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Daily Crunch: Slack files antitrust complaint against Microsoft

An antitrust battle is brewing between Microsoft and Slack, Apple continues to defend its App Store policies and Dexterity raises funding for warehouse robots. Here’s your Daily Crunch for July 22, 2020.

PS: I’m going to be on vacation until Wednesday of next week. Until then, I leave you in Darrell Etherington’s capable hands!

The big story: Slack files antitrust complaint against Microsoft

The complaint was filed in the European Union and alleges that Microsoft is unfairly bundling its Teams product with the broader Office suite.

“Microsoft has illegally tied its Teams product into its market-dominant Office productivity suite, force installing it for millions, blocking its removal, and hiding the true cost to enterprise customers,” Slack said in a statement.

When Microsoft first announced Teams in 2016, Slack took out an ad mocking the company and saying it welcomed competition. In April, Microsoft said Teams has grown to 75 million daily active users, compared to the 12.5 million that Slack reported in March.

The tech giants

Apple digs in heels over its App Store commission structure with release of new study — Apple has been commissioning research that defends its 30% commission on App Store purchases.

Spotify and Universal sign new licensing deal, will partner on development of marketing tools — In addition to re-securing Universal’s catalog for the music streaming service, the deal signs up Universal as an early adopter of Spotify’s future products for labels and artists.

Twitter cracks down on QAnon conspiracy theory, banning 7,000 accounts — Moving forward, Twitter said it will be removing QAnon-related topics from its trending pages and algorithmic recommendations and blocking any associated URLs.

Startups, funding and venture capital

Dexterity exits stealth with $56.2 million raised for its collaborative warehouse robots — The startup’s system combines hardware and software for warehouse tasks like bin picking and box packing.

Misfits Market raises $85 million Series B to send you ‘ugly’ fruits and veggies — Users sign up for a weekly produce box and can also add chocolate, snacks, chips, coffee, herbs, grains, lentils, sauces and spices.

YC-backed Glimpse helps Airbnb hosts make money through product placement — Airbnbs could the perfect place to convince someone to try a new mattress or a new kind of coffee.

Advice and analysis from Extra Crunch

What you need to know before selling your company’s stock — Part 3 of financial adviser Peyton Carr’s guide for startup founders.

Messenger tools can help you recover millions in lost revenue — Rank Secure CEO Baruch Labunski says messenger tools have helped a single client recover more than $5 million in lost revenue.

(Reminder: Extra Crunch is our subscription membership program, which aims to democratize information about startups. You can sign up here.)

Everything else

GEDmatch confirms data breach after users’ DNA profile data made available to police — The company said that during the breach, “Users who did not opt-in for law enforcement matching were also available for law enforcement matching, and conversely, all law enforcement profiles were made visible to Gedmatch users.”

Go SPAC yourself — I’d never heard of SPACs before today, but the latest episode of Equity explains that they could offer a way for companies to go public through a different pricing mechanism.

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 3pm Pacific, you can subscribe here.

Microsoft introduces Customer Voice, a real-time customer feedback tool

At Microsoft Inspire today, the company made several Dynamics 365 announcements, including Dynamics 365 Customer Voice, a real-time customer feedback tool that could compete with Qualtrics, the company SAP bought in 2018 for a cool $8 billion.

Microsoft General Manager Brenda Bown says that as more customers move online during the pandemic, it’s more important than ever to capture real-time customer feedback that you can combine with other data to build a more complete picture of the customer that could lead to more successful interactions in the future.

“Customer Voice is a feedback management solution, and it’s designed to empower businesses and organizations to build better products, deliver better experiences to customers and really build the relationships for the customers with that feedback management tool,” Bown told TechCrunch.

The data gets shared with Microsoft’s customer data platform (CDP), and is built on top of Dynamics 365 and the Power Platform. The latter provides a way to customize the Customer Voice tool to meet the needs of an individual company.

Brent Leary, partner and co-founder at CRM Essentials, says this solves the problem of getting feedback as the interaction is happening. He adds that being able to share that data directly with the CDP makes it even more valuable.

“Customer feedback has to be done as close to the interaction/transaction as possible and as frictionless as possible for it to really work, or else customers won’t give it to you. And then the data has to be integrated into the CDP with all the other data automatically to really be of use. And having a platform to handle both the feedback capture and the data integration optimizes the likelihood of this happening,” Leary said.

The company also announced Dynamics 365 Connected Store, a set of tools designed to help stores manage in-store and curbside traffic, among other things. As the pandemic limits the number of people in a store at one time, using sensors and cameras, Connected Store can help managers understand and manage the number of people inside the store at any given time to help aid in social distancing.

It can also help add a level of automation to curbside pickup, letting an employee know when the customer has pulled up. “It alerts the employee and they can bring out the order for a more seamless and quick pickup. And obviously this scenario is super important today because of [more people wanting] contactless pickup,” Bown said.

Finally, the company announced a fraud protection component. She says that Dynamics 365 Fraud Protection helps protect businesses online or in physical stores from fraudulent activities, which she says is even more important as more transactions are conducted digitally. New capabilities include account protection and loss prevention tooling.

Inspire is the company’s annual partner conference, which is being held virtually this year. Bown says by running it virtually, the company can involve even more partners than a typical in-person conference because companies that couldn’t previously attend because of cost and distance are able to participate this year.

Jamf ups its IPO range, now targets a valuation of up to $2.7B

Today Jamf, a software company that helps other firms manage their Apple devices, raised its IPO price range.

The company had previously targeted a $17 to $19 per-share range. A new SEC filing from the firm today details a far higher $21 to $23 per-share IPO price interval.

Jamf still intends to sell up to 18.4 million shares in its debut, including 13.5 million in primary stock, 2.5 million shares from existing shareholders and an underwriter option worth 2.4 million shares. The whole whack at $21 to $23 per share would tally between $386.4 million and $423.2 million, though not all those funds would flow to the company.

At the low and high-end of its new IPO range, Jamf is worth between $2.44 billion and $2.68 billion, steep upgrades from its prior valuation range of $1.98 billion to $2.21 billion.

Jamf follows in the footsteps of recent IPOs like nCino, Vroom and others in seeing demand for its public offering allow its pricing to track higher the closer it gets to its public offering. Such demand from public-market investors indicates there is ample demand for debut shares in mid-2020, a fact that could spur other companies to the exit market.

Coinbase, Airbnb and DoorDash are three such companies that are expected to debut in the next year’s time, give or take a quarter or two.

Results, multiples

In anticipation of the Jamf debut that should come this week, let’s chat about the company’s recent performance.

Observe the following table from the most-recent Jamf S-1/A:

From even a quick glance we can learn much from this data. We can see that Jamf is growing, has improving gross margins and has managed to swing from an operating loss to operating profit in Q2 2020, compared to Q2 2019. And, for you fans out there of adjusted metrics, that Jamf managed to generate more non-GAAP operating income in its most recent period than the year-ago quarter.

In more precise terms:

  • Jamf grew from 26.5% to 29.0% on a year-over-year basis in Q2 2020
  • Its gross margin grew by 6% in gross terms, and 8.3% in relative terms
  • Its non-GAAP operating income grew 123.4%, to 150.9% in Q2 2020 compared to the year-ago quarter

Profits! Growth! Software! Improving margins! It’s not a huge surprise that Jamf managed to bolster its IPO price range.

Finally, for the SaaS-heads out there, the following:

This data lets us have a little fun. Recall that we have seen possible valuations for Jamf at IPO that started at $1.98 billion to $2.21 billion, and now include $2.44 billion and $2.68 billion? With our two ARR ranges for the end of Q2, we can now come up with eight ARR multiples for Jamf, from the low-end of its initial IPO price estimate, to the top-end of its new range.

Here they are:

  • Multiple at $1.98 billion valuation and $238 million ARR: 8.3x
  • Multiple at $1.98 billion valuation and $241 million ARR: 8.2x
  • Multiple at $2.21 billion valuation and $238 million ARR: 9.3x
  • Multiple at $2.21 billion valuation and $241 million ARR: 9.2x
  • Multiple at $2.44 billion valuation and $238 million ARR: 10.3x
  • Multiple at $2.44 billion valuation and $241 million ARR: 10.1x
  • Multiple at $2.68 billion valuation and $238 million ARR: 11.3x
  • Multiple at $2.68 billion valuation and $241 million ARR: 11.2x

From that perspective, the pricing changes feel a bit more modest, even if they work out to a huge spread on a valuation basis.

Regardless, this is the current state of the Jamf IPO. Rackspace also filed a new S-1/A today, but we can’t find anything useful in it. A bit like the Jamf S-1/A from Friday. Perhaps we’ll get a new Rackspace document soon with pricing notes.

And, of course, like the rest of the world we await the Palantir S-1 with bated breath. Consider that our white whale.

Verizon partners with Airtel to launch BlueJeans in India

Bharti Airtel announced on Tuesday it has partnered with Verizon* to launch BlueJeans video-conferencing service in India to serve business customers in the world’s second largest internet market.

The video conferencing service, branded as Airtel BlueJeans in India, offers “enterprise-grade security” (which includes encrypted calls, ability to lock and password protect a meeting and generate randomized meeting IDs), a cloud point presence in India to enable low latency, HD video and Dolby Voice, and can accommodate up to 50,000 participants on a call.

Gopal Vittal, chief executive of Airtel, said in a call with reporters Tuesday that the Indian telecom operator is exploring ways to bring Airtel BlueJeans to home customers as well, though he cautioned that any such offering would take at least a few weeks to hammer out.

Airtel BlueJeans is being offered to businesses at no charge for the first three months, after which the video conferencing service will be offered at a “very competitive” price, said Vittal. Airtel will offer customized pricing plans for large businesses and small businesses, he added.

Airtel, the third largest telecom operator in India with 300 million subscribers, already maintains a partnership with G Suite and Cisco Webex, and Zoom. However, Vittal said that its collaboration with Verizon was “special” and enabled it to host data in India itself.

Verizon acquired BlueJeans in April this year. At the time, BlueJeans had over 15,000 business customers. Hans Vestberg, chief executive of Verizon, said on Tuesday that the American telecom giant was hopeful that Airtel BlueJeans would make major inroads in the Indian market, though he declined to share any figures.

Vestberg said Verizon is open to extending this partnership with Airtel to serve the Indian telecom operator’s business in African market, though both are currently focused on serving clients in India.

Tuesday’s announcement comes as video conferencing services have gained impressive momentum in India in recent months. Zoom app, which is also available to consumers, has already amassed over 35 million monthly active users in the country, according to mobile insights firm App Annie — data of which an industry executive shared with TechCrunch.

Reliance Jio Platforms, the top telecom operator in India with nearly 400 million subscribers, launched its video conferencing service JioMeet earlier this month. JioMeet is currently available to both consumers and business customers at no charge and a session on the service can last for up to 24 hours.

“We know we are not the first to launch a video conferencing in India, but we are confident that our differentiated offerings and brand value would stand out,” said Vittal.

Airtel BlueJeans, which includes BlueJeans’ Meetings, Events, Rooms, and Gateway for Microsoft Teams functionalities, will go live in India Tuesday evening.

*Verizon is TechCrunch’s parent company.

Google Cloud’s new BigQuery Omni will let developers query data in GCP, AWS and Azure

At its virtual Cloud Next ’20 event, Google today announced a number of updates to its cloud portfolio, but the private alpha launch of BigQuery Omni is probably the highlight of this year’s event. Powered by Google Cloud’s Anthos hybrid-cloud platform, BigQuery Omni allows developers to use the BigQuery engine to analyze data that sits in multiple clouds, including those of Google Cloud competitors like AWS and Microsoft Azure — though for now, the service only supports AWS, with Azure support coming later.

Using a unified interface, developers can analyze this data locally without having to move data sets between platforms.

“Our customers store petabytes of information in BigQuery, with the knowledge that it is safe and that it’s protected,” said Debanjan Saha, the GM and VP of Engineering for Data Analytics at Google Cloud, in a press conference ahead of today’s announcement. “A lot of our customers do many different types of analytics in BigQuery. For example, they use the built-in machine learning capabilities to run real-time analytics and predictive analytics. […] A lot of our customers who are very excited about using BigQuery in GCP are also asking, ‘how can they extend the use of BigQuery to other clouds?’ ”

Image Credits: Google

Google has long said that it believes that multi-cloud is the future — something that most of its competitors would probably agree with, though they all would obviously like you to use their tools, even if the data sits in other clouds or is generated off-platform. It’s the tools and services that help businesses to make use of all of this data, after all, where the different vendors can differentiate themselves from each other. Maybe it’s no surprise then, given Google Cloud’s expertise in data analytics, that BigQuery is now joining the multi-cloud fray.

“With BigQuery Omni customers get what they wanted,” Saha said. “They wanted to analyze their data no matter where the data sits and they get it today with BigQuery Omni.”

Image Credits: Google

He noted that Google Cloud believes that this will help enterprises break down their data silos and gain new insights into their data, all while allowing developers and analysts to use a standard SQL interface.

Today’s announcement is also a good example of how Google’s bet on Anthos is paying off by making it easier for the company to not just allow its customers to manage their multi-cloud deployments but also to extend the reach of its own products across clouds. This also explains why BigQuery Omni isn’t available for Azure yet, given that Anthos for Azure is still in preview, while AWS support became generally available in April.

NS1 nets $40M ‘true coronavirus fundraise’ amidst surging customer demand

Apparently, the internet is still popular.

With the novel coronavirus marooning people at home for work and play, those “tubes” carrying our data back and forth have become ever more important to our livelihoods. Yet while we often as consumers think of the internet as what we buy from a service provider like Spectrum or TechCrunch’s parent company Verizon, the reality is that businesses need key network services like DNS and IP Address Management in order to optimize their performance and costs.

That’s where New York City-based NS1 has done particularly well. My colleague Ron Miller first covered the company and its founding story for us two years ago, as part of our in-depth look at the New York City enterprise software ecosystem. Fast forward two years, and NS1 couldn’t be doing better: in just the first quarter of this year, new customer bookings were up 159% year over year according to the company, and it currently serves 600 customers.

That traction in a critical infrastructure segment of the market attracted the attention of even more growth capital. Today, the company announced that Energy Impact Partners, which has traditionally invested in sustainable energy startups but has recently expanded into software and internet services, is leading a $40 million Series D round into the startup, bringing its total fundraising to date to $125 million. The round was led by Shawn Cherian, a partner at EIP who just joined the firm at the beginning of June (nothing like getting a deal done your first day on the job).

Kris Beevers, cofounder and CEO of NS1, said that COVID-19 has had a huge impact on the startup’s growth the past few months. “For example, [a] large software customer of ours [said] that our number two KPI for our coronavirus task force is network performance and saturation as managed by NS1.” Customers have made network management significantly higher priority since degradations in latency and reliability can dramatically limit a service’s viability for stay-at-home workers and consumers.

NS1’s Founding Team

“The quip that I have used a few times recently is digital transformation initiatives have compressed from five or ten years down to months or a year at this point. Everybody’s just having to accelerate all of these things,” Beevers said.

The company has doubled down on its key tools like DNS and IP management, but it has also launched new features using feedback from customers. “For example, we launched a VPN steering capability to help our customers optimize their VPN footprints because obviously those suddenly are more important than they’ve ever been,” he said. Virtual Private Networks (VPNs) allow employees to login to their company’s network as if they were physically present in the office.

While NS1 had money in the bank and increasing appetite from customers, the company was also starting a fundraise in the middle of a global pandemic. Beevers said that it was hard at first to get momentum. “April was a dead zone,” he said. “All the VCs were sort of turtle up.”

The tide began to turn by early May as VCs got a handle on their portfolios and started to survey where the opportunities were in the market given the lessons of the early days of COVID-19. “We actually started to get a huge amount of inbound interest in early May timeframe,” he said.

“Call it like a true coronavirus fundraise,” Beevers explained. It was “end to end like less than a month getting to know [Cherian] to term sheet, and all virtual. Partner meeting was all virtual, diligence all virtual. Not a single in-person interaction in the whole fundraising process, and that was the case with everybody else who was involved in the round too, so all the folks that didn’t in the end write the winning term sheet.”

What made Cherian stand out was Energy Impact Partners’ portfolio, which touches on energy, industry and IoT — sectors that are increasingly being digitized and need the kind of internet infrastructure services that NS1 provides. Also, Cherian led a round into Packet, which is a fellow NYC enterprise company that sold to Equinox for more than $300 million. Packet’s founder Zac Smith and Beevers worked together at Voxel and are part of the so-called “Voxel mafia” of infrastructure engineers in Manhattan.

With the new funding, NS1 intends to continue to expand its traction in the network layer while also doubling down on new markets like IoT.

Sumeru Equity Partners buys majority stake in SocialChorus with $100M investment

SocialChorus, a startup that helps distribute communications internally in a similar way marketers reach customers externally, announced a $100 million investment today led by Sumeru Equity Partners. With this investment, the firm has bought a majority stake in the company. As part of today’s deal, Sumeru will be adding three members to the SocialChorus board.

Sumeru Equity Partners is making a majority investment in the company but also well capitalizing the business for future growth,” Mark Haller, principal at Sumeru told TechCrunch.

The company previously raised $47 million, according to Crunchbase data. Haller says this is not a buyout, so much as a partnership with those previous investors. “We’re seeing continued partnership with existing investors and we’re coming in and making that majority investment, and we’ll also be making another investment in the balance sheet,” he said.

What Sumeru is getting is a company that helps with internal communications using marketing techniques, says company CEO Gary Nakamura. “You can run campaigns with targeting segmentation and all the telemetry back that you need as a leader, as a manager, as an organization to understand how your communications are landing with your workforce,” Nakamura told TechCrunch.

The target is large companies and customers, including big names like Ford, Archer Daniels Midland and Boeing. The company reports it has 120 large customers around the world, and the business has been growing at 50% year over year.

While the company is getting this infusion of cash from Sumeru, Nakamura says he will continue to try to manage the company in a thoughtful way, and that means being careful about how they hire beyond the 120 employees the company already has.

“What we have built is a business that doesn’t require a lot of heads to run it. We can maintain a 50% growth rate with financial discipline that we’ve implemented. Historically that is what we’ve been able to do,” he said.

Sumeru Equity Partners is a private equity firm based in San Francisco. It targets mid-market companies, according to the company website, and then tries to apply operational efficiency by working with them on areas like product strategy, go-to-market acceleration and organizational development, with the goal of building up the company and taking it to exit.

Zoom introduces all-in-one home communications appliance for $599

Zoom has become the de facto standard for online communications during the pandemic, but the company has found that it’s still a struggle for many employees to set up the equipment and the software to run a meeting effectively. The company’s answer is an all-in-one communications appliance with Zoom software ready to roll in a simple touch interface.

The device, dubbed the Zoom for Home – DTEN ME, is being produced by partner DTEN. It consists of a standalone 27-inch screen, essentially a large tablet equipped with three wide-angle cameras designed for high-resolution video and 8 microphones. Zoom software is pre-loaded on the device and the interface is designed to provide easy access to popular Zoom features.

Zoom for Home – DTEN ME with screen sharing on. Image Credits: Zoom

Jeff Smith, head of Zoom Rooms, says that the idea is to offer an appliance that you can pull out of the box and it’s ready to use with minimal fuss. “Zoom for Home is an initiative from Zoom that allows any Zoom user to deploy a personal collaboration device for their video meetings, phone calls, interactive whiteboard annotation — all the good stuff that you want to do on Zoom, you can do with a dedicated purpose-built device,” Smith told TechCrunch.

He says this is designed with simplicity in mind, so that you pull it out of the box and launch the interface by entering a pairing code on a website on your laptop or mobile phone. Once the interface appears, you simply touch the function you want, such as making a phone call or starting a meeting, and it connects automatically.

Image Credits: Zoom

You can link it to your calendar so that all your meetings appear in a sidebar, and you just touch the next meeting to connect. If you need to share your screen it includes ultrasonic pairing between the appliance and your laptop or mobile phone. This works like Bluetooth, but instead of sending out a radio signal, it sends out a sound between 18 and 22 kHz, which most people can’t hear, to connect the two devices, Smith said.

Smith says Zoom will launch with two additional partners, including the Neat Bar and the Poly Studio X Series, and could add other partners in the future.

The DTEN appliance will cost $599 and works with an existing Zoom license. The company is taking pre-orders and the devices are expected to ship next month.

Crisp, the platform for demand forecasting the food supply chain, gets $12 million in funding

Crisp, a demand forecasting platform for the food industry, has today announced the close of a $12 million Series A funding round led by FirstMark Capital, with participation from Spring Capital and Swell Partners.

Crisp launched out of beta in January of this year with a product that aimed to give food suppliers and distributors a clearer picture of customer demand at retailers. Before Crisp, these organizations usually had several data scientists compiling data from various sources into an unintelligible spreadsheet, making it difficult to see general demand outlooks, and nearly impossible to spot anomalies.

Not only does this lead to losses in revenue, but it also contributes to a terrible amount of food waste.

Crisp looks to solve this by giving these suppliers and distributors a visualization of their data instantly and in real time. The company has built integrations with a large number of ERP software, ingesting historical data from food brands and combining them with a wide range of other signals around demand drivers, such as seasonality, holidays, price sensitivity, past marketing campaigns, changes in the competitive landscape and weather that might affect the sale or shipment of ingredients or the product itself.

The end goal is to consolidate data across the industry, from brands to distributors to grocery stores, so that each individual link in the food chain can do a better job of matching their supply with their demand on an individual basis.

Since launching out of beta, Crisp has expanded beyond food brands and suppliers into retail and distributor space. The company has also expanded beyond produce and dairy into verticals like beverages, bakery, CPG, flowers, meat and poultry. The startup says its seen an 80% increase in the number of customers using the platform since January.

Obviously, the coronavirus pandemic brings its own unique challenges and opportunities to Crisp’s business. On the one hand, grocery store shopping is booming and the supply chain behind it is certainly in need of better data science and demand forecasting as user behavior shifts rapidly. On the other hand, user behavior is shifting rapidly.

With state by state, and sometimes county by county, lockdowns and shifts in the restrictions imposed on small businesses, Crisp has had to manually track what’s going on around the country in order to provide clear insights to its customers.

“This period we’re in has increased that willingness to share data and increased collaboration between everybody in the supply chain,” said founder and CEO Are Traasdahl. “We’ve seen a big shift there. Earlier, everyone assumed that everyone else was able to deliver, but now this ability to have a full, top-down visibility across a whole depth of companies, not just the companies next to you in your trading relationships, but being able to unify data and have more insights from multiple steps away from yourself, and get that data in real time been accelerated.”

Crisp currently has 33 employees (with plans to hire on the back of the funding), which is 33% women and 15% people of color. Half of Crisp’s management team are women.

As companies accelerate their digital transitions, employees detail a changed workplace

The U.S.’s COVID-19 caseload continues to set records as major states move to re-shutter their economies in hopes of stemming its spread. For many workers the situation means more time in the home office and less time in their traditional workplace. My colleague Greg Kumparak spent some time talking to companies about how best to work remotely. You can read that on Extra Crunch here.

What the world will look like when safety eventually returns is not clear, but it’s becoming plain that the workplace will not revert to its old normal. New data details changed employee sentiment, showing that a good portion of the working world doesn’t want to get back to its pre-COVID commute, and, in many cases, is eyeing a move to a different city or state in the wake of the pandemic and its economic disruptions.


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The changing workplace has shifted — accelerated, you could say — demand for all sorts of products and services, from grocery delivery to software. The latter category of tools has seen quickening demand as the world moves to support newly remote workforces, helping keep them both productive and secure.

TechCrunch has covered the accelerating digital transformation — industry slang for companies moving to a more software-and-cloud world — before, noting that investors are making big bets on companies that might benefit from its ramping pace. Thanks to new data from a Twilio-led survey, we have a fresh look at that trend.

Undergirding the digital transformation is how today’s workers are adapting to remote work. If many workers don’t want to stop working from home, the gains that companies serving the digital transformation are seeing could prove permanent. New data from a Qualtrics -led survey may help us understand the new mindset of the domestic and global worker.

At the union of the two datasets is a lens into the future of not only how many information workers, to borrow an old phrase, will labor in the future, but how they’ll feel about it. So, this morning let’s explore the world through two data-driven lenses, helped as we go with notes from interviews with Qualtrics’ CEO Ryan Smith and Twilio’s chief customer officer, Glenn Weinstein.

What workers want