MyPayrollHR, a now defunct cloud-based payroll processing firm based in upstate New York, abruptly ceased operations this past week after stiffing employees at thousands of companies. The ongoing debacle, which allegedly involves malfeasance on the part of the payroll company’s CEO, resulted in countless people having money drained from their bank accounts and has left nearly $35 million worth of payroll and tax payments in legal limbo.

Unlike many stories here about cloud service providers being extorted by hackers for ransomware payouts, this snafu appears to have been something of an inside job. Nevertheless, it is a story worth telling, in part because much of the media coverage of this incident so far has been somewhat disjointed, but also because it should serve as a warning to other payroll providers about how quickly and massively things can go wrong when a trusted partner unexpectedly turns rogue.

Clifton Park, NY-based MyPayrollHR — a subsidiary of ValueWise Corp. — disclosed last week in a rather unceremonious message to some 4,000 clients that it would be shutting its virtual doors and that companies which relied upon it to process payroll payments should kindly look elsewhere for such services going forward.

This communique came after employees at companies that depend on MyPayrollHR to receive direct deposits of their bi-weekly payroll payments discovered their bank accounts were instead debited for the amounts they would normally expect to accrue in a given pay period.

To make matters worse, many of those employees found their accounts had been dinged for two payroll periods — a month’s worth of wages — leaving their bank accounts dangerously in the red.

The remainder of this post is a deep-dive into what we know so far about what transpired, and how such an occurrence might be prevented in the future for other payroll processing firms.

A $26 MILLION TEXT FILE

To understand what’s at stake here requires a basic primer on how most of us get paid, which is a surprisingly convoluted process. In a typical scenario, our employer works with at least one third party company to make sure that on every other Friday what we’re owed gets deposited into our bank account.

The company that handled that process for MyPayrollHR is a California firm called Cachet Financial Services. Every other week for more than 12 years, MyPayrollHR has submitted a file to Cachet that told it which employee accounts at which banks should be credited and by how much.

According to interviews with Cachet, the way the process worked ran something like this: MyPayrollHR would send a digital file documenting deposits made by each of these client companies which laid out the amounts owed to each clients’ employees. In turn, those funds from MyPayrollHR client firms then would be deposited into a settlement or holding account maintained by Cachet.

From there, Cachet would take those sums and disburse them into the bank accounts of people whose employers used MyPayrollHR to manage their bi-weekly payroll payments.

But according to Cachet, something odd happened with the instructions file MyPayrollHR submitted on the afternoon of Wednesday, Sept. 4 that had never before transpired: MyPayrollHR requested that all of its clients’ payroll dollars be sent not to Cachet’s holding account but instead to an account at Pioneer Savings Bank that was operated and controlled by MyPayrollHR.

The total amount of this mass payroll deposit was approximately $26 million. Wendy Slavkin, general counsel for Cachet, told KrebsOnSecurity that her client then inquired with Pioneer Savings about the wayward deposit and was told MyPayrollHR’s bank account had been frozen.

Nevertheless, the payroll file submitted by MyPayrollHR instructed financial institutions for its various clients to pull $26 million from Cachet’s holding account — even though the usual deposits from MyPayrollHR’s client banks had not been made.

REVERSING THE REVERSAL

In response, Cachet submitted a request to reverse that transaction. But according to Slavkin, that initial reversal request was improperly formatted, and so Cachet soon after submitted a correctly coded reversal request.

Financial institutions are supposed to ignore or reject payment instructions that don’t comport with precise formatting required by the National Automated Clearinghouse Association (NACHA), the not-for-profit organization that provides the backbone for the electronic movement of money in the United States. But Slavkin said a number of financial institutions ended up processing both reversal requests, meaning a fair number of employees at companies that use MyPayrollHR suddenly saw a month’s worth of payroll payments withdrawn from their bank accounts.

Dan L’Abbe, CEO of the San Francisco-based consultancy Granite Solutions Groupe, said the mix-up has been massively disruptive for his 250 employees.

“This caused a lot of chaos for employers, but employees were the ones really affected,” L’Abbe said. “This is all very unusual because we don’t even have the ability to take money out of our employee accounts.”

Slavkin said Cachet managed to reach the CEO of MyPayrollHR — Michael T. Mann — via phone on the evening of Sept. 4, and that Mann said he would would call back in a few minutes. According to Slavkin, Mann never returned the call. Not long after that, MyPayrollHR told clients that it was going out of business and that they should find someone else to handle their payroll.

In short order, many people hit by one or both payroll reversals took to Twitter and Facebook to vent their anger and bewilderment at Cachet and at MyPayrollHR. But Slavkin said Cachet ultimately decided to cancel the previous payment reversals, leaving Cachet on the hook for $26 million.

“What we have since done is reached out to 100+ receiving banks to have them reject both reversals,” Slavkin said. “So most — if not all — employees affected by this will in the next day or two have all their money back.”

THE VANISHING MANN

Cachet has since been in touch with the FBI and with federal prosecutors in New York, and Slavkin said both are now investigating MyPayrollHR and its CEO. On Monday, New York Governor Andrew Cuomo called on the state’s Department of Financial Services to investigate the company’s “sudden and disturbing shutdown.”

A tweet sent Sept. 11 by the FBI’s Albany field office.

The $26 million hit against Cachet wasn’t the only fraud apparently perpetrated by MyPayrollHR and/or its parent firm: According to Slavkin, the now defunct New York company also stiffed National Payment Corporation (NatPay) — the Florida-based firm which handles tax withholdings for MyPayrollHR clients — to the tune of more than $9 million.

In a statement provided to KrebsOnSecurity, NatPay said it was alerted late last week that the bank accounts of MyPayrollHR and one of its affiliated companies were frozen, and that the notification came after payment files were processed.

“NatPay was provided information that MyPayrollHR and Cloud Payroll may have been the victims of fraud committed by their holding company ValueWise, whose CEO and owner is Michael Mann,” NatPay said. “NatPay immediately put in place steps to manage the orderly process of recovering funds [and] has more than sufficient insurance to cover actions of attempted or real fraud.”

Requests for comment from different executives at both MyPayrollHR and its parent firm ValueWise Corp. went unanswered, and the latter’s Web site is now offline. Several erstwhile MyPayrollHR employees reached via LinkedIn said none of them had seen or heard from Mr. Mann in days.

Meanwhile, Granite Solutions Groupe CEO L’Abbe said some of his employees have seen their bank accounts credited back the money that was taken, while others are still waiting for those reversals to come through.

“It varies widely,” L’Abbe said. “Every bank processes differently, and everyone’s relationship with the bank is different. Others have absolutely no money right now and are having a helluva time with their bank believing this is all the result of fraud. Things are starting to settle down now, but a lot of employees are still in limbo with their bank.”

For its part, Cachet Financial says it will be looking at solutions to better detect when and if instructions from clients for funding its settlement accounts suddenly change.

“Our system is excellent at protecting against outside hackers,” Slavkin said. “But when it comes to something like this it takes everyone by complete surprise.”

Many spam trends are cyclical: Spammers tend to switch tactics when one method of hijacking your time and attention stops working. But periodically they circle back to old tricks, and few spam trends are as perennial as calendar spam, in which invitations to click on dodgy links show up unbidden in your digital calendar application from Apple, Google and Microsoft. Here’s a brief primer on what you can do about it.

Image: Reddit

Over the past few weeks, a good number of readers have written in to say they feared their calendar app or email account was hacked after noticing a spammy event had been added to their calendars.

The truth is, all that a spammer needs to add an unwelcome appointment to your calendar is the email address tied to your calendar account. That’s because the calendar applications from Apple, Google and Microsoft are set by default to accept calendar invites from anyone.

Calendar invites from spammers run the gamut from ads for porn or pharmacy sites, to claims of an unexpected financial windfall or “free” items of value, to outright phishing attacks and malware lures. The important thing is that you don’t click on any links embedded in these appointments. And resist the temptation to respond to such invitations by selecting “yes,” “no,” or “maybe,” as doing so may only serve to guarantee you more calendar spam.

Fortunately, the are a few simple steps you can take that should help minimize this nuisance. To stop events from being automatically added to your Google calendar:

-Open the Calendar application, and click the gear icon to get to the Calendar Settings page.
-Under “Event Settings,” change the default setting to “No, only show invitations to which I have responded.”

To prevent events from automatically being added to your Microsoft Outlook calendar, click the gear icon in the upper right corner of Outlook to open the settings menu, and then scroll down and select “View all Outlook settings.” From there:

-Click “Calendar,” then “Events from email.”
-Change the default setting for each type of reservation settings to “Only show event summaries in email.”

For Apple calendar users, log in to your iCloud.com account, and select Calendar.

-Click the gear icon in the lower left corner of the Calendar application, and select “Preferences.”
-Click the “Advanced” tab at the top of the box that appears.
-Change the default setting to “Email to [your email here].”

Making these changes will mean that any events your email provider previously added to your calendar automatically by scanning your inbox for certain types of messages from common events — such as making hotel, dining, plane or train reservations, or paying recurring bills — may no longer be added for you. Spammy calendar invitations may still show up via email; in the event they do, make sure to mark the missives as spam.

Have you experienced a spike in calendar spam of late? Or maybe you have another suggestion for blocking it? If so, sound off in the comments below.

Federal prosecutors in California have filed criminal charges against four employees of Adconion Direct, an email advertising firm, alleging they unlawfully hijacked vast swaths of Internet addresses and used them in large-scale spam campaigns. KrebsOnSecurity has learned that the charges are likely just the opening salvo in a much larger, ongoing federal investigation into the company’s commercial email practices.

Prior to its acquisition, Adconion offered digital advertising solutions to some of the world’s biggest companies, including Adidas, AT&T, Fidelity, Honda, Kohl’s and T-Mobile. Amobee, the Redwood City, Calif. online ad firm that acquired Adconion in 2014, bills itself as the world’s leading independent advertising platform. The CEO of Amobee is Kim Perell, formerly CEO of Adconion.

In October 2018, prosecutors in the Southern District of California named four Adconion employees — Jacob Bychak, Mark Manoogian, Petr Pacas, and Mohammed Abdul Qayyum —  in a ten-count indictment on charges of conspiracy, wire fraud, and electronic mail fraud. All four men have pleaded not guilty to the charges, which stem from a grand jury indictment handed down in June 2017.

‘COMPANY A’

The indictment and other court filings in this case refer to the employer of the four men only as “Company A.” However, LinkedIn profiles under the names of three of the accused show they each work(ed) for Adconion and/or Amobee.

Mark Manoogian is an attorney whose LinkedIn profile states that he is director of legal and business affairs at Amobee, and formerly was senior business development manager at Adconion Direct; Bychak is listed as director of operations at Adconion Direct; Quayyum’s LinkedIn page lists him as manager of technical operations at Adconion. A statement of facts filed by the government indicates Petr Pacas was at one point director of operations at Company A (Adconion).

According to the indictment, between December 2010 and September 2014 the defendants engaged in a conspiracy to identify or pay to identify blocks of Internet Protocol (IP) addresses that were registered to others but which were otherwise inactive.

The government alleges the men sent forged letters to an Internet hosting firm claiming they had been authorized by the registrants of the inactive IP addresses to use that space for their own purposes.

“Members of the conspiracy would use the fraudulently acquired IP addresses to send commercial email (‘spam’) messages,” the government charged.

HOSTING IN THE WIND

Prosecutors say the accused were able to spam from the purloined IP address blocks after tricking the owner of Hostwinds, an Oklahoma-based Internet hosting firm, into routing the fraudulently obtained IP addresses on their behalf.

Hostwinds owner Peter Holden was the subject of a 2015 KrebsOnSecurity story titled, “Like Cutting Off a Limb to Save the Body,” which described how he’d initially built a lucrative business catering mainly to spammers, only to later have a change of heart and aggressively work to keep spammers off of his network.

That a case of such potential import for the digital marketing industry has escaped any media attention for so long is unusual but not surprising given what’s at stake for the companies involved and for the government’s ongoing investigations.

Adconion’s parent Amobee manages ad campaigns for some of the world’s top brands, and has every reason not to call attention to charges that some of its key employees may have been involved in criminal activity.

Meanwhile, prosecutors are busy following up on evidence supplied by several cooperating witnesses in this and a related grand jury investigation, including a confidential informant who received information from an Adconion employee about the company’s internal operations.

THE BIGGER PICTURE

According to a memo jointly filed by the defendants, “this case spun off from a larger ongoing investigation into the commercial email practices of Company A.” Ironically, this memo appears to be the only one of several dozen documents related to the indictment that mentions Adconion by name (albeit only in a series of footnote references).

Prosecutors allege the four men bought hijacked IP address blocks from another man tied to this case who was charged separately. This individual, Daniel Dye, has a history of working with others to hijack IP addresses for use by spammers.

For many years, Dye was a system administrator for Optinrealbig, a Colorado company that relentlessly pimped all manner of junk email, from mortgage leads and adult-related services to counterfeit products and Viagra.

Optinrealbig’s CEO was the spam king Scott Richter, who later changed the name of the company to Media Breakaway after being successfully sued for spamming by AOL, Microsoft, MySpace, and the New York Attorney General Office, among others. In 2008, this author penned a column for The Washington Post detailing how Media Breakaway had hijacked tens of thousands of IP addresses from a defunct San Francisco company for use in its spamming operations.

Dye has been charged with violations of the CAN-SPAM Act. A review of the documents in his case suggest Dye accepted a guilty plea agreement in connection with the IP address thefts and is cooperating with the government’s ongoing investigation into Adconion’s email marketing practices, although the plea agreement itself remains under seal.

Lawyers for the four defendants in this case have asserted in court filings that the government’s confidential informant is an employee of Spamhaus.org, an organization that many Internet service providers around the world rely upon to help identify and block sources of malware and spam.

Interestingly, in 2014 Spamhaus was sued by Blackstar Media LLC, a bulk email marketing company and subsidiary of Adconion. Blackstar’s owners sued Spamhaus for defamation after Spamhaus included them at the top of its list of the Top 10 world’s worst spammers. Blackstar later dropped the lawsuit and agreed to paid Spamhaus’ legal costs.

Representatives for Spamhaus declined to comment for this story. Responding to questions about the indictment of Adconion employees, Amobee’s parent company SingTel referred comments to Amobee, which issued a brief statement saying, “Amobee has fully cooperated with the government’s investigation of this 2017 matter which pertains to alleged activities that occurred years prior to Amobee’s acquisition of the company.”

ONE OF THE LARGEST SPAMMERS IN HISTORY?

It appears the government has been investigating Adconion’s email practices since at least 2015, and possibly as early as 2013. The very first result in an online search for the words “Adconion” and “spam” returns a Microsoft Powerpoint document that was presented alongside this talk at an ARIN meeting in October 2016. ARIN stands for the American Registry for Internet Numbers, and it handles IP addresses allocations for entities in the United States, Canada and parts of the Caribbean.

As the screenshot above shows, that Powerpoint deck was originally named “Adconion – Arin,” but the file has since been renamed. That is, unless one downloads the file and looks at the metadata attached to it, which shows the original filename and that it was created in 2015 by someone at the U.S. Department of Justice.

Slide #8 in that Powerpoint document references a case example of an unnamed company (again, “Company A”), which the presenter said was “alleged to be one of the largest spammers in history,” that had hijacked “hundreds of thousands of IP addresses.”

A slide from an ARIN presentation in 2016 that referenced Adconion.

There are fewer than four billion IPv4 addresses available for use, but the vast majority of them have already been allocated. In recent years, this global shortage has turned IP addresses into a commodity wherein each IP can fetch between $15-$25 on the open market.

The dearth of available IP addresses has created boom times for those engaged in the acquisition and sale of IP address blocks. It also has emboldened scammers and spammers who specialize in absconding with and spamming from dormant IP address blocks without permission from the rightful owners.

In May, KrebsOnSecurity broke the news that Amir Golestan — the owner of a prominent Charleston, S.C. tech company called Micfo LLC — had been indicted on criminal charges of fraudulently obtaining more than 735,000 IP addresses from ARIN and reselling the space to others.

KrebsOnSecurity has since learned that for several years prior to 2014, Adconion was one of Golestan’s biggest clients. More on that in an upcoming story.

Many companies are now outsourcing their marketing efforts to cloud-based Customer Relationship Management (CRM) providers. But when accounts at those CRM providers get hacked or phished, the results can be damaging for both the client’s brand and their customers. Here’s a look at a recent CRM-based phishing campaign that targeted customers of Fortune 500 construction equipment vendor United Rentals.

Stamford, Ct.-based United Rentals [NYSE:URI] is the world’s largest equipment rental company, with some 18,000 employees and earnings of approximately $4 billion in 2018. On August 21, multiple United Rental customers reported receiving invoice emails with booby-trapped links that led to a malware download for anyone who clicked.

While phony invoices are a common malware lure, this particular campaign sent users to a page on United Rentals’ own Web site (unitedrentals.com).

A screen shot of the malicious email that spoofed United Rentals.

In a notice to customers, the company said the unauthorized messages were not sent by United Rentals. One source who had at least two employees fall for the scheme forwarded KrebsOnSecurity a response from UR’s privacy division, which blamed the incident on a third-party advertising partner.

“Based on current knowledge, we believe that an unauthorized party gained access to a vendor platform United Rentals uses in connection with designing and executing email campaigns,” the response read.

“The unauthorized party was able to send a phishing email that appears to be from United Rentals through this platform,” the reply continued. “The phishing email contained links to a purported invoice that, if clicked on, could deliver malware to the recipient’s system. While our investigation is continuing, we currently have no reason to believe that there was unauthorized access to the United Rentals systems used by customers, or to any internal United Rentals systems.”

United Rentals told KrebsOnSecurity that its investigation so far reveals no compromise of its internal systems.

“At this point, we believe this to be an email phishing incident in which an unauthorized third party used a third-party system to generate an email campaign to deliver what we believe to be a banking trojan,” said Dan Higgins, UR’s chief information officer.

United Rentals would not name the third party marketing firm thought to be involved, but passive DNS lookups on the UR subdomain referenced in the phishing email (used by UL for marketing since 2014 and visible in the screenshot above as “wVw.unitedrentals.com”) points to Pardot, an email marketing division of cloud CRM giant Salesforce.

Companies that use cloud-based CRMs sometimes will dedicate a domain or subdomain they own specifically for use by their CRM provider, allowing the CRM to send emails that appear to come directly from the client’s own domains. However, in such setups the content that gets promoted through the client’s domain is actually hosted on the cloud CRM provider’s systems.

Salesforce did not respond to multiple requests for comment. But it seems likely that someone at Pardot with access to United Rental’s account was phished, hacked, or perhaps guilty of password re-use.

This attack comes on the heels of another targeted phishing campaign leveraging Pardot that was documented earlier this month by Netskope, a cloud security firm. Netskope’s Ashwin Vamshi said users of cloud CRM platforms have a high level of trust in the software because they view the data and associated links as internal, even though they are hosted in the cloud.

“A large number of enterprises provide their vendors and partners access to their CRM for uploading documents such as invoices, purchase orders, etc. (and often these happen as automated workflows),” Vamshi wrote. “The enterprise has no control over the vendor or partner device and, more importantly, over the files being uploaded from them. In many cases, vendor- or partner-uploaded files carry with them a high level of implicit trust.”

Cybercriminals increasingly are targeting cloud CRM providers because compromised accounts on these systems can be leveraged to conduct extremely targeted and convincing phishing attacks. According to the most recent stats (PDF) from the Anti-Phishing Working Group, software-as-a-service providers (including CRM and Webmail providers) were the most-targeted industry sector in the first quarter of 2019, accounting for 36 percent of all phishing attacks.

Image: APWG

On Tuesday of this week, one of the more popular underground stores peddling credit and debit card data stolen from hacked merchants announced a blockbuster new sale: More than 5.3 million new accounts belonging to cardholders from 35 U.S. states. Multiple sources now tell KrebsOnSecurity that the card data came from compromised gas pumps, coffee shops and restaurants operated by Hy-Vee, an Iowa-based company that operates a chain of more than 245 supermarkets throughout the Midwestern United States.

Hy-Vee, based in Des Moines, announced on Aug. 14 it was investigating a data breach involving payment processing systems that handle transactions at some Hy-Vee fuel pumps, drive-thru coffee shops and restaurants.

The restaurants affected include Hy-Vee Market Grilles, Market Grille Expresses and Wahlburgers locations that the company owns and operates. Hy-Vee said it was too early to tell when the breach initially began or for how long intruders were inside their payment systems.

But typically, such breaches occur when cybercriminals manage to remotely install malicious software on a retailer’s card-processing systems. This type of point-of-sale malware is capable of copying data stored on a credit or debit card’s magnetic stripe when those cards are swiped at compromised payment terminals. This data can then be used to create counterfeit copies of the cards.

Hy-Vee said it believes the breach does not affect payment card terminals used at its grocery store checkout lanes, pharmacies or convenience stores, as these systems rely on a security technology designed to defeat card-skimming malware.

“These locations have different point-of-sale systems than those located at our grocery stores, drugstores and inside our convenience stores, which utilize point-to-point encryption technology for processing payment card transactions,” Hy-Vee said. “This encryption technology protects card data by making it unreadable. Based on our preliminary investigation, we believe payment card transactions that were swiped or inserted on these systems, which are utilized at our front-end checkout lanes, pharmacies, customer service counters, wine & spirits locations, floral departments, clinics and all other food service areas, as well as transactions processed through Aisles Online, are not involved.”

According to two sources who asked not to be identified for this story — including one at a major U.S. financial institution — the card data stolen from Hy-Vee is now being sold under the code name “Solar Energy,” at the infamous Joker’s Stash carding bazaar.

An ad at the Joker’s Stash carding site for “Solar Energy,” a batch of more than 5 million credit and debit cards sources say was stolen from customers of supermarket chain Hy-Vee.

Hy-Vee said the company’s investigation is continuing.

“We are aware of reports from payment processors and the card networks of payment data being offered for sale and are working with the payment card networks so that they can identify the cards and work with issuing banks to initiate heightened monitoring on accounts,” Hy-Vee spokesperson Tina Pothoff said.

The card account records sold by Joker’s Stash, known as “dumps,” apparently stolen from Hy-Vee are being sold for prices ranging from $17 to $35 apiece. Buyers typically receive a text file that includes all of their dumps. Those individual dumps records — when encoded onto a new magnetic stripe on virtually anything the size of a credit card — can be used to purchase stolen merchandise in big box stores.

As noted in previous stories here, the organized cyberthieves involved in stealing card data from main street merchants have gradually moved down the food chain from big box retailers like Target and Home Depot to smaller but far more plentiful and probably less secure merchants (either by choice or because the larger stores became a harder target).

It’s really not worth spending time worrying about where your card number may have been breached, since it’s almost always impossible to say for sure and because it’s common for the same card to be breached at multiple establishments during the same time period.

Just remember that while consumers are not liable for fraudulent charges, it may still fall to you the consumer to spot and report any suspicious charges. So keep a close eye on your statements, and consider signing up for text message notifications of new charges if your card issuer offers this service. Most of these services also can be set to alert you if you’re about to miss an upcoming payment, so they can also be handy for avoiding late fees and other costly charges.