authentication cookies from a broad range of popular online destinations. Genesis even offers a custom-made web browser where you can load authentication cookies from botted PCs and waltz right into the account without having to enter a username or password or mess with multi-factor authentication.

Accountz is currently selling four different Genesis logins for about 40-50 percent of their unspent balances. Genesis mostly gets its inventory of botted computers and stolen logins from resellers who specialize in deploying infostealer malware via email and booby-trapped websites. Likewise, it appears Accountz also derives much of its stock from a handful of resellers, who presumably are the same ones doing the cybercrime service account cracking.

The Genesis bot shop.

In essence, Accountz customers are paying for illicit access to cybercrime services that sell access to compromised resources that can be abused for cybercrime. That’s seriously meta.

Accountz says its inventory is low right now but that it expects to offer a great deal more stock in the coming days. I don’t doubt that’s true, and it’s somewhat remarkable that services like this aren’t more common: From reporting my “Breadcrumbs” series on prominent cybercrime actors, it’s clear that a great many cybercriminals will use the same username and password across multiple services online.

What’s more, relatively few cybercrime shops online offer their users any sort of multi-factor authentication. That’s probably because so few customers supply their real contact information when they sign up. As a result, it is often far easier for customers to simply create a new account than it is to regain control over a hacked one, or to change a forgotten password. On top of that, most shops have only rudimentary tools for blocking automated login attempts and password cracking activity.

It will be interesting to see whether any of the cybercrime shops most heavily represented in the logins for sale at Accountz start to push back. After all, draining customer account balances and locking out users is likely to increase customer support costs for these shops, lower customer satisfaction, and perhaps even damage their reputations on the crime forums where they peddle their wares.

Oh, the horror.

The Russian government said today it arrested 14 people accused of working for “REvil,” a particularly aggressive ransomware group that has extorted hundreds of millions of dollars from victim organizations. The Russian Federal Security Service (FSB) said the actions were taken in response to a request from U.S. officials, but many experts believe the crackdown is part of an effort to reduce tensions over Russian President Vladimir Putin’s decision to station 100,000 troops along the nation’s border with Ukraine.

The FSB headquarters at Lubyanka Square, Moscow. Image: Wikipedia.

The FSB said it arrested 14 REvil ransomware members, and searched more than two dozen addresses in Moscow, St. Petersburg, Leningrad and Lipetsk. As part of the raids, the FSB seized more than $600,000 US dollars, 426 million rubles (~$USD 5.5 million), 500,000 euros, and 20 “premium cars” purchased with funds obtained from cybercrime.

“The search activities were based on the appeal of the US authorities, who reported on the leader of the criminal community and his involvement in encroaching on the information resources of foreign high-tech companies by introducing malicious software, encrypting information and extorting money for its decryption,” the FSB said. “Representatives of the US competent authorities have been informed about the results of the operation.”

The FSB did not release the names of any of the individuals arrested, although a report from the Russian news agency TASS mentions two defendants: Roman Gennadyevich Muromsky, and Andrey Sergeevich Bessonov. Russian media outlet RIA Novosti released video footage from some of the raids:

REvil is widely thought to be a reincarnation of GandCrab, a Russian-language ransomware affiliate program that bragged of stealing more than $2 billion when it closed up shop in the summer of 2019. For roughly the next two years, REvil’s “Happy Blog” would churn out press releases naming and shaming dozens of new victims each week. A February 2021 analysis from researchers at IBM found the REvil gang earned more than $120 million in 2020 alone.

But all that changed last summer, when REvil associates working with another ransomware group — DarkSide — attacked Colonial Pipeline, causing fuel shortages and price spikes across the United States. Just months later, a multi-country law enforcement operation allowed investigators to hack into the REvil gang’s operations and force the group offline.

In November 2021, Europol announced it arrested seven REvil affliates who collectively made more than $230 million worth of ransom demands since 2019. At the same time, U.S. authorities unsealed two indictments against a pair of accused REvil cybercriminals, which referred to the men as “REvil Affiliate #22” and “REvil Affiliate #23.”

It is clear that U.S. authorities have known for some time the real names of REvil’s top captains and moneymakers. Last fall, President Biden told Putin that he expects Russia to act when the United States shares information on specific Russians involved in ransomware activity.

So why now? Russia has amassed approximately 100,000 troops along its southern border with Ukraine, and diplomatic efforts to defuse the situation have reportedly broken down. The Washington Post and other media outlets today report that the Biden administration has accused Moscow of sending saboteurs into Eastern Ukraine to stage an incident that could give Putin a pretext for ordering an invasion.

“The most interesting thing about these arrests is the timing,” said Kevin Breen, director of threat research at Immersive Labs. “For years, Russian Government policy on cybercriminals has been less than proactive to say the least. With Russia and the US currently at the diplomatic table, these arrests are likely part of a far wider, multi-layered, political negotiation.”

President Biden has warned that Russia can expect severe sanctions should it choose to invade Ukraine. But Putin in turn has said such sanctions could cause a complete break in diplomatic relations between the two countries.

Dmitri Alperovitch, co-founder of and former chief technology officer for the security firm CrowdStrike, called the REvil arrests in Russia “ransomware diplomacy.”

“This is Russian ransomware diplomacy,” Alperovitch said on Twitter. “It is a signal to the United States — if you don’t enact severe sanctions against us for invasion of Ukraine, we will continue to cooperate with you on ransomware investigations.”

The REvil arrests were announced as many government websites in Ukraine were defaced by hackers with an ominous message warning Ukrainians that their personal data was being uploaded to the Internet. “Be afraid and expect the worst,” the message warned.

Experts say there is good reason for Ukraine to be afraid. Ukraine has long been used as the testing grounds for Russian offensive hacking capabilities. State-backed Russian hackers have been blamed for the Dec. 23, 2015 cyberattack on Ukraine’s power grid that left 230,000 customers shivering in the dark.

The warning left behind on Ukrainian government websites that were defaced in the last 24 hours. The same statement is written in Ukrainian, Russian and Polish.

Russia also has been suspected of releasing NotPetya, a large-scale cyberattack initially aimed at Ukrainian businesses that ended up creating an extremely disruptive and expensive global malware outbreak.

Although there has been no clear attribution of these latest attacks to Russia, there is reason to suspect Russia’s hand, said David Salvo, deputy director of The Alliance for Securing Democracy.

“These are tried and true Russian tactics. Russia used cyber operations and information operations in the run-up to its invasion of Georgia in 2008. It has long waged massive cyberattacks against Ukrainian infrastructure, as well as information operations targeting Ukrainian soldiers and Ukrainian citizens. And it is completely unsurprising that it would use these tactics now when it is clear Moscow is looking for any pretext to invade Ukraine again and cast blame on the West in its typical cynical fashion.”

In a great many ransomware attacks, the criminals who pillage the victim’s network are not the same crooks who gained the initial access to the victim organization. More commonly, the infected PC or stolen VPN credentials the gang used to break in were purchased from a cybercriminal middleman known as an initial access broker. This post examines some of the clues left behind by “Wazawaka,” the hacker handle chosen by a major access broker in the Russian-speaking cybercrime scene.

Wazawaka has been a highly active member of multiple cybercrime forums over the past decade, but his favorite is the Russian-language community Exploit. Wazawaka spent his early days on Exploit and other forums selling distributed denial-of-service (DDoS) attacks that could knock websites offline for about USD $80 a day. But in more recent years, Wazawaka has focused on peddling access to organizations and to databases stolen from hacked companies.

“Come, rob, and get dough!,” reads a thread started by Wazawaka on Exploit in March 2020, in which he sold access to a Chinese company with more than $10 billion in annual revenues. “Show them who is boss.”

According to their posts on Exploit, Wazawaka has worked with at least two different ransomware affiliate programs, including LockBit. Wazawaka said LockBit had paid him roughly $500,000 in commissions for the six months leading up to September 2020.

Wazawaka also said he’d teamed up with DarkSide, the ransomware affiliate group responsible for the six-day outage at Colonial Pipeline last year that caused nationwide fuel shortages and price spikes. The U.S. Department of State has since offered a $5 million reward for information leading to the arrest and conviction of any DarkSide affiliates.

Wazawaka seems to have adopted the uniquely communitarian view that when organizations being held for ransom decline to cooperate or pay up, any data stolen from the victim should be published on the Russian cybercrime forums for all to plunder — not privately sold to the highest bidder. In thread after thread on the crime forum XSS, Wazawaka’s alias “Uhodiransomwar” can be seen posting download links to databases from companies that have refused to negotiate after five days.

“The only and the main principle of ransomware is: the information that you steal should never be sold,” Uhodiransomwar wrote in August 2020. “The community needs to receive it absolutely free of charge if the ransom isn’t paid by the side that this information is stolen from.”

Wazawaka hasn’t always been so friendly to other cybercrooks. Over the past ten years, his contact information has been used to register numerous phishing domains intended to siphon credentials from people trying to transact on various dark web marketplaces. In 2018, Wazawaka registered a slew of domains spoofing the real domain for the Hydra dark web market. In 2014, Wazawaka confided to another crime forum member via private message that he made good money stealing accounts from drug dealers on these marketplaces.

“I used to steal their QIWI accounts with up to $500k in them,” Wazawaka recalled. “A dealer would never go to the cops and tell them he was selling stuff online and someone stole his money.”

WHO IS WAZAWAKA?

Wazawaka used multiple email addresses and nicknames on several Russian crime forums, but data collected by cybersecurity firm Constella Intelligence show that Wazawaka’s alter egos always used one of three fairly unique passwords: 2k3x8x57, 2k3X8X57, and 00virtual.

Those three passwords were used by one or all of Wazawaka’s email addresses on the crime forums over the years, including wazawaka@yandex.ru, mixseo@mail.ru, mixseo@yandex.ru, mixfb@yandex.ru.

That last email address was used almost a decade ago to register a Vkontakte (Russian version of Facebook) account under the name Mikhail “Mix” Matveev. The phone number tied to that Vkontakte account — 7617467845 — was assigned by the Russian telephony provider MegaFon to a resident in Khakassia, situated in the southwestern part of Eastern Siberia.

DomainTools.com [an advertiser on this site] reports mixfb@yandex.ru was used to register three domains between 2008 and 2010: ddosis.ru, best-stalker.com, and cs-arena.org. That last domain was originally registered in 2009 to a Mikhail P. Matveyev, in Abakan, Khakassia.

Mikhail Matveev is not the most unusual name in Russia, but other clues help narrow things down quite a bit. For example, early in his postings to Exploit, Wazawaka can be seen telling members that he can be contacted via the ICQ instant message account 902228.

An Internet search for Wazawaka’s ICQ number brings up a 2009 account for a Wazawaka on a now defunct discussion forum about Kopyovo-a, a town of roughly 4,400 souls in the Russian republic of Khakassia:

MIKHAIL’S MIX

Also around 2009, someone using the nickname Wazawaka and the 902228 ICQ address started posting to Russian social media networks trying to convince locals to frequent the website “fureha.ru,” which was billed as another website catering to residents of Khakassia.

According to the Russian domain watcher 1stat.ru, fureha.ru was registered in January 2009 to the email address mix@devilart.net and the phone number +79617467845, which is the same number tied to the Mikhail “Mix” Matveev Vkontakte account.

DomainTools.com says the mix@devilart.net address was used to register two domains: one called badamania[.]ru, and a defunct porn site called tvporka[.]ru. The phone number tied to that porn site registration back in 2010 was 79235810401, also issued by MegaFon in Khakassia.

A search in Skype for that number shows that it was associated more than a decade ago with the username “matveevatanya1.” It was registered to a now 29-year-old Tatayana Matveeva Deryabina, whose Vkontakte profile says she currently resides in Krasnoyarsk, the largest city that is closest to Abakan and Abaza.

It seems likely that Tatayana is a relative of Mikhail Matveev, perhaps even his sister. Neither responded to requests for comment. In 2009, a Mikhail Matveev from Abaza, Khakassia registered the username Wazawaka on weblancer.net, a freelance job exchange for Russian IT professionals. The Weblancer account says Wazawaka is currently 33 years old.

In March 2019, Wazawaka explained a lengthy absence on Exploit by saying he’d fathered a child. “I will answer everyone in a week or two,” the crime actor wrote. “Became a dad — went on vacation for a couple of weeks.”

One of the many email addresses Wazawaka used was devdelphi@yandex.ru, which is tied to a more recent but since-deleted Vkontakte account for a Mikhail Matveev and used the password 2k3X8X57. As per usual, I put together a mind map showing the connections referenced in this story:

A rough mind map of the connections mentioned in this story.

Analysts with cyber intelligence firm Flashpoint say Wazawaka’s postings on various Russian crime forums show he is proficient in many specializations, including botnet operations, keylogger malware, spam botnets, credential harvesting, Google Analytics manipulation, selling databases for spam operations, and launching DDoS attacks.

Flashpoint says it is likely Wazawaka/Mix/M1x has shared cybercriminal identities and accounts with multiple other forum members, most of whom appear to have been partners in his DDoS-for-hire business a decade ago. For example, Flashpoint points to an Antichat forum thread from 2009 where members said M1x worked on his DDoS service with a hacker by the nickname “Vedd,” who was reputedly also a resident of Abakan.

STAY  TRUE, & MOTHER RUSSIA WILL HELP YOU

All of this is academic, of course, provided Mr. Wazawaka chooses to a) never leave Russia and b) avoid cybercrime activities that target Russian citizens. In a January 2021 thread on Exploit regarding the arrest of an affiliate for the NetWalker ransomware program and its subsequent demise, Wazawaka seems already resigned those limitations.

“Don’t shit where you live, travel local, and don’t go abroad,” Wazawaka said of his own personal mantra.

Which might explain why Wazawaka is so lackadaisical about hiding and protecting his cybercriminal identities: Incredibly, Wazawaka’s alter ego on the forum XSS — Uhodiransomware — still uses the same password on the forum that he used for his Vkontakte account 10 years ago. Lucky for him, XSS also demands a one-time code from his mobile authentication app.

The second step of logging into Wazawaka’s account on XSS (Uhodiransomwar).

Wazawaka said NetWalker’s closure was the result of its administrator (a.k.a. “Bugatti”) getting greedy, and then he proceeds to preach about the need to periodically re-brand one’s cybercriminal identity.

“I’ve had some business with Bugatti,” Wazawaka said. “The guy got too rich and began recruiting Americans as affiliate partners. What happened now is the result. That’s okay, though. I wish Bugatti to do some rebranding and start from the beginning As for the servers that were seized, they should’ve hosted their admin panels in Russia to avoid getting their servers seized by INTERPOL, the FBI, or whatever.”

“Mother Russia will help you,” Wazawaka concluded. “Love your country, and you will always get away with everything.”

If you liked this post, you may also enjoy Who Is the Network Access Broker “Babam”?

Norton 360, one of the most popular antivirus products on the market today, has installed a cryptocurrency mining program on its customers’ computers. Norton’s parent firm says the cloud-based service that activates the program and allows customers to profit from the scheme — in which the company keeps 15 percent of any currencies mined — is “opt-in,” meaning users have to agree to enable it. But many Norton users complain the mining program is difficult to remove, and reactions from longtime customers have ranged from unease and disbelief to, “Dude, where’s my crypto?”

Norton 360 is owned by Tempe, Ariz.-based NortonLifeLock Inc. In 2017, the identity theft protection company LifeLock was acquired by Symantec Corp., which was renamed to NortonLifeLock in 2019 (LifeLock is now included in the Norton 360 service).

According to the FAQ posted on its site, “Norton Crypto” will mine Ethereum (ETH) cryptocurrency while the customer’s computer is idle. The FAQ also says Norton Crypto will only run on systems that meet certain hardware and software requirements (such as an NVIDIA graphics card with at least 6 GB of memory).

“Norton creates a secure digital Ethereum wallet for each user,” the FAQ reads. “The key to the wallet is encrypted and stored securely in the cloud. Only you have access to the wallet.”

NortonLifeLock began offering the mining service in July 2021, but the program gained broader attention on Jan. 4 when Boing Boing co-editor Cory Doctorow tweeted that NortonCrypto would run by default for Norton 360 users.

NortonLifeLock says Norton Crypto is an opt-in feature only and is not enabled without user permission.

“If users have turned on Norton Crypto but no longer wish to use the feature, it can be disabled by temporarily shutting off ‘tamper protection’ (which allows users to modify the Norton installation) and deleting NCrypt.exe from your computer,” NortonLifeLock said in a written statement. However, many users have reported difficulty removing the mining program.

From reading user posts on the Norton Crypto community forum, it seems some longtime Norton customers were horrified at the prospect of their antivirus product installing coin-mining software, regardless of whether the mining service was turned off by default.

“How on Earth could anyone at Norton think that adding crypto mining within a security product would be a good thing?,” reads a Dec. 28 thread titled “Absolutely furious.”

“Norton should be DETECTING and killing off crypto mining hijacking, not installing their own,” the post reads. “The product people need firing. What’s the next ‘bright idea’? Norton Botnet? ‘ And I was just about to re-install Norton 360 too, but this has literally has caused me to no longer trust Norton and their direction.”

It’s an open question whether Norton Crypto users can expect to see much profit from participating in this scheme, at least in the short run. Mining cryptocurrencies basically involves using your computer’s spare resources to help validate financial transactions of other crypto users. Crypto mining causes one’s computer to draw more power, which can increase one’s overall electricity costs.

“Norton is pretty much amplifying energy consumption worldwide, costing their customers more in electricity use than the customer makes on the mining, yet allowing Norton to make a ton of profit,” tweeted security researcher Chris Vickery. “It’s disgusting, gross, and brand-suicide.”

Then there’s the matter of getting paid. Norton Crypto lets users withdraw their earnings to an account at cryptocurrency platform CoinBase, but as Norton Crypto’s FAQ rightly points out, there are coin mining fees as well as transaction costs to transfer Ethereum.

“The coin mining fee is currently 15% of the crypto allocated to the miner,” the FAQ explains. “Transfers of cryptocurrencies may result in transaction fees (also known as “gas” fees) paid to the users of the cryptocurrency blockchain network who process the transaction. In addition, if you choose to exchange crypto for another currency, you may be required to pay fees to an exchange facilitating the transaction. Transaction fees fluctuate due to cryptocurrency market conditions and other factors. These fees are not set by Norton.”

Which might explain why so many Norton Crypto users have taken to the community’s online forum to complain they were having trouble withdrawing their earnings. Those gas fees are the same regardless of the amount of crypto being moved, so the system simply blocks withdrawals if the amount requested can’t cover the transfer fees.

I guess what bothers me most about Norton Crypto is that it will be introducing millions of perhaps less savvy Internet users to the world of cryptocurrency, which comes with its own set of unique security and privacy challenges that require users to “level up” their personal security practices in fairly significant ways.

Several of my elder family members and closest friends are longtime Norton users who renew their subscription year after year (despite my reminding them that it’s way cheaper just to purchase it again each year as a new user). None of them are particularly interested in or experts at securing their computers and digital lives, and the thought of them opening CoinBase accounts and navigating that space is terrifying.

Big Yellow is not the only brand that’s cashing in on investor fervor over cryptocurrencies and hoping to appeal to a broader (or maybe just older) audience: The venerable electronics retailer RadioShack, which relaunched in 2020 as an online-focused brand, now says it plans to chart a future as a cryptocurrency exchange.

“RadioShack’s argument is basically that as a very old brand, it’s primed to sell old CEOs on cryptocurrency,” writes Adi Robertson for The Verge.

“Too many [cryptocurrency companies] focused on speculation and not enough on making the ‘old-school’ customer feel comfortable,” the company’s website states, claiming that the average “decision-making” corporate CEO is 68 years old. “The older generation simply doesn’t trust the new-fangled ideas of the Bitcoin youth.”